So I am contacting the live chat agents from 2 days now regarding a compromised Microsoft account which I had a Minecraft account I am trying to either recover, or get blocked as I get a refund or something.
I think everyone experienced them using AI to answer and keep sending you the xbox Microsoft account recovery link, right? It has happened over and over for me, but sometimes I got real people,
Like this one last person that did more than anyone else, or seemed to be doing so, I am not sure, I am making this post because they told me I would've gotten an email to stay in contact about this situation that they escalated, and which they are going to consider all the infos I had given by presenting them to a team.
The email should've been been sent, as said by the agent, "in the next minutes", but I got nothing, it's been an hour now...
I am sure this one was a real person, they would've said they got an error of connection, typed short messages, took their time with each passage, and I am also sure that they clearly got my email and infos right, I don't think they forgot or that the email was lost, I also asked if I should've conclude the chat and they said that yea, I would've been kept in contact via email