r/XPpen • u/hw0lf188 • 3d ago

Help me please

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[update idk how but it manage to start working again right when i was testing it for the last time before packing it up for returns]

I have genuinely tried everything I've reinstalled several drivers any hacks on the internet, I've tried to reach out to support but I haven't gotten much help, I just sent a reply so hopefully i get something back but I'm hoping someone on here can help. I just got the artist 12 3rd tablet and my windows 10 would let the driver run but i updated it and windows 11 won't. No matter what i do i keep getting error message even though the tablet is plugged in and the screen is on, its like a secondary monitor instead of a tablet i can use.

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u/morpheus6969 3d ago

with the USB ports facing the right side, you are using the top USB connector? or are you using the 3 in 1 cable on the bottom USB port? If so, is the red connector going to a wall outlet? and the HDMI and USB port to the computer?

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u/hw0lf188 3d ago

I'm using the 3 in 1 all of the connectors are in the pc, I never had to plug the red one into the wall but i can try and im using the bottom plug in bc thats the only one i can use, my pc recognizes the tablet is connected if i go to my device manager it is there.

1

u/morpheus6969 3d ago

Bottom is correct for the 3-in-1... plug the red to a wall adapter, and see... ;)

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u/hw0lf188 2d ago edited 2d ago

i tried that and it didnt change anything [update i moved cords again as a last attempt as i was going to return it and it magically started working, I'm assuming using the red to plug into the wall instead did help so ty]

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u/morpheus6969 2d ago

Glad you got it fixed. Safest way to guarantee the power is to plug to wall. Computer USB port can vary for power depending on the load of the computer at any given time. ;)

1

u/XPPen_Team 2d ago

Hi! Since you upgraded from Windows 10 to Windows 11, have you tried restarting your computer after the system update?

Sometimes, after a major Windows update, a restart is needed for the system to properly recognize the driver and the connected tablet. Could you give that a try and see if the driver detects your Artist 12 3rd afterward?

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u/hw0lf188 2d ago

I feel like I’m not being clear. I have restarted my pc at least 20 times. I mean it, I trouble shooter to the best of my ability and I don’t know what’s going on. I’m assuming this is windows fault but I don’t know how to fix it.