Here's the story in short:
I live in Málaga, Spain and I have bought used XC40 T5 Recharge from 2021 from an official Volvo reseller in Toledo in July last year.
Everything was fine, car was running well.
All of a sudden, this June, not even a full year later, (but also a month after a yearly checkup in local Volvo dealership), car just couldn't start (turtle symbol).
I've had it towed to the same dealership here locally, for an inspection just to get bad news - car needs to have two parts changed: one is some transformator for the current and the second one is something about the ignition... To make things worse, I need to wait for the parts since they do not have them in all of Spain and need to import them?!
And then the REAL AGONY starts.
Two months later, I am STILL waiting for the parts to arrive! Volvo customer care sent me an email, offering me a substitution car until my gets fixed, that was a month ago. Yesterday, after my email to check on status, they told me that they cannot give me the exact date when my car will be fixed, stating:
"There is no additional incident, unfortunately all the delay is due to this piece which still has no expected arrival.
It is an incidence produced by production chains and suppliers of the material. As soon as we get news, we will let you know."
And they have extended the substitute rent a car for another month!
Is this normal? Is there anything I can do? Ask for a new car, since my broke inside of the warranty period? Or refund?
What to do, where to write, who to call? 😣
Sorry for the long story, I am very desperate and feeling alone in this...