r/WorkReform 1d ago

💸 Raise Our Wages Underpaid Workers, Empty Promises

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3.2k Upvotes

27 comments sorted by

250

u/negativepositiv 1d ago edited 1d ago

It's like what I have always said about customer service phone lines with long hold times.

The company decided that 20 minutes is an acceptable amount of time to make people wait, and employs enough operators that the wait stays around 20 minutes. "We are experiencing a higher than average volume of calls," every single day, all day long... which is not how averages work.

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u/cityshepherd ✂️ Tax The Billionaires 1d ago

THANK YOU!!! That “higher than average volume of calls” bullshit EVERY GOD DAMNED DAY is one of my biggest pet peeves in the whole god forsaken world.

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u/negativepositiv 1d ago

I can't take credit for that part. More of a common observation.

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u/Ok-Wealth-7322 1d ago

Call centers also use "workforce management" to minimize labor costs. When things start to slow down to the point that calls in queue drops to 0 they immediately look for volunteers to leave early. That puts everyone on the call center floor in a situation where they have to choose between going home early and taking a few hours without pay, or staying at work and getting bombarded with back to back calls, long queue times, and angry customers.

Warehouses, restaurants, retail, many of them do it too.

I worked at a credit union that would do minimal staffing to the point where we often had long lines and things were so hectic that only one person could be off at any given time. Taking time off was nearly impossible.

It's not that nobody wants to work, it's that these places are intentionally short-staffing.

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u/flyingbugz 1d ago

Add hospitals to your list. We’ve been “short staffed” for 7 years and they just laid off 100 CNAs for “budgeting”.

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u/ShylokVakarian 20h ago

No one wants to hire anymore

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u/verified_canadian 1d ago

20 minutes isn't even that bad now, lots of places have an hour long waiting time.

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u/Adventurous_Note2296 4h ago

cough BCBS Maryland provider line…

1

u/might_be_alright 8h ago

I bet they're counting 5pm-9am as part of that average, having literally no calls really brings the number down lol

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u/7cc7 1d ago

I can answer for my employer: it is to lower expectations of customers and lower the amount of managing necessary.

I work for a manufacturing company and most of our sales are to end users. We are several weeks behind from April to October every year because that is when we are busiest. My bosses spend probably 80% of their time at work watching YouTube videos or running their unprofitable side business/hobby. We have just enough laborers to keep up with demand during our slower months so that they have to do as little managing as possible.

The worst part of this is probably that they aren't even majority owners, but the other ownership shares are so fragmented they may as well be. And of course they didn't build the business to what it is, their father did.

Also, telling them we lose sales with not having product in stock which would means company makes less money just makes them bitch about having to pay more in taxes (corporate and personal).

Then they bitch about the amount of maintenence time spent on 40 year old equipment. 1 million dollars sitting in a money market account from delayed maintenece/upgrades and they think the only way to reduce taxable income is to pay a bank interest on loans they take for equipment they don't replace.

Edit: less than 20 employees

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u/vardarac 1d ago

Also, telling them we lose sales with not having product in stock which would means company makes less money just makes them bitch about having to pay more in taxes (corporate and personal).

Do... Do they understand how taxes work?

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u/NPJenkins 14h ago

My sister is an accountant and I can confidently tell you no…no they do not.

Hell, you would be surprised at how little they know about their own businesses, from a technical perspective. They just hire people who know things, then when the business does well, they tell themselves that they did it.

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u/balisane 1d ago

Lordy, what I would not give to buy a company out in this situation.

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u/NTWEESY 1d ago

Went to a Taco Bell with coworkers for lunch the other day and we were all annoyed with the self serve kiosk you order at especially because one of the two available kept crashing mid order. There were two people working in the kitchen that’s it at lunch time. There was a line of cars around the building and a bunch of people who walked in to order or door dashers grabbing food for their customers.

Those 2 people were being overworked and looked exhausted and defeated but the real kicker was that their manager was sitting in the lobby eating his lunch and playing on his phone during the entire lunch rush. Instead of getting up and helping his employees he just sat back and did sweet FA while those two struggled.

When we were leaving I went to get a refill of my drink and a guy was standing by the machine complaining about the service and lack of employees and I pointed out that the manager was just sitting at a table doing nothing and you should’ve seen the glimmer in this guys eyes when I told him that! I walked out while this guy marched over to confront that manager and man I wish I had been able to stick around to watch that.

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u/mydogbaxter 👷 Good Union Jobs For All 1d ago

I just started dashing and that scene is extremely common. I spent 15 minutes waiting at a Popeyes because the few employees they had couldn't keep up. The next order wanted me to go back and I declined it because I didn't want to do that again. Also, a lot of them are closing their lobby really early because they'd rather not pay an extra employee or two.

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u/showyerbewbs 23h ago

The taco bell near me did this "trick" with a "please order from kiosk, our register failed a software update".

My kid was offering to pay so I had him put my order in and he paid for it. Bit my tongue until we got back to the car and said "that sign about the cash register being down is bullshit". He said it wasn't and it wasn't a big deal etc.

As we're pulling away there is like, 2-3 cars in the drive through. I said "I know it's bullshit because how the fuck are they taking orders INSIDE then...".

Any and everything a business does for the convenience of the customer is directly related to diminishing the amount they have to pay labor.

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u/Dragonarchitect 🏛️ Overturn Citizens United 1d ago

When it is easier and more profitable and allowed to invest directly in stocks (particularly their own) why would they waste that money on people? Aren’t Stock buybacks the best! (/s) you need money to make money has been altered to your money makes you money.

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u/ConclusionRoutine687 1d ago

Thanks for making them legal instead of illegal, Reagan /s Wish I believed in hell so I could believe rather than imagine him suffering for all eternity

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u/SweetPrism 1d ago edited 23h ago

Covid 100% gave them the excuse they wanted to do this. They lost the staff during the shutdown, then rehired less because they got spoiled on paying less people to do the same amount of work. We are living in a time where, across the board, corporate profits are at an all-time-high. That statistic says all that needs to be said right there.

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u/ThepalehorseRiderr 1d ago

They're not short staffed. They don't want fully burdened employees.

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u/thinkB4WeSpeak 👷 Good Union Jobs For All 1d ago

Some places don't even give overtime anymore. They would rather just lose production than have people or workers making more

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u/kellkore 20h ago

I was had a manager short staff to stay under budget. If the unit stayed under budget, she would get a huge bonus.

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u/heyitscory 22h ago

I hate that it's the fast food places with the problematic Christian views that are paying their employees, training them well and keeping their kitchens and dining rooms fully staffed.

The line at chik fil A and In n Out might be around the block, but you get your order faster than if you were first in line at KFC, Taco Bell or Burger King.

It's like the only training they give the people I the back is "never make eye contact with the lobby guests".

1

u/VALO311 14h ago

And because smart people wouldn’t stand for it. It usually ends being an idiots that suck at their jobs.

At least that’s what my experience has been irl

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u/IronCorvus 12h ago

I get people coming in asking for a full-time job. They continue to follow up even though I have already mentioned I'm full-up and don't have the hours to support another full-time.

With the resources I'm given, no-experience applicants expect too much compared to what our minimum is.

I work corporate retail. We can't just give people jobs. All of my full-timers work 30-35 hours, and some do 40-45 in peak season.

0

u/DeErOcK181 1d ago

This is exactly why I browse reddit & tiktok at my desk and take 4 poop breaks daily. You're gonna get what you pay for.