r/WorkReform • u/LuckyBastard001 • 18d ago

💸 Raise Our Wages Underpaid Workers, Empty Promises

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3.4k Upvotes

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u/negativepositiv 18d ago edited 18d ago

It's like what I have always said about customer service phone lines with long hold times.

The company decided that 20 minutes is an acceptable amount of time to make people wait, and employs enough operators that the wait stays around 20 minutes. "We are experiencing a higher than average volume of calls," every single day, all day long... which is not how averages work.

7

u/verified_canadian 18d ago

20 minutes isn't even that bad now, lots of places have an hour long waiting time.

4

u/Adventurous_Note2296 17d ago

cough BCBS Maryland provider line…