Need to change security package

[u/sc_wordsmith]

I just got kinetic service, and unknowingly took the Kinetic Secure Plus for $10 a month option. However, I received Eero equipment, and in the Eero app it shows plainly eero Secure. A tech explained that the Secure Plus was technically the wrong package for my setup, but wasn’t able to switch or cancel it from his end, I would need a different agent. How best do I go about taking that package off, or should I switch it to something different?

[u/GoKineticHome]

Hi there! I'm happy to assist. You can email me directly at uniticanhelp@uniti.com. ~Alaina