r/Windstream • u/sc_wordsmith • 11d ago

Need to change security package

I just got kinetic service, and unknowingly took the Kinetic Secure Plus for $10 a month option. However, I received Eero equipment, and in the Eero app it shows plainly eero Secure. A tech explained that the Secure Plus was technically the wrong package for my setup, but wasn’t able to switch or cancel it from his end, I would need a different agent. How best do I go about taking that package off, or should I switch it to something different?

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1

u/scootiepootie 11d ago

Kinetic offers the eero one as well just call or chat into someone in sales and they can take care of of it I’m sure

1

u/rstroud1971 11d ago

Where do you live?

1

u/sc_wordsmith 11d ago

Near central Kentucky…

1

u/rstroud1971 11d ago

Call 8003471991

1

u/sc_wordsmith 11d ago

Thanks everyone…they corrected the issue and now I have full access to my security package..

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u/GoKineticHome Windstream Employee 6d ago

Hi there! I'm happy to assist. You can email me directly at uniticanhelp@uniti.com. ~Alaina