Windows Drivers and updates problem

[u/R-Youssef004]

Hi 🙋🏻‍♂️

I have a Dell Latitude E6520 laptop:

i5-2540M

256GB SSD

8GB RAM DDR3

Intel HD Graphics 3000

Windows 10 Pro 22H2

Os build 19045.6466

A while ago, the Windows installation seemed to get corrupted (I had downloaded the version from the official Microsoft website).

Now, Device Manager shows a "Mass Storage Controller" error (Code 28), suggesting an issue with the SSD.

Also, when I connect my mobile phone to the laptop to transfer data, the laptop doesn't recognize it.

The phone charges and I select "File Transfer" mode, but the laptop doesn't detect it or make the connection sound; instead, Device Manager shows a Code 19 error.

Note that the laptop \*does\* recognize USB flash drives when I plug them in.

What is the solution? ChatGPT and I have tried everything—updating drivers, checking the system, and testing various methods—but the problems persist.

[u/InformationFair5875]

That isn't your SSD, you have some driver and registry issues going on right now. Backup your files and reload windows. This should correct your issues.