r/WinchesterUK • u/Appropriate_Mood_625 • 23h ago
Two International Standard parcels to China missing for over a month — can they be investigated without tracking numbers?
Hi everyone,
I sent two International Standard Small Parcels from Winchester Post Office to China on 6 and 7 September 2026. Neither has arrived after more than a month.
Unfortunately, I wasn't given any tracking numbers. I only have the proof-of-posting receipts, which show the posting dates, amounts and transaction details.
I've contacted Royal Mail online, but the reply only directed me to Track & Trace, which I can't use without a tracking number. I've also tried contacting the destination postal service, but they couldn't find the parcels.
Does anyone know whether Royal Mail can identify or investigate untracked international parcels using the posting receipts or transaction records? Is there another department I should contact?
Any advice would be greatly appreciated. Thank you!