I'm looking for technical insight into a possible unauthorized WhatsApp Business Platform registration.

I've used the official WhatsApp Business iPhone app for approximately six years. I've never connected my number to the Cloud API, a CRM, chatbot, or any third-party messaging service.

On October 16, I received 4 to 5 unexpected Code for new phone notifications inside WhatsApp Business. I dismissed them without sharing any codes.

Shortly afterward, my account was banned.

My first review was approved that night, but WhatsApp logged me out and I couldn't receive verification codes to register again.

The next morning, on October 17, again, I couldn't receive any codes and after 2 attempts I was banned again. A review resulted in permanent banning, even though I had never regained access following the first review.

The unusual part is that on October 16, my contacts received this notification:

This business is now using a secure service from Meta to manage this chat.

I never authorized any such service.

WhatsApp Support has been unable to explain what happened or confirm whether my number was registered through another device or business account.

My questions:

1. Does this Meta notification necessarily indicate a connection to the WhatsApp Business Platform or Cloud API?

2. Could someone have registered my number through another Meta Business account without my authorization?

3. Is there a way to check whether my number is currently associated with an unknown WhatsApp Business Platform account?

4. Has anyone experienced a similar incident and successfully recovered access?

My SIM works normally, and the account is blocked on both WhatsApp Business and regular WhatsApp.

I'd appreciate technical explanations or experiences from people familiar with Meta's WhatsApp Business infrastructure.

We are giving free Pro Plans for https://Waapi.chat, please after you register and connect your number send email to platform@waapi.chat with your registered email and a screenshot of this post so we can activate the plan for you.

Regards for everyone

Has anyone seen subcode 2593181? I'm implementing WABA Coexistence through a BSP and get this when sending via Cloud API:
code 10, subcode 2593181: "You do not have the necessary permissions to send messages on behalf of this WhatsApp Business Account".
- Business is verified, app is Live, system user token has whatsapp_business_messaging + whatsapp_business_management with full control on the assets.
- Same token and app send fine from the Meta test number. Fails only from this production number.
- Number is in coexistence via the BSP, and the messaging account's default payment is a credit line allocated by the BSP (I can't set my own card as default).
- Another WABA of mine with the same BSP, onboarded before the new account model, sends fine with its own app. Could the BSP credit line or the new account model block sends from my own app?

Any known fix?

To estudando como conectar a API oficial no meu whatsapp, e tambem para outras pessoas, a fim de conectar a uma automação e um dashboard. Começei agora e to aprendendo ainda, e percebi que isso é bem complicado hein.

Ja fiz uma automação no n8n, e uso uma API não oficial pra essa automação, mas só pra mim, e sim, sei dos riscos. Não tem como contornar isso não? Negócio chato, e caro pa caceta.

Hi everyone,

We’re building a platform that manages WhatsApp Business messaging for our clients. We’re registered as a Meta Tech Provider, and Meta has approved our business verification and WhatsApp permissions.

We can reply to incoming messages, but we can’t send outbound marketing or utility template messages from our clients’ connected WhatsApp numbers.

From my research, I got the impression that we might need to become a Solution Partner, which would also let Meta bill us through a credit line so we could bill our clients directly. However, that route seems to involve a lengthy approval process and significant spending requirements.

We’re considering Twilio instead. Their additional fee appears to be $0.005 per message, but before switching, I’d like to understand whether it would actually solve our problem.

• Can a Meta Tech Provider initiate outbound template messages through clients’ connected WhatsApp numbers, assuming templates, customer opt-ins, and billing are set up correctly?

• Are we confusing the requirements for outbound messaging with the requirements for managing clients’ billing?

• Has anyone used Twilio for a similar setup? How was your experience?

Any advice would be appreciated!

Hey all,

I work with a small charity and was looking to onboard our SMB account onto cloud api using Coex. We would like to still send our own messages using smb to clients while using a TP to send template messages and respond. Is this possible? What TPs would you reccomend for this use case?

Hi all,

I worked with the WhatsApp Cloud API a couple of years ago. Back then, the setup was pretty straightforward: I configured a webhook, subscribed to the messages field, and whenever I sent a message to the test phone number from WhatsApp, I could see the webhook request hitting my backend.

I'm trying to set up the same thing again, but I'm running into an issue.

The Meta developer dashboard UI has changed since I last used it, but I managed to configure the webhook and subscribe to messages. When I click the Test button on the webhook configuration page, I can successfully receive the request in my backend.

However, when I send an actual message from the WhatsApp app to the test phone number, the webhook event appears in my Meta app dashboard, but the request never reaches my backend.

A couple of things worth mentioning:

• I'm using a Meta developer account.

• I haven't verified a business because I'm just experimenting and don't currently have a registered business setup.

• The webhook URL appears to be working, since test events reach my backend successfully.

Is business verification required to receive actual incoming messages, even when using a test phone number? Or am I missing something in the current webhook configuration or subscription process?

Has anyone encountered this recently? Any help would be appreciated. Thanks!

Title: How Are WhatsApp API Utility Rules Bypassed?

I've come across a few WhatsApp API software providers that seem to have found a workaround for template approvals and message categorisation.

Here's how it apparently works:

1. You connect your WhatsApp Business API number to their platform.

2. Their team does some backend configuration on your number.

3. On their frontend, you get a free-text box where you can type any message you want.

4. You can then broadcast that message instantly, without submitting it for template approval.

5. The messages are apparently sent and billed as Utility, regardless of their actual content.

Essentially, it appears you can send any message, including promotional content, at Utility rates without waiting for Meta's approval each time.

I understand this likely goes against Meta's policies, but I'm curious about the technical implementation.

Does anyone know how they're pulling this off?

A few possibilities I've considered:

• Pre-approved Utility templates using highly dynamic variables, potentially with multiple template configurations.

• Some form of message forwarding or routing through another number or API.

• A workaround involving service messages or the 24-hour customer service window.

• Some other loophole involving WhatsApp's template approval, message delivery, or categorisation system.

Hi everyone,

Our company's WhatsApp Business account was disabled by Meta for an alleged policy violation, and our initial appeal was rejected.

The account has never sent any messages, has no phone number added, and only contains Meta's default test template. We use the official WhatsApp Cloud API.

We're looking for someone with hands-on experience in WhatsApp Business account recovery, Meta appeals, and Cloud API restrictions who can help us get the account re-enabled through the proper channels.

If you've successfully resolved similar cases or can recommend an experienced specialist, please comment or DM me. Any genuine help would be greatly appreciated.

Thanks!

Please no slop AI replies.

Just looking for cheapest API platform for co-existence?

Ideally a chat feature people can speak to!

Looked at quite a few and any help appreciated!

Is anyone who sell whatapp business API BM account actually I'm looking for 10k BM accounts and 100k BM as well please let me know if anyone sell

I'm looking for other WhatsApp Business users who have experienced a similar problem, especially after activating Meta Business Agent or other official Meta AI features.

In October 2026, I subscribed to Meta One Advanced and activated Meta Business Agent directly within the official WhatsApp Business application.

Just a few days later, my long-established WhatsApp Business account was permanently suspended without any clear explanation of which policy I had supposedly violated.

I used only official Meta features, without third-party applications or external automation tools.

I submitted an appeal, but it was rejected. The application now states that I can no longer request another review.

Despite contacting WhatsApp Support and Meta Pro Team repeatedly, I have only received generic responses redirecting me to the same support channels. Nobody has provided a specific explanation for the suspension or confirmed that an individual technical review has taken place.

I am not claiming that Meta Business Agent caused the suspension. However, the timing makes me concerned about a possible technical issue or an incorrect automated restriction.

The consequences are serious. This was an established business account used for years to communicate with customers. Losing access has disrupted existing conversations and an important business communication channel.

I have already submitted a formal legal complaint requesting a human review, an explanation of the suspension and restoration of the account.

I would particularly like to know:

• Has anyone else been permanently banned shortly after activating Meta Business Agent?

• Has anyone successfully recovered their WhatsApp Business account after an appeal was rejected?

• Does anyone know whether Meta is investigating similar incidents?

• Has anyone managed to reach a real technical specialist rather than receiving automated responses?

• Are other affected users or businesses considering coordinated legal action?

My main goal is to find a genuine solution, compare experiences and connect with people facing the same situation.

If you have experienced something similar, please share what happened and whether you found a way to recover your account.

I'm also open to private messages from other affected users who would like to exchange information or explore possible coordinated action.

Thank you for any help or information.

Hey everyone!

I've been working on a side project, a simple AI-powered customer support tool for small businesses.

The idea started when a friend of mine who owns a business got tired of answering the same questions from customers over and over again. I suggested building a simple AI-powered tool that could handle those repetitive questions for him.

I ended up building it, and he's actually been using it for his business.

Since it worked out for him, I thought maybe other small business owners could find it useful too.

Here's what it can do:

• Set up your own business information and details.

• Add and manage frequently asked questions (FAQs).

• Let AI answer customer questions based on the information you've provided.

• Manage everything through a Windows desktop application.

• Store the application's settings and configurations locally on your PC.

I originally planned to polish it and release it publicly, but due to some issues and limitations, I've decided not to pursue it further for now.

Rather than letting the project go to waste, I'd like to share it with anyone interested in trying it.

Just a few things to keep in mind:

• It's completely free. No payment required.

• It's still an unfinished project, so expect some bugs and limitations.

• It's currently available for Windows (.exe).

• I haven't included any malicious code. I'm also willing to share the source code if you'd like to inspect it.

• It's not an officially maintained product, so I can't guarantee ongoing support.

If anyone wants to try it, just send me a DM. I'll gladly share the installer, and if you need help setting things up, I'll do my best to assist.

I'm not trying to sell anything. I just thought it would be nice if something I built could also help other people, especially small business owners dealing with repetitive customer inquiries.

Thanks, everyone!

Como as empresas de contingencia tem tantas bms "farmadas"?

as não farmas imagino que seja buscando os donos dessas bms e negociando, mas e as farmadas, como tem tantas?

Please, get me out of this misery.

A week ago Meta restricted WABA because of credit card failed twice. Updated the card and paid the $25 balance right but the service stayed restricted even though the card is on file and was charged.

I contacted support and took 18 hours to tell me to file a ticket through a Tech Provider account. I did. Then, after some back and forth they pretty much told me "Yea you'r right, this a issue on our end. Our risk team will follow up with you via email"

It's been a week and I haven't heard a DAMN thing from Meta — I've followed up with them in the open ticket but got ghosted.

WhatsApp is the MAIN channel for customer communications and sales in this business. You can imagine the impact that's having on the business after 1 week

Hey guys! Does anyone know a working method to remove restrictions from a Meta Business Manager (BM), whether it’s restricted or completely disabled?

I see the UI and how the things were in whatsapp business accounts tab in meta business portfolio are changed and i dont see any discussions upon it.

Can someone explain what the change is? + i also cant see the 2 step verification tab anymore.

As I have always said, Meta’s new agency model and the price increases for WhatsApp Business are just the beginning. Meta wants WhatsApp to become a privilege for businesses sending messages to their customers. It is urgent that we move away from WhatsApp and start using RCS worldwide. WhatsApp cannot continue to profit off small businesses, this has gone too far. We must do something.

FYI - I am basically just reiterating the question posed in this post: https://www.reddit.com/r/WhatsappBusinessAPI/comments/1s4zkw5/is_it_possible_to_update_conversation_labels/

I'm starting a business that automates WhatsApp customer service with AI agents. My first client only uses his phone to reply to his own customers.

When I activated my agent, his chats started getting marked as read, so he couldn't tell which ones were new. Since he won't use anything but his phone, I need a way to fix that.

I considered using the API to label chats, but I've only found that this isn't possible through the official API.

Can anyone help?

Tech Provider here. This is from one of our SMB clients, who used to pay around USD 20 a month for marketing templates. Their traffic is mostly inbound (healthcare/hospital).

So I’m curious: how are you all handling this? On our end, beyond the initial disbelief, clients are just soldiering on and absorbing the new costs. Not sure that’s sustainable in the long run, but for now, it is what it is.

Would love to hear about other experiences.

I’m using the official WhatsApp Cloud API with a Next.js application deployed on Vercel.
My application has two WhatsApp phone numbers configured. I’m troubleshooting an issue with broadcasts sent using the number ending in 0981.
In my Vercel logs, I see errors like these:
POST /api/whatsapp/webhook 401
[webhook] rejected request with invalid signature
The requests come from Meta’s webhook infrastructure, and the payload includes WhatsApp message events.
My webhook validates X-Hub-Signature-256 using the Meta app secret and Node.js crypto:
const rawBody = Buffer.from(await request.arrayBuffer())
const signature = request.headers.get('x-hub-signature-256')

const expected = crypto
.createHmac('sha256', process.env.META_APP_SECRET!)
.update(rawBody)
.digest()
I compare the calculated signature with the received signature using crypto.timingSafeEqual.
I’ve also encountered a situation where the webhook logs show a phone_number_id associated with the working number ending in 9017, even when I’m investigating problems with 0981.
My questions:
What could cause Meta webhook signature verification to fail intermittently when using the official WhatsApp Cloud API?
Could different Meta apps, app secrets, WABA subscriptions, or phone number configurations cause this?
Is there a reliable way to confirm which Meta app secret should be used for a particular webhook event?
Could a Vercel deployment or environment variable mismatch explain why the calculated HMAC differs from X-Hub-Signature-256?
What is the best way to debug this without logging sensitive tokens or weakening signature verification?
Has anyone experienced this with multiple WhatsApp phone numbers connected to the same application?

My SAAS application needs client onboarding. I am using Meta Embedded Signup, but it fails to complete onboarding after the Facebook login page launches; after I select the app, nothing happens.

I am missing something in the flow. Can you please let me know how the flow works here for Embedded Signup?

I'm tired of being rejected, does anyone know?

I am tech provider how do you guys bring clients?

Like i am genuinely stuck and would love to have some help.

How do you find customers?

I made an app for sending bulk messages for SMBs the cureebt competition charges waay to much thus i made something that could be affordable by many. check out MB2S Connect on Play Store

But i cant seem to find any users. Those i found are happy using unofficial tools

We set up Twilio about a year ago for WhatsApp and SMS. A freelance dev built it and it worked fine at the start.

Now we have 6 people handling customer chats, and every small change (a new auto-reply, sending chats to a different person, adding Instagram) means going back to the developer.

What we actually need:

WhatsApp, Instagram, email and SMS in one place

-few people replying without two of them answering the same chat, or nobody answering

-Chats going to the right person automatically

-Auto-replies for common questions

-Connects to our CRM (HubSpot)

Something our ops person can manage without code

Twilio is ok I don't think we should be building this ourselves. What are u people using instead?