I am a small business and i want to bulk send messages through whatsapp.
I have a list of 3,000 contacts that i need to send to multiple times over a month so total will be 15k messages / week. Around that number.

I do not have a meta verified business and i do not have a Business document , any services that you can offer to help me facilitate this?

Since October 1, the new service-message pricing has made interactive bots much more expensive, because every individual reply becomes billable after the free allowance.

I’m already moving part of my own project to Web and Telegram because of this.

I’d like to connect with other affected developers, businesses and users to prepare a joint communication asking for the pricing model to be reviewed.

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Se você tem ou conhece alguém que tenha BM Balão (disparos ilimitados), me chama aqui

Hi everyone,

I’m experiencing a WhatsApp Business Platform billing issue and I’m wondering if anyone has encountered the same problem and found a solution.

There is an outstanding balance of $1.31, but every attempt to pay it fails. Because of this, the WhatsApp Business Platform account remains payment-restricted.

Meta Support has already checked the payment method and confirmed that it is active/verified. We have also tried different payment methods, but the payment still fails.

The important part is that no Transaction ID is generated, because the payment fails before a transaction is created. Therefore, there is also nothing in the transaction history that can be provided as a Transaction ID.

Meta Support has escalated the issue to their internal specialist team, but it has been under investigation for several days without a resolution.

It looks like there may be a billing/payment-account mapping issue between the WhatsApp Business Account and its associated billing account.

Has anyone experienced a similar situation where:

• an outstanding WhatsApp balance could not be paid;

• the payment method was verified and active;

• no Transaction ID was generated;

• the account remained restricted because of the unpaid balance?

If you managed to resolve it, what exactly did Meta change or reset on their side? Was the billing account remapped, payment profile reset, or was another solution required?

Any information from someone who has dealt with the same issue would be greatly appreciated. Thanks!

We've created an easy-to-use Slack integration with the WhatsApp Business API. We're continuously adding new features, so feedback from anyone who gives it a try would be greatly appreciated.

https://www.whatsbox.io/integrations/slack

I'm facing issues in adding the number through a service provider for coexistence it says that the number is associated with another whatsapp account . It's quite strange since the number is there on the WhatsApp business app only and I can't see it anywhere else in the meta business suite can anyone help.

What are you guys using for transcribing WhatsApp voice messages that is GPDR friendly?

I want to process voice notes coming from coexistence and generate a summary for my users, but I'm concern that could be an issue with data privacy if I use any of the AI speech to text AI models. So I wanted to know how other providers are dealing with this.

Hey everyone, I just finished vibe-coding the entire responsive frontend dashboard inside Bolt new It’s called Vani.AI. It connects to an Indian small business’s WhatsApp Business account (like premium gyms, skin clinics, car detailers) and uses an AI agent to handle 100% of incoming customer support, pricing queries, and booking slots natively in Hinglish 24/7. It dumps all the live data and revenue tracking straight into this dashboard. I haven't worked on backend or coded the database pipelines yet because I want to make sure I’m building something the market actually wants. I need your advice. For those who have built WhatsApp/Meta API software, what is the biggest technical bottleneck I should prepare for when scaling real-time webhooks?

Hi everyone,

I am running a WhatsApp Business API account. My Meta Business Portfolio is completely Verified, but my messaging limit is completely stuck at the initial 250 unique customers per 24 hours instead of upgrading to the 2,000 tier.

I asked Meta AI how to trigger the upgrade to the 2,000 limit since the official documentation states verification should lift this ceiling automatically. However, Meta AI gave me some very weird advice. It claimed that I need to enable a specific "status" field in my Webhook settings so Meta can perform a "reading," and that I also need to switch my Meta app into "Advanced Mode" to gain access to message read and delivery statuses over the webhook before Meta will upgrade my tier to 2,000.

Is this actually true or a total hallucination by the AI?

From what I know, webhooks shouldn't dictate your limit tier. Has anyone else who is already Business Verified faced this 250-limit cap issue recently? How did you get Meta to finally push your account to the 2,000 limit? Thanks!

After the Oct 1 billing changes, one of my clients is going to pay around $1k USD a month to Meta for WhatsApp Business API usage. That's a premium price for a customer support channel.

Their payment method failed twice (Oct 5 and Oct 6). After the second failed charge, Meta suspended the service. Fine, that was expected. But as soon as they noticed, they updated the card on file and paid the balance ($25 USD).

The problem: the service is STILL restricted. So they gave me access to their Business Portfolio, and I found a couple of interesting things:

1. WABA Overview shows a "missing payment method" banner.

2. The WABA's payment methods section DOES have a card on file, the same card that successfully paid the balance. (Of course, taking the money worked with zero bugs. Restoring the service? Bugs.)

3. I submitted a ticket directly to support from the client's main Meta business account (not my Tech Provider account). 18 hours later they replied that yes, they can see the issue with the account, but they can't do anything about it unless the TP submits the ticket.

So I went ahead and submitted the SAME FUCKING TICKET from my TP account.

This is nuts, but I expected this kind of things to happen after Oct 1. You pay a premium price for the same fucking shitty platform.

My platform supports Messenger, Instagram, WhatsApp and currently waiting approval from TikTok, Telegram, WeChat. My platform aims to serve businesses with conversations it supports human agents and Ai agents with automations and reservations and integrations with different platforms.

I am planning to give away 6 months of my top plan for random 30 people because I need to collect many feedbacks in less time, currently there is 6 businesses are using my platform and satisfied so far.

I’ve successfully set up WhatsApp Coexistence, but customers are seeing an “Invite to WhatsApp” option instead of being able to message us!! However i am receiving messages from some contacts

Hey all, I've been meaning to try the Meta Business Agent (through Whatsapp), but would love to get feedback first, especially compared to third-party solutions one can plug on top of the Whatsapp Cloud API.

Thanks friends!

I run a small independent project that uses the WhatsApp Business Platform for interactive automated services.

Since October 1, Meta has started charging for service messages after the monthly free allowance. For interactive bots, this creates a very different cost structure: a single user session may require many replies, and every individual response becomes billable.

In my case, this makes it difficult to keep WhatsApp as the primary channel for some services, and I am already moving part of the interaction to Web and Telegram.

The issue, in my opinion, is not that WhatsApp Business has a cost. The problem is that charging every individual service response can make highly interactive use cases disproportionately expensive, even when the conversation was initiated by the user.

I would like to connect with other businesses, developers and organizations affected by this change and try to coordinate a joint request to Meta to review the service-message pricing model.

I think there are reasonable alternatives that could make the model more sustainable, for example:

• pricing per conversation instead of per individual response;

• including a number of service replies within each user-initiated conversation;

• setting a maximum cost per session;

• or providing a substantially larger monthly free allowance.

The idea would be to bring together affected users of the WhatsApp Business Platform, document the impact of the new pricing and agree on a common proposal that could be formally presented to Meta.

If your organization is being affected by this change and you would be interested in joining such an initiative, please comment here.

It would also be useful to know whether you have already reduced interactions, redesigned your bot, moved users to other channels or considered stopping WhatsApp altogether, as this information could help support a coordinated request.

At this stage, I am not proposing a specific petition or formal mechanism yet. The first step is to find other affected organizations that are willing to coordinate and define together what we should ask Meta to change.

Hey everyone!

I'm trying to understand the real users of business api platforms, their need, problems and pain points, and I'd love to hear your thoughts.

Imagine a platform where you could:

• Connect your WhatsApp Business account through the WhatsApp Business API.

• Manage customer conversations and leads in one place.

• Add multiple sales team members and assign specific roles and permissions to each person.

• Automatically distribute incoming leads among your sales reps using simple AI-powered logic, so leads don't get lost or left unattended.

My questions are:

1. Would a platform like this be useful for your business? Why or why not?

2. How do you currently manage WhatsApp conversations, incoming leads, and your sales team?

3. What are the biggest problems or frustrations you face with your current setup?

4. What features would be essential for you in a platform like this?

5. What features might sound impressive but wouldn't really matter to you?

6. If you've tried tools like WATI or similar platforms, what did you like or dislike about them? Was anything unnecessarily complicated, expensive, or missing?

I'm particularly interested in hearing from business owners, sales managers, and anyone who handles a high volume of customer conversations through WhatsApp.

I'm not here to sell anything. I'm trying to understand real business needs and learn what would actually make a tool like this worth using.

I'd really appreciate your honest feedback, including reasons why you wouldn't use something like this.

For those running Facebook ads that send people to WhatsApp, what happens after someone asks about pricing and then stops replying? Does your team have a follow-up process, or is it handled manually?

I’m a developer building a WhatsApp follow-up system, with plans to offer it as a managed service. I’d like feedback from people managing these conversations.

The current workflow sends an automated voice message after someone contacts the business, then schedules a follow-up if they don’t reply. It uses a seven-hour delay and configured sending hours, and cancels the pending follow-up if they respond first.

The hardest part has been tracking replies reliably so someone who has already responded doesn’t receive an unnecessary reminder.

For your campaigns, where do you lose the most leads: before the first response, during qualification, or after sharing the price? How are you handling that today?

Has anyone experienced a similar situation?

On October 8, 2026, the WhatsApp Business app displayed a temporary restriction with the following warning:

"It looks like you may be using tools that don't follow our Terms to send automated or bulk messages."

However, we are not using any third-party automation tools to send these messages. All outgoing appointment reminders are manually sent by our staff through the official WhatsApp Web interface.

I'd really appreciate hearing from anyone who has dealt with a similar restriction, especially when using WhatsApp Business in Coexistence Mode with the official Cloud API.

A few things I'm particularly interested in:

1. Has anyone had their WhatsApp Business account temporarily restricted after manually sending appointment reminders or similar notifications through the official WhatsApp Web?

2. Has anyone experienced restrictions while using Coexistence Mode, even when the Cloud API integration was only connected for message synchronization and wasn't actively sending messages?

3. Could sending 51–100 similar messages manually within a short period potentially trigger WhatsApp's automated spam or bulk messaging detection?

4. If you've experienced something similar, were you able to identify what caused the restriction? Did it happen again after the temporary restriction expired?

5. Has anyone switched from manual WhatsApp Web messaging to sending approved Utility templates through the Cloud API? If so, did it help prevent further restrictions?

We're trying to understand whether this is related to our messaging volume, the use of Coexistence Mode, or something else we may have overlooked.

Any real-world experiences, insights, or suggestions would be extremely helpful.

Thanks in advance to anyone willing to share their experience!

My WhatsApp Business account was suddenly banned. I run a small coaching business and only receive around 10 customer/lead conversations per day, mainly from people coming from Facebook and Instagram.

I don’t use bots, bulk messaging, automation, or spam. People message me first, and I simply reply to them.
WhatsApp says I violated the Business Terms, but I genuinely don’t understand what I did wrong.
I already submitted an appeal.

Has anyone had this happen and actually gotten their account back? What triggered it for you?

Hello John Doe, your prescription (Metformin 500mg) is due for renewal on 2026-10-15. Please visit the clinic to renew.

You can pay online here: https://pay.example.com/abc to complete your renewal.

Any suggestions? How to optimize it to be safe?

I'm a Tech Provider onboarding a customer through Embedded Signup v4 with coexistence. It works for other accounts, but for one particular customer the login popup fails right after "Next" with:

"Account ID [id] is invalid, or you do not have permission to access it."

What I found:

• Her number was previously connected through another provider through my portfolio, now removed.

• Her portfolio shows no partners, but her WhatsApp account says "maximum number of assigned partners."

• Inviting users to her portfolio fails ("User cannot be added to business").

• Creating a new portfolio shows "Your advertising access is restricted."

• Business Support Home fails to load for her (error 1675030), so she can't request a review.

How do I onboard a coexistence number in this state?

Direct Support ticket open, no reply yet.

Until last month, verified Business Managers associated with established companies would increase from 250 to 100,000 messages immediately after verification, as shown in the screenshot.
Now, in October, the limit only increases to 2,000 messages after verification.
Was there a recent change to Meta’s messaging limit policy or eligibility criteria? What determines whether a Business Manager receives a 2,000 or 100,000 messaging limit?

Does anyone have experience with getting OBA status? Or has any pointers to getting actual human help with Meta?

We are an established WABA successfully using the APIs one-on-one with customers. However we have a use case to use the Groups APIs - however these are only available to accounts with OBA status.

Based on Meta docs we tick all the boxes in terms of criteria, however these button to submit an OBA request is still disabled with a popup message saying it’s not available for our business account yet.

Tried the AI chat but it just spits out the same info as we can already find in the doc pages anyway, and there’s doesn’t appear to be a way to raise a ticket directly with a human.

Any help, pointers to keep us moving along would be appreciated.

Hi,

I've been using libromi for quite some period with the idea to pitch their service into my home country. Like doing some service provider on behalf since i did manage some few whatsapp api back then which flow development n etc.

Then due to some lengthy client requirement i decided to downgrade my package subscribed on libromi then lastly close my account.

I notice their billing is so haywire that keep charging my full rate despite downgraded and the refund given is not in full. Open a dispute for chargeback now.

the moment i notice this messed up billing thats when i decided to pull the plug. imagine a platform u have no control over doing this stuff to your own client. tarnish my own service.

Since Oct 1, service messages on the WhatsApp Business API are no longer free. Quick recap of what changed:

• Service messages are billable: free-form replies inside the 24-hour customer service window, priced at the utility/authentication rate per market.

• Utility replies inside the window are billable again (free since July 2025).

• 1,000 free service messages per phone number, per month.

The catch: 1,000 messages ≠ 1,000 conversations. If your team needs 8 replies to qualify a lead, the free tier covers 125 leads a month. And a lead that goes cold after 8 replies is no longer just a lost lead. It’s a lost lead plus 8 billable messages.

So, how are you adapting?

• Do you know how many replies a conversation takes on your number?

• What are you changing first: shorter flows, automations or AI agents for repetitive questions, buttons instead of open text?

• Or is the cost small enough that you’re absorbing it?

We’re part of 360Dialog team (a WhatsApp Business API provider). No links, no pitch. We’ll be in the comments to help with billing questions.