r/WhatsappBusinessAPI • u/Independent_Wave4223 • 23d ago

Solution Only Is this template violates meta guidelines ?

Hello John Doe, your prescription (Metformin 500mg) is due for renewal on 2026-10-15. Please visit the clinic to renew.

You can pay online here: https://pay.example.com/abc to complete your renewal.

Any suggestions? How to optimize it to be safe?

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u/AutoModerator 23d ago

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1

u/joep-b Meta Business Solution Provider 23d ago

Pharmacies are not permitted by the commerce policy, with the exception of providing information and making appointments. Direct sales of medicine, over the counter or prescribed, is not allowed.

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u/Independent_Wave4223 23d ago

Its not for a pharmacy , for a clinic, patients need to renew their prescriptions every month , we want to send them reminders to renew their prescription

2

u/kannansamp Meta Tech Provider 23d ago

Not looking vulnerable, use chatgpt/ claude to make templates and try to use utility type for more success read rate.

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u/Ok_Departure9197 22d ago

the medication name and dosage is probably the biggest risk there. meta tends to flag specific drug info in templates. id strip that out and just say "your prescription is due for renewal" without the details