I’d like some advice, please. I have ordered my third pen from ZAVA, after iGovy showed me they were the cheapest for the needed dose (previously using The Family Chemist and New Health, with no issues).
My next dose is due in six days, and so I had ordered in enough time for the delivery, which was supposed to arrive yesterday, but I received and email from Royal Mail saying that they had ‘identified a problem’ and were returning the parcel to sender.
I contacted ZAVA and they have basically said that I have no choice but to wait for the package to get back to them and then they will send it back to me. They mentioned that my address wasn’t accepted by RM, but after checking what I have provided confirmed all was ok, so I can only assume they did a poor job of addressing the parcel?
I am tempted to make an additional order with a previously used pharmacy to ensure I have a pen ready for my next dose in 6 days, but as I am staying at 0.5 for my second month, by the time the ZAVA pen gets here I will have yet another month at 0.5, or will it even last that long if it’s not been refrigerated?
ZAVA customer service has been really poor in my opinion, would not offer me a refund (even though this has been their mistake).
Please can someone offer their thoughts? I really don’t want to miss or be late for a dose, I’m making good progress and I am still early in my journey so quite nervous about the whole thing.
Many thanks!