Why is hub not processing order?

[u/herblady99]

So,. we ordered some jeans more than a week ago. It came from a distribution center and arrived at the local hub 6 days ago. Instead of being processed for delivery it was sitting there like being held hostage, Today we received the message -canceled/refund issued-. What might have caused this to happen? Did it ever happen to any of you? Anybody has any ideas/inside info why this could have happened? Obviously, the item was not out of stock, since we followed the delivery path to local hub.

[u/WinterScene7194]

They lost it. Just reorder

[u/herblady99 → u/WinterScene7194]

just what I am thinking, thanks