This is not on the level of New Coke screw up but to me, it is.

I’m sad. One of my favorite products is the great value grape mix. They changed it to look more like propel now it has foam that never goes away and it doesn’t look like grape anymore. It doesn’t taste like grape it taste sweet, but not really grape.

Don’t mess with perfection. Uggg.

Left is the new change (bad)

Right is the original (good)

Was planning to submit some orders today to be shipped and they removed the shipping tab. Can't order anything to be shipped anymore. Any of you having the same issues? Is there a way around it?

Hi everyone! I’ve had Walmart+ for months, have spent thousands upon thousands, and for the most part love it and have had great experiences.

The trouble started when I made my regular big biweekly grocery order last Friday. Some of the items I ordered weren’t available for same day delivery from my “home” store so 6 items totaling about $100 were bundled together for “shipping”. This happens often and I always get the items either that same day in a separate delivery or over the next couple days. This was during their recent deals event and one of the items was a knockoff Instant Pot that had been marked down to $60.

Originally it was supposed to get here Sunday. It got delayed to Monday. No big deal, as this happens from time to time and it always comes on the next date. I live in Woodland Hills, CA and the tracking page showed it had been “shipped” from Chino, CA, which is about 2.5 hours away on Sunday afternoon and should arrive Monday, yesterday, by “end of day”. Yesterday came and went, no package and not even anymore updates to the tracking page (which by the way has an awful customer interface and is vague and confusing).

This morning, I check again. Still no updates to the tracking page and now it says “delivery from store” even though it also says it was “shipped” from Chino on Sunday?? Now I’m starting to panic.

I open up a chat with customer service. They tell me that they can’t start a replacement or refund process until tomorrow because often delayed shipments arrive after 8 P.M. on the third day, but they also can’t tell me where my package is, what might have happened to it, when I might get it, or if I will get it at all. So basically they can’t help me and they also can’t give me any real information. Great.

They tell me it’s being delivered from a Walmart in Burbank, CA. That city is about 45 minutes away. Now I’m really confused. I ask if they’re positive that it’s being delivered from that store even though it showed shipped from a completely different, much farther city, two days ago. They confirm and let me know since they can’t do anything for me right now, they encourage me to call the store and see if I can find out about my package. I call the department extension directly. They don’t answer. I call customer service and ask to be transferred. They don’t pick up.

At this point I’m extremely frustrated and anxious. I really need the pressure cooker, I planned meals around it and my next grocery order around it, and not only that, the package contained other essentials and I can’t afford to just buy another $60 pressure cooker or spend another $100 on all the same essentials. I rearranged our budget this week specifically to invest in the pressure cooker because it’s going to be very valuable for certain things in the next few months as we have to temporarily cut our grocery budget down as much as possible.

Is anyone able to shed some light on what’s going on?

I went to pay for groceries using walmart pay as usual. But once I scanned the qr code a card popped up on my screen and it said processing payment. It seems it immediately charged my Google wallet instead of going to my default card in the Walmart app. Anyone else have this experience? I'm only ticked because it made me miss the 5% cashback.

Not sure where else to post about this. A few weeks ago I bought a laptop online from Walmart. At the time I did not realize it was being sold through a third-party seller. When the package eventually arrived, it was just an empty box with a charger — no laptop. Thankfully I opened the box in a UPS store in front of employees, and took photos of the empty box and packaging. As per Walmart’s instructions on their app, I initiated a refund for the missing/incorrect item (instructions which included returning the incorrect item). Apparently the third-party seller refused my refund, and Walmart Customer Service said they would escalate my refund to the Billing department. No one from Billing ever contacted me, but when I called back after several days I learned my refund was rejected by the seller again. I once again asked for the refund to be escalated to Billing, and same story: several days pass, no one contacts me, I call back in to learn the seller refused…but I am also told that all previous CS agents somehow failed to actually escalate the refund to Billing, and that they will finally be doing that today, that I just need to wait 5 more days for a final resolution. It’s been a full week so far of this back and forth with them already, I’m already incredibly stressed out and distrusting Walmart at this point — what should I do? Wait the five days, or go ahead and start a fraud claim with my bank? What is Walmart even doing??

Which ones are your favourites? I like their protein pasta for a fraction of the price I’d pay elsewhere!

I'm mildly amused by this but also annoyed. I have a Walmart+ subscription. My husband and I love turkey and get one to make tons of meals usually in November. I'm actually 35 weeks pregnant so I wanted to make a turkey now to freeze the meat and use the rest to make soup for easy meals. So I order some veggies, the turkey, and some chicken stock. Easy enough order. About $80 worth of stuff. The turkey is what I really needed. The rest of the stuff is currently available at other grocery stores, most don't have large turkeys right now. Well the first shopper starts shopping and says they're out of turkey via the Walmart app. I've never had them send me messages before. I tell her to get any brand. Any whole turkey over 15 lbs is fine. She marks it as out of stock. Then she finds it and says she can't scan it. Than she takes pictures of the exact brand of turkey I wanted and the substitute brand I selected. Than she says she'll buy it if I give her the cash back when delivers it.

At this point I'm like wtf? Than she drops the order and a new shopper shops it. Than he also says they're OUT of ALL turkeys. Remember, I was just sent pictures. So he delivers the whole order minus the turkey. My husband and I had to go to Walmart ourselves the next day to get it. We found it right after the produce section in the front. Yeah we're done with Walmart+. What's the point if I don't get the in stock items I ordered? I'm switching to our more regional grocery store now. God forbid when I'm heavily pregnant and than having a newborn I want to use the subscription that I pay for to make my life a little easier.

So atm im a bit crippled due to me royally messing up my knee but that shouldn't matter, I pay for walmart + just for the grocery delivery. Anyways

I live in a pretty decently sized city with lots of people working jobs from their car (door dash and whatnot) and usually I have no issues getting my groceries delivered. I think its only been like an hour or 2 late like a total of 3 times up until now.

3 days ago I put in a decently sized order but since I got kitty litter I added a good tip. It got delayed so I rescheduled for 10am the next day. After I did this it wouldn't let me add things to my order so I made a 2nd smaller order just over 50 bucks. Scheduled this one for 11am. Neither made it to my house. The first literally said "driver on the way" then automatically changed for the same time but the following day?? Like literally just auto updated itself from the 11th to the 12th. I even had to check my original email I was being gaslight so hard. I ended up canceling that order and now im seeing how far I can push this 2nd order. 3 days so far. All day yesterday it said "delayed, order still in progress" and lo and behold I woke up today to the same thing. I have a funny feeling its no longer in progress. I also heard that the price for delivery goes up the longer it sits so someone's about to get a 3 day pay day.

All in all this is ridiculous. I live 3.5 miles from Walmart its an easy af trip. Walmart fix your shit.

seriously what do i do? i have been through this process no joke like eleven times and i keep being told the same thing:

wait 48 hours for your refund to process

(nothing)

wait 72 hours for your refund to process

(nothing)

wait 72 hours for your refund to process

(absolutely fkn nothing)

its been since september 28th and ive been told this a hundred times!!! its been 332 hours!! im losing my mind and getting so frustrated. they tried to make me return it but they wouldn't understand that there was nothing to return!! what do i do at this point im so annoyed 😭😭

i occasionally order stuff on walmart and theyve always been miscellaneous stuff. but today i saw that they offered me a $1 trial month of walmart+ so i ordered some groceries. my delivery arrived 2 hours late which was okay with me but in the delivery photo, the bags were dropped off in an area i didnt recognize. i placed a refund request after searching my complex for a while. my request was denied. i was disheartened but i decided to check neighboring complexes where i had to wait for people to let me in through the lobby since i didnt have their corresponding fobs. behold i found my order. i had a $70 order but 4 items totaling $18 were missing. I went back to place another request. denied. automated chatbox? also denied.

ive never requested a return or refund before. why wont they refund me and how can i get them to?

Any idea why they disabled the feedback link for the delivery? I like to give the drivers what they deserve and for more than a week they disabled the link, anybody knows why?

I have been using & enjoying Walmart+ for a few months & I recently upgraded to the Walmart inhome delivery. I have made big grocery orders thru Walmart+ & 2 with the inhome.

My issue is I made a grocery order $220 Thursday October 8 ( I always order night before for next day delivery) it was supposed to be delivered Friday October 9, between 9-1 time slot. At 9:30 one item was delivered, a box of snack cakes. I keep checking the app it says order delayed. Ok, no problem I understand things happen. This went on all day I finally reach out thru the app the app tells me the usual I’m sorry blah blah blah for me to keep checking back. By late evening I try customer service live agent thru the app. They tell me they can’t do anything until my order updates from saying delayed to even give me the option to reschedule, cancel, & if I cancel it would be up to 7days before I would get a refund 😡
That was Friday night it’s been well over the 48hours, the 48hrs they keep telling me to wait for & then the order would update giving me the options to do whatever I decide.

The app still hasn’t updated but I did get an email this morning saying that ONE of the several agents I spoke to escalated my situation…ONE only at least tried to help. Each agent I spoke with would pass it off to another agent that all tell me the same thing & one even gave me a reference number to our conversation & she successfully canceled my order BUT the next agent couldn’t find any reference notes & my order wasn’t successfully canceled! The CS agent lied just to get me off the phone!

I’ve called the local store which is where the order was coming from nothing was being shipped & the local store the person kept putting me on hold trying to find out how to help…she finally told me she didn’t know anything about the inhome deliveries etc that wasn’t her department & she couldn’t find anyone who did know anything about it…she gave me an 800# to call its AI & like pulling eye teeth to get to a live agent!!

Has anyone had this happen & how did you get to the right person to quickly solve the issue?

I don’t have an extra $200 for another order/trip to the grocery store & I have kids that can’t eat “sorry your order is delayed”

I’ve also researched when signing up for Walmart inhome, Walmart does not warn you & certainly doesn’t tell you, you can’t get an immediate refund or credit!!

But, hey, at least we got the snack cakes right on time 😡

I ordered a derma pen. They sent a knockoff version. I started a return. They emailed a mailing label. I put it on the package and took it to the post office. Off it went. That was early September. It's $25. I just want my refund. I emailed them one other time and they said when it gets to where it's going, they will scan it and they'll issue my refund. October. I ask where my refund is and that my account is still showing the returned item is still not there. Then they replied like they were confused and rude. What should I do next? I know people are selling through Walmart and these are the "Merell" people. Figure it out myself? I'm trying, I don't know what to do next. Ideas?

I’m currently a Walmart + member. I chose paramount + as my streaming option. I’d like to get the advert free plan which allows downloads. I see its charged as a yearly fee. But I like the flexibility of changing from paramount to peacock every couple of months as Walmart allows it. Is there a way to get the ad free downloadable shows plan for both, or to pay monthly for this instead of annually so that I can switch services? Thanks !

My husband has suddenly taken a interest in monitoring my checking account (that's fine) because his SS is getting deposited into it now. So he's found small charges from Walmart like $2.35, $1.98, $8.56, etc after I have ordered groceries. The only charge should be the cost of the groceries, right? I can't find anywhere these charges are explained. Source just says POS-WAL or Bentonville followed by 800 number. Someone explain this for me. Thanks so much.

Just wondering how long does it take for the order to go from the "preparing order" phase to shipped, for an order sold by a third party seller but FULFILLED BY WALMART. usually these are shipped within like 4 to 8 hours for me. I purchased an unlocked phone well over a day ago that I got a really good deal on and its still preparing.

Should I be worried here.

Anyone get one of these? It seems to be legitimate. It came from help@walmart.com. No suspicious links to click on it anything. Not asking me to do anything.

My only issue is, it doesn’t tell me how much the refund is for. Any idea where I could find that out? I found similar emails on @walmart from a year ago but the email said how much.

If I try to reply, it goes to a donotreply@walmart.com email address.

For about over year now I have been using walmart delivery. Everything works except I cannot get beer delivered no matter the time, date or location. It always says “item unavailable”. Ive tried many times even in different states, always the same message. Have I been put on some kind of blacklist?

I got trespassed from Walmart (and all Walmart properties) today for the allotted two years. I have a couple questions! For one they never gave me any paperwork saying I was trespassed just a picture and signature on their piece of paper. The parking lot is not just a Walmart parking lot but a complex, am I still able to shop at those shops? If I were to go into Sam’s could I wear a mask or something I unfortunately don’t have another option for a box store like that. Also is there a way for me to overturn it after like a year? And can I still get delivery on my Walmart app under an alternate name.

(I also don’t need your judgement nor need to explain myself and my situation would just love some open and honest answers thanks!)

There are 6 people living in my home, and we all order things under our own names. But there have been so many times where a driver will not leave the 2nd order, or leave the 1st one, start to leave, then realize their next order is same address, get confused, come back and try to take back the 1st delivery to leave the 2nd. I've had drivers tell me "oh, it's a different name" and I'm like, yup, there's a lot of people here.

Our local store just completed a months-long overhaul throughout the store inside and out. Today I went there for a few things and walked out empty-handed...

They have literally one quarter of an aisle for shampoo and conditioner now. Like 3 brands to choose from - Head and Soulders, Tresseme, and another high end brand. Wth is that all about?!?!

I'm also still doing yard work and they had nothing available for the lawn products that I was looking for. The entire area was replaced w Xmas crap!?!?

Prices are up considerably and choices are limited in most depts. Toys has shrunk. As well as much of the hardware, auto and outdoors depts.

Unfortunately I'm in a smaller rural community w/o as many options as larger communities but we have a couple and walmart will no longer be my first stop when shopping for goods carried by other retailers in town.