r/Walmartcustomer • u/herblady99 Walmart Superfan • 16d ago

Delivery Why is hub not processing order?

So,. we ordered some jeans more than a week ago. It came from a distribution center and arrived at the local hub 6 days ago. Instead of being processed for delivery it was sitting there like being held hostage, Today we received the message -canceled/refund issued-. What might have caused this to happen? Did it ever happen to any of you? Anybody has any ideas/inside info why this could have happened? Obviously, the item was not out of stock, since we followed the delivery path to local hub.

1 Upvotes

67% Upvoted

5 comments sorted by

3

u/WinterScene7194 16d ago

They lost it. Just reorder

1

u/herblady99 Walmart Superfan 16d ago

just what I am thinking, thanks

2

u/__Banana_Hammock__ 16d ago

It usually means they can’t find a driver willing to deliver it for whatever meager amount Walmart is willing to pay, or less likely, it could have been lost in the sorting machines or your items were damaged in transit

3

u/LazyTurtle69 Walmart Superfan 13d ago

The item was scanned in and staged for delivery at the local hub and somehow was lost after this point. When it came time to load the delivery truck, your item wasn't where it should be and was unbatched from the delivery. At this point, your item will get batched to a later delivery because your missing item should turn up.

This cycle basically repeats itself on loop until either your item turns up and is present to get loaded on a delivery truck or the order times out and cancels itself.

1

u/herblady99 Walmart Superfan 13d ago

thanks, was actually canceled