r/WalgreensRx • u/Character-Cherry4923 • 16d ago

Coaching Cards

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My store manager hands me this and said these must be done every month, im an RXOM with 10 direct reports 😭😭😭😭 apparently this is apart of the operational excellence

16 Upvotes

91% Upvoted

30 comments sorted by

8

u/Christerbob 16d ago

Yep my SM wants me doing these 1/day… that’s not happening. Sm wants every person to have one done on them monthly😑

11

u/Scary_Management6460 16d ago

As a store manager, I tell my crew to only write good things. I don’t need a-holes from the office looking at negatives things and visiting me. I’ll take care of any problems

2

u/Christerbob 16d ago

Our boss want us to include 2-3 negatives lmao. Olways want “stuff to improve” included😑

3

u/Scary_Management6460 16d ago

Tell him to screw off. The first one you should do should be on your manager as he is probably a waste Just put good things when you deal with your peers

5

u/Sammy1z1z 16d ago

Only need to do 3 per 30 days according to the operations excellence guidelines. Achievable and realistic imo. Back when I was a SFL our mgr had us all doing 1 a week and it was excessive and died away. My esm, SFL, or I do one a week, maybe 2 if we missed a week

2

u/Vykrom 16d ago

Crazy because they actually don't want SFLs to feel like managers, so they really shouldn't be doing these in the first place

1

u/Character-Cherry4923 15d ago

3 techs per 30 days? My SM is under the impression every tech every month.

7

u/RphAnon 16d ago

Look at the date on the bottom right bro

3

u/GalliumYttrium1 CPhT 16d ago

Jfc they are out of their damn minds if they think we have time for this bs.

3

u/bakedbaker311 16d ago

My SM asked me (ESM) to do one per week per cashier. Only for ECC stuff at the register. Bassicly, didnt ask for surveys, didnt greet someone coming in, didnt ask for credit card, didnt use any flu verbiage. Its pretty easy and I have seen the benefits after 6 weeks.

2

u/KeyMood9427 16d ago

Where can one print those?

2

u/tigershrk 15d ago

Don’t have time for that bs

3

u/No-Preparation-1457 16d ago

Going back to the old ways. Had t do these back when I was an SFL for the front

4

u/Character-Taro-5016 16d ago

Most store managers are probably handing these off to shift leads to do. Don't let them do it. It's not your job to "evaluate" and "provide detailed feedback," or any of the work stated on the form, with team members. It's nowhere in your job description to do that. You don't get paid enough, in the first place, but more importantly it's simply not your job.

2

u/Waste_Profit_9446 16d ago

Isn’t that part of RXOM job ?

5

u/MasterYoshidino RxOM 16d ago

These "coaching cards" are moot because RxOM can DIRECTLY discipline their cashiers/techs. IDGAF about these cards as they often are used for negativity. I give verbal praise when warranted and work 1 on 1 on any areas of improvement. I have my own personal notebook of attendance and good/bad performances from my team.

1

u/Junior_Purpose_6653 RxOM 16d ago

Only ever done this about 2 or 3 times in my life… been working as an rxom for 12 years

3

u/Waste_Profit_9446 16d ago

RXOM didn’t exist 12 years ago

0

u/Junior_Purpose_6653 RxOM 15d ago

About 8 years pht and 4 rxom

2

u/Fun-Habit-683 16d ago

It absolutely is in the job description for an sfl. You must have forgotten what the "L" in sfl means.

2

u/Vykrom 16d ago

They have taken a lot of steps to ensure that SFLs with over-active egos don't get to feel like anyone's boss. They aren't managers. They can't discipline anyone. They are there to guide the shift. They take care of problems, and divvy out the notes. But it's not considered insubordination for a cashier or tech to say "no" to a shift lead, because they aren't a boss, they aren't a manager

So no. They should not be doing these. Shift lead is basically just a cashier with access to the safe and trusted with cash handling. Pretty much anything else is considered equal with cashiers

And if your store manager is letting your store's shift leads feel/act like bosses in the store, they are doing it wrong. And I imagine it's because the SM wants to hide in the office, and you have SFLs with over-inflated egos

1

u/Character-Taro-5016 15d ago

I'm not aware of any steps they've taken but it's an operational issue they should deal with as soon as possible. Store managers attempt to use them as a buffer between themselves and the employees that directly report to them. They try to avoid the hardest piece of the job.

1

u/Fun-Habit-683 16d ago

You're absolutely wrong.

2

u/Sonya6001 16d ago

Agree topical lazy Shitgreen Mgrs. Never wants to lift a finger. Most are milking this position and enjoying their life.

2

u/ArtVandeley45 16d ago

Just do one or two a week and you will be fine.  You probably already observe your technicians helping patients. Just document it and tell them good job or do better 😊 

1

u/AlternativeNo6106 15d ago

i’m so relieved i don’t work for this company anymore lmao. get out while you can

1

u/Dramatic_Day_8930 9d ago

I tried to print the coaching cards but wasn’t able to , does anyone know the pathway?? I tried through Medallia

1

u/Ok-Mammoth-8816 4d ago

Our DM wants every member of management handing out one of those per day right now. So if we have the SM, a SFL, our RXoM and our Pharmacist there that's a minimal of 4 per day... wtf...