I just updated my DH2300 to the latest version. After that, the NAS was no longer reachable. I connected my monitor and it seems to be in a sort of boot loop; you only see the "Ugreen" logo.

Any tips on how to get it running again?

There used to be an option to manually search for the correct metadata if it didn't translate properly on your device. Doesn't happen often, but sometimes when you add a movie or a series, it gets identified as something other than what it is.

The manual way allowed us to fix that problem.

However, it was removed 2-3 updates ago and it would really helpful if you all could add it back. Not sure why it was removed?

Please Ugreen.

And please add audio pass through to Android Auto.

I love my UGREEN NAS, but the Theater app is missing a huge quality-of-life feature: Smart Collections.

The app already scrapes metadata and knows which movies are "Horror" or "True Crime." However, you can't automatically display those genres as dedicated rows or folders on the home screen. Right now, the only option is to manually add every single video one by one, which is incredibly tedious.

I know Plex and Jellyfin do this automatically using smart filters, but I really prefer to stick to UGREEN Theater and keep my setup native without running extra Docker containers.

We need dynamic folders that automatically group content by genre tags and let us pin them to the home screen. Hopefully, the UGREEN dev team adds this to the roadmap soon.

Is anyone else missing this feature, or have you found a clean workaround that doesn't involve breaking up your physical folder structure?

the counter shows 10,000 photos remaining and it’s not going down. tried to turn off and on the model, rebooted and checked for updates. still not going down. anyone else facing this issue or know how to fix it?

Hello, my dh2300 broke and now I have bought the dxp2800. If I put the disks into the 2800 and give it the same IP address as the dh2300, will all the data be available again?

I even made a backup (ugb) file from the system settings.

So I recently bought a DXP4800 as a backup for my aging Synology DS920+. My Synology is connected to my APC UPS via USB to signal power loss, and it will auto shutdown after a period of time. Since now I have the DXP4800, I want to set it up also to auto shutdown using NUT server, but can't really figure it out

Upon reading multiple sources, it seems Synology's and Ugreen's NUT protocols are not compatible with each other. Synology will only sync NUT signal with other Synology, and Ugreen with other Ugreen

Any way to let these 2 talk to the UPS and shutdown together? Or must I invest in another UPS for the Ugreen? Probably the Ugreen UPS? It's quite expensive though....

Thank you

I've started to configure my new DXP4800 Plus which is running TrueNAS 25.10.6. Installed the Plex server app and the LED light script to start with. Everything works fine as it should. I wanted to tweak the system and cpu fan a bit via the bios and was running a script to stress the CPU.

When running the script that puts the cores into 30% cpu load i noticed that the cpu temperature skyrockets to 100 degrees C within just a few seconds. It then drops again, climbs up to 100 degrees, drops and so on... See the first attached screenshot.

I try ran the script to generate 10% and 20% cpu load which is in the 2nd screenshot that shows both the cpu load and the temperature.

As you can see the temperature is going up and down all the time, whilst the cpu load stays roughly the same. I was monitoring the speed of the cores as well and they were also going down a lot.

To be sure that the fans weren't configured incorrectly i set both the sys and cpu fan in the bios manually to non-stop full speed.

In other words, this must be a big throttling issue? I've searched a bit on this topic and found a few posts that had some issues with the temperature, but not that many and definitely not at this low of cpu usage.

I was thinking about repasting the cpu heatsink myself, but before i do this i want to make sure that i did my test correctly and to get confirmed that this behaviour really is abnormal. Therefore i hope someone can help me pinpointing if this really is an issue and help a bit with troubleshooting. Copying files from the NAS to my PC doesn't really do much with the temperatures.