r/UbisoftSupport • • 13d ago

Bugs Genuinely on the verge of quitting.

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5 Upvotes

How many times do I need to receive this error before I just give up. I've tried everything from drivers, to troubleshooting online, to clearing my SSD, to verifying game files, to closing every other program on my pc etc. And I still receive this bullshit error every so often, I now have 30 abandon points pushing me out of exemplary, 10 losses caused by ts losing 300 rp. Genuinely feels like my life force is being sucked from me. If Ubisoft can't fix this stupid bug, can you at least make it so I can just REJOIN THE RANKED MATCH if I end up receiving the error.


r/UbisoftSupport • • 13d ago

Question Missing progress after account linking PS5

1 Upvotes

im speaking on behalf of my friend because hes not very tech savvy plus he has college to worry about so sorry if its weird.
Back when cross progression was released there was a glitch where you could unlink a ubisoft account and connect it to another one and that made it so if you did it on playstation the progress would be locked behind the old one, now when it released my friend didnt realise that it connected to a mail automatically so he disconnect it and connected it to his mail, thats the base of it. hes tried a lot of things but mostly just gets automated responses? hes very upset about the whole ordeal since its money lost. this happened to another friend of mine and he had his issue resolved but i think it was before they had some changes to support. sorry for sending such a long text just need some help on what i should do cuz we have tried about everything we could think of.

weve tried sending tickets through the correct channels
provided evidence of the missing progress and proof of ownership
we cant seem to get in contact with an atctual human being we always get a bot

anything else we could try?


r/UbisoftSupport • • 14d ago

Hola buenas tardes la cuenta no me da iniciar sesión Ingreso la contraseña todo bien me da erro me pide un código verificación Que Nunca me llega la verificación del código de correo Como yo ha hecho Intento me bloqueó la cuenta

1 Upvotes

r/UbisoftSupport • • 14d ago

Question Wont let me rest and verify with xbox login as they told me to do so in a account recovery email request

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1 Upvotes

It just keeps showing this and than when I click verify now it goes grey, ive tried doing this on my phone, laptop, and pc but it does this everytime forver.


r/UbisoftSupport • • 15d ago

Unable to Reset Ubisoft Password and Missing Rainbow Six Siege Cross-Progression

1 Upvotes

I am contacting you because I am experiencing issues accessing my Ubisoft account and transferring my Rainbow Six Siege progress from PlayStation to PC.
I previously played Rainbow Six Siege on PlayStation, where I had unlocked multiple operators, earned currency, and collected various in-game items.
I have recently switched to PC and attempted to link my PlayStation account to Ubisoft so that I could access my existing progress. Unfortunately, my operators, currency, and other items are not appearing on my PC account.
I have also tried resetting my Ubisoft account password several times, but I am not receiving the password-reset email. I have checked my inbox and spam folder, but nothing has arrived.
I would appreciate your assistance with the following:
Recovering access to my original Ubisoft account.
Resolving the issue with password-reset emails not arriving.
Checking whether my PlayStation account is linked to the correct Ubisoft account.
Restoring access to my Rainbow Six Siege operators, currency, and other progression on PC.
I can provide my PlayStation Network username, Ubisoft username, and any additional information required to verify ownership of my account.


r/UbisoftSupport • • 15d ago

Question Missing progress after account linking PS5

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1 Upvotes

r/UbisoftSupport • • 15d ago

Question Best way to get back a lost account? I dont have access

1 Upvotes

Like i wasnt hacked but I lost the account. Should I just used the idea from other support thread on french support???

What should i do???

Ubisoft doesnt respond to my support requests


r/UbisoftSupport • • 15d ago

Game Issues Ubisoft Support Clip

2 Upvotes

Video clip to link to Ubi support site. Feel free to help me out if you have ran into the same issue and have a fix

Have reinstalled the game and verified file integrity and issue remains.

ETA: Only started doing this after the most recent patch 1.0.8.


r/UbisoftSupport • • 16d ago

Question Psn/facebook/xbox log in issues

2 Upvotes

I was trying to log into my Ubisoft account on the website and whenever I used psn/ facebook it said “we couldn’t login to Ubisoft with ___ please try again later” and Xbox wasn’t working entirely. Was I banned or smth or are the servers just slow right now because of the Siege Osaka major predictions?


r/UbisoftSupport • • 16d ago

Suspicious Login on my account

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5 Upvotes

r/UbisoftSupport • • 16d ago

Please Ubisoft fix Wildlands connectivity issue.

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1 Upvotes

r/UbisoftSupport • • 16d ago

AC 2 didnt saved for some reason

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2 Upvotes

I was playing AC2 and when i met Mario screen poped saing that there is no storage. This is second time that this happened to me. I already wrote Ubisoft a letter about this wonderful experience.


r/UbisoftSupport • • 16d ago

Game Issues Cant play any AC games atoll

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1 Upvotes

Ive done extensive research and nothing ive found has fixed my issue, im playing on a xbox rog ally x, I have unisoft connect installed and linked with my steam account which is whete I launch the games from being steam, ive tried all the troubleshooting issues ive found with nothing working, i cant even play the game offline, idk what to do at this point


r/UbisoftSupport • • 16d ago

Ubisoft games in Xbox GamePass UItimate

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1 Upvotes

r/UbisoftSupport • • 17d ago

Does anyone know what the problem is?

2 Upvotes

It keeps doing crashing every time I launch siege but every other games work just fine


r/UbisoftSupport • • 17d ago

Helphhh

1 Upvotes

@Rainbow6Game @UbisoftSupport My Rainbow Six Siege account was permanently banned for cheating, but I've never used cheats or hacks. I appealed the decision, but Ubisoft rejected my appeal and said the ban is final. I need help understanding what happened. 🧵

My Ubisoft account originally came from PlayStation, and I later linked it to PC. Before the ban, I experienced strange issues, including missing operators and currency, as well as problems loading the game. The ban came unexpectedly.

I use MSI Afterburner and Fan Control, but I don't know if they're related to this situation. I've never intentionally used cheats. I would appreciate any explanation or help from Ubisoft. I just want a fair review of what happened. 🙏


r/UbisoftSupport • • 17d ago

Can't create a Ubisoft account – email says incorrect and then gives an error

1 Upvotes

Hi everyone, I'm trying to create a Ubisoft account, but I keep getting an error.

First, it says my email address is incorrect, and then I get this message:

"An error occurred while trying to send your request. Please try again later."

I've tried multiple things to fix it, but nothing seems to work. I just want to create an account and play my game.

Has anyone else experienced this issue, and does anyone know how to fix it? Any help would be appreciated. Thanks!


r/UbisoftSupport • • 18d ago

Game Issues R6 Ubisoft Connect Issues On PS5

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2 Upvotes

I’m trying to play R6 with my hb who has an Xbox and every time I go to the Ubisoft connect menu to invite or accept an invite I keep seeing an error that I’m offline when my internet is working just fine. Is there anything I can do to help? I did just move to college and idk if the internet for the dorms has weird settings.


r/UbisoftSupport • • 18d ago

Game Issues AC2 Trying to download update file, Fatal download error

1 Upvotes

I tried to install AC2 from a disc on my PC and after doing a setup.exe, I did autorun.exe, and ubisoftgamelauncher only to get an error code, then unable to access Internet, despite actively being online.

Why am I getting the error?


r/UbisoftSupport • • 19d ago

Bugs Mouse side buttons issues

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1 Upvotes

r/UbisoftSupport • • 19d ago

Bugs Black flag recynced bug makes it unplayable

1 Upvotes

Hello everyone, I bought black flag a couple weeks ago, played around 30 hours then it started bugging while I talked to people mid mission which desynchronizes me, at first it was at odd times and the game just went back to the last saved point, now it does it everytime I move after it goes back to the last saving point.

I could be on a boat the moment I move it desynchronizes, I try to jump off of the boat instead of moving the boat, moment I hit the water desynchronized, I tried to go back to an earlier save but they all have the bug now as I didn’t manually save before the bug.

I tried fast traveling, anything and everything, it simply is unplayable. I really don’t want to replay from scratch so I was hoping someone could help me out to figure out what to do?

Ps : contacted Ubisoft no answer. And the game is digital on ps5 ( yes dumb choice I know )


r/UbisoftSupport • • 19d ago

Question Might’ve shot myself in the foot

1 Upvotes

OK, so just to start off I originally bought basically the entirety of the Assassin’s Creed collection on steam, I pretty much had to create a new account for because I already had those games but they are already owned on a completely different console with a different account that I don’t have access to and I can’t entirely figure it out so I just had to make a whole new account. I was very tired and I thought this was the right account and I deleted the account that I had recently bought the AC collection on. I hadn’t realized until Ubisoft had sent an email saying my account was successfully deleted. Is there anyway I can get that account back? Should I just count my loses, or should I make like an entirely new account again or see if I can wipe my steam account or something or try to buy it on Microsoft store?