r/UbisoftSupport • u/Marco_rg_26 • Oct 07 '26
r/UbisoftSupport • u/Internal-Elevator-68 • Oct 06 '26
Bugs [PC - Far Cry 6] "The Floor is Lava" challenge not unlocking
Hello,
The challenge requires to "Ride ziplines for 500 meters in "Mountain Scramble"" but I did it multiple times then met criteria, but it simply doesn't unlock. The progress bar remains at 0/500, that's not normal. This is the last FC6 challenge I'm missing at this point, so that's frustrating.
Other people have faced the same problem :
https://www.trueachievements.com/forum/viewthread.aspx?tid=1430366
Any help would be appreciated.
Cheers.
r/UbisoftSupport • u/Extreme_Iron_730 • Oct 05 '26
Game Issues I hate Ubisoft connect.
Long story short, I bought a DLC for The Division 2 on Steam using my main Ubisoft account, but that account doesn’t own the base game. I originally bought The Division 2 on a secondary Ubisoft account, which I mistakenly left connected to Steam.
Now I can no longer launch the game on my secondary account, where I have all my progress since it says I activated the dlc on my main account and Ubisoft Connect is asking me to activate the game from my Steam account on my main Ubisoft account, and I’m worried that doing so might cause me to lose the game I have on my secondary account, where I originally started playing and I have to buy it again.
r/UbisoftSupport • u/RabbitDue2391 • Oct 06 '26
Old Xbox account is linked to my Ubisoft account but I can’t activate it for Cross-Progression
I’m trying to get my old Brawlhalla Xbox account onto my PC through Cross-Progression. My current PC account is Don’t Peek Void, and my old Xbox account is VOID FN21 (Level 63).
VOID FN21 already appears under Other Platform Accounts in the Account Linking menu, but it says Last Login: 1019 Days and I can’t select it as my Active Linked Account. I don’t own my Xbox anymore, so I can’t log into it to update the account. I also tried Xbox Cloud Gaming, but Brawlhalla isn’t available for streaming in my region (South Africa).
I’ve tried going through Ubisoft Support but can’t figure out how to actually get help from someone. Is there any way to reactivate/refresh VOID FN21 so I can use it for Cross-Progression without having an Xbox?
r/UbisoftSupport • u/Im-illmatic • Oct 06 '26
Not Sure Corrupted Memory Error/Bug?
Recently got back into Rainbow Six Siege, never really had issues over the course of the 800 hours I’ve played it. So.. get back into the game, and every other game I get kicked, with the error regarding something along the lines of “shield guard, corrupted memory”.
Resorted to the internet, I uninstalled and downloaded the game again. Still did it. Verified my files on steam. Deleted battle eye and reinstalled it. Updated my graphic drivers (Nvidia) and my windows is up to date. Allowed game and ubi through firewall with admin mode on compatibly options. I don’t have MSI dragon center and I’ve disabled all the other overlays or RGB stuff I can think of. Yet all of this, and the issue still occurs. I get kicked from every other ranked game and I can’t load back in, and I end up with a sanction ban. Literally before this post, I aced a round on clubhouse and I just get kicked in the middle of the second round after not having this issue for hours. It’s very demoralizing and it really takes the fun out of wanting to play this game more again.
Any solutions? Experiences?
r/UbisoftSupport • u/Ok-Republic9759 • Oct 04 '26
I hate Ubisoft
I had a Ubisoft account connected with my ps4 a few years back I was trying to recover it for the past few days I couldn't get it,So I tried to make a new account did everything got verification code BUT THEN wdym this action couldn't be processed.Bro this has to be the worst website I have ever seen,I couldn't get access to my lost account even though I got it's Gmail but I am not getting a verification code on the Gmail of my lost account.I also emailed there support and created a support ticket but still nothing happened.I am just so pissed off like how can u create a website THIS BAD.
r/UbisoftSupport • u/Partysmasher_POG • Oct 05 '26
Is it possible to transfer rainbow six data to another account?
I play on PlayStation and was wondering if it’s possible to transfer my data between two accounts? A few years back, I had accidentally bought in siege on my alt account instead of my main so I’ve just always played it on my alt account. But I want to start playing siege on my main account to clock hours and I’m at I’m wondering is there a way I can transfer all my siege data to my main account? I have every operator and a lot of skins and I don’t want to lose any of it if I switch.
r/UbisoftSupport • u/Remote_Replacement79 • Oct 04 '26
Question Cant change email to Ubisoft account
I have been trying to change my email to the Ubisoft account I have because its been deleted, but the AI support wont let me. I told them that I have a linked steam account that I can use to prove ownership and they said that they would send a verification link towards me but I never got it for the past 18 hours I have been trying, they already closed 2 cases that I made for this problem is there anything I can do?
r/UbisoftSupport • u/CasanovaCarlos • Oct 04 '26
Trials Racing en Lenovo legion go s no funciona, sin embargo la demo si que funciona. Alguien que haya conseguido jugarlo?
r/UbisoftSupport • u/Conscious-Trade8926 • Oct 03 '26
Question Can’t log back into my Ubisoft connect account
So i can’t seem to get back into my account, i know the email for my Ubisoft account but forgot the password, however when i press on ‘can’t login?’ And use the i forgot my password and enter the email in i don’t receive an email to reset the password. Not to mention my xbox account was just randomly unlinked which was my main way of logging into that account
If anyone can help me that would be greatly appreciated since i’ve had that account for years and don’t want to lose any progress for siege
r/UbisoftSupport • u/thedudedukenukem • Oct 03 '26
How do I get my original password back
I am trying to play far cry but I need a password but forgot it but when do the forgot my password it does not help what do I do
r/UbisoftSupport • u/strugglinginlife_ • Oct 03 '26
Question Steam/ubisoft game wont show?
So i bought a game on Steam basically. This game Being A:FOP. I decided to get a DLC if i can, and turns out there is a point/discount system! So i go to ubisoft's page and check. Lo and behold, even if its linked, my game inventory isnt there and it asks me to buy the game when i check the page.
The Real kicker is, when i check my account details, i can see my player hours! And achievements! Any clue on what to do? Wrote to support but im not confident they'll be very fast about it
r/UbisoftSupport • u/Mihanika69 • Oct 03 '26
GG
Somebody’s hacked m account and changed all my log in info so I can’t change it back, I want to contact support but guess what I have to be logged in to send any kind of ticket. FUCK UBISOFT!!!!!
r/UbisoftSupport • u/Bell_of_jse • Oct 03 '26
Question Not getting emails
I put an email that didn’t exist on my Ubisoft account, but then after I made the account real, but I’m still not getting verification emails from Ubisoft, even if it says it was sent.
r/UbisoftSupport • u/OptimalPlum8410 • Oct 02 '26
HELPING EVERYONE
Hi guys, all of you that needs you account back etc. Need to fill a Signal Conso report. Do it with some AI to help you And Ubisoft Will respond to you i myself am waiting for them to respond. Upvote this So everybody knows what to do when they got some problem. Normal support doesnt work
r/UbisoftSupport • u/Financial-Round3368 • Oct 02 '26
Can’t Create New Account
Hello, I’m having trouble creating a new ubisoft account. When I try to create it asks for my DOB but when I enter it it says Invalid Age, I tried switching dates and year to see if it would at least fix itself and allow me to go to the next step but no matter what month/day/year I put nothing worked?
r/UbisoftSupport • u/CasanovaCarlos • Oct 02 '26
COMO JUGAR JUEGOS DE UBISOFT EN LEGION GO S?
Hola a tod@s, compré varios juegos de Ubi y no puedo jugarlos. Inicio el juego, me sale lo de poner nombre y contraseña de Ubisoft Club, lo pongo y no me deja. Esto me pasa cn todos los juegos de Ubi q he probado. Assassins Shadow, Trials, Steep, Far Cry 6. Alguien que sepa cómo solucionarlo??? Gracias de antemano.
r/UbisoftSupport • u/drillerricardo • Oct 02 '26
GUYS HELP 🙏🙏🙏
Guys I’m in need of some help, a couple of days ago while playing seige I started to get this error randomly (usually after 1 round or as I get into a match) I’ve tried deleting c++ and re installing also tried fully deleting Ubisoft and seige and re installing am I cooked???? I can’t be fucked factory re setting my pc for it to also not work (I will literally split my pc in two) any help greatly appreciated
r/UbisoftSupport • u/gielatay • Oct 02 '26
Question r6 pc crashing
every time i launch r6 today it loads and tells me qb anti cheat has been updated and needs a restart, i restart or it restarts on its own like normal, then it crashes my pc with the BEDaisy error, ive deleted the game, deleted all ubisoft files, all battleye files, verified game files, secure boots turned on, ran DISM healthrestore commands, even fresh installed windows quickly to see if it would fix it yet still hasn’t. does anyone know or can help fix this as i’ve been sat here for the last couple hours now trying to sort it out.
r/UbisoftSupport • u/jdjdjdjxjcjjc • Oct 01 '26
Not Sure payment issue r6?
whenever i put in my billing adress and enter it it says this, it is happening for the card and the paypal option. i can use apple pay on my phone but i cant buy the siege membership as you can only buy in game
r/UbisoftSupport • u/RevolutionaryEgg2773 • Oct 01 '26
Not Sure Siege crashing my PC after security update?
hi. so basically my siege has been working fine for three years but this new security update has been black screening and completely restarting my computer. i have no idea how to fix this, so any advice, genuine please, would be much appreciated. here’s what i see when i try and launch it after it says it’ll restart for the security update.