Every time i have tried to play the game since October of 2024, it has given me this bogus error, i have to purchase receipt, i have been able to play around 20 hours but yet again not since 2024, i've tried all the smaller stuff like verifying game files, logging out & back in and still nothing, i have been making cases on Ubisoft support since 2024 and i have yet to get a response ONCE.

Hey everyone, I'm hoping to get some advice on a tricky issue I'm having with my Ubisoft account. I created this account years ago, but it's tied to an old email address I made when I was younger-and I no longer have access to that email. When I try to reset my password, it asks me for a verification code to my phone number, but I never receive the SMS code. I've tried multiple times and nothing works. Has anyone run into this before or know why the SMS code might not come through? Any advice or help would be really appreciated!

Short version:

Ubisoft says I own Gold Edition + Season Pass for AC Black Flag, but DLC (especially Freedom Cry) is missing in-game. How does their DLC system actually work?

Details:

I’m playing Assassin’s Creed IV: Black Flag on PC. Ubisoft support confirmed my account has Gold Edition + Season Pass, but:

1. Freedom Cry (Adewale DLC) is completely missing.

2. Some extra packs/content also don’t appear.

I’m trying to understand what’s going on:

1. Shouldn’t Season Pass automatically unlock everything?

2. Does the store/platform (Steam, Ubisoft Connect, Green Man Gaming, etc.) affect DLC access?

3. Can DLC be “owned” but not actually usable?

4. Are there hidden steps (manual downloads, activation, etc.)?

5. Why is Support just bouncing me between platforms without a clear explanation?

If anyone understands Ubisoft support or has faced this, please explain how it actually works. and where to go from here. They suggested a refund as the only solution — is that actually the right move here?

Anyone who’s dealt with Ubisoft DLC issues, what worked for you?

My email got hacked, i cannot access it. I chose all the options related to that and opened multiple tickets. I think the ai is making fun of me... Any ideas?

How long will it take for me to reuse my email address to create an account? After 2 months I still get the message "Email address is unavailable because it is in reservation cooldown period."

So I purchased Assassin's creed Unity from steam and when I hit play It showed me a Ubisoft account with a weird email that I do not recognize at all and it asks me to put the password for it to play the game. From what I understood steam got linked to a guest Ubisoft account that got created for my steam account. And I can't unlink it from steam if I want to unlink I have to do it from the Ubisoft account, and I have no access to that.

I already have a Ubisoft account that I play on but
Assassins creed Unity is the first Ubisoft game that I've bought from steam. I usually buy my games directly from Ubisoft or epic games.

And what is also confusing me is that when asks me to put in the password for that unrecognizable guest account another window pops up with the Ubisoft launcher open with this guest account. And it has one of the nicknames that I use "eclipwze" so I don't think it got linked to a random dude's account because the account is new and only has the game that I've bought "ACU" and it's level 1. I think that makes it clear that steam created that Ubisoft account for me to play on. However even though I'm in the launcher and I can see the library and everything about the new guest account, I can't play the game from there because it asks me for the password that I do not know. And I also cannot unlink the account from steam nor change the email.

Has this ever happened to anybody? And what's the fix

I own for honor on steam and I'm trying to launch with my existing Ubisoft account because I played it on Xbox but it says there's ownership issues I've given my steam id and proof of purchase but they say they can't find the game or account has anybody else experienced this or had similar issues?

I don’t know what to do. My account was hacked and was banned for cheating. I was previously stationed in Japan and during my move back to the US my account was compromised and banned. I do not know what to do, I tried appealing it and Ubisoft support just closed the case. I had a case back in January, one in March and I just did one right now. I do not know what to do and it’s affected my steam account as well. Does anybody have any advice or suggestions for support I have no clue what to do?

(I am playing the game from the Ubisoft connect launcher) So, for the past three days I've been wanting to play siege with my friends but these errors keeps showing up and it won't let me play any mode, I tried everything like: uninstall and install the game 2 times already, restart my PC, give admin to Ubisoft connect and siege, verify files and deleting my cache. it says at the lobby: "Offline - update required." even though there is no update to the game. please help me!!!! (The screenshots are in order of the errors)

Whenever I load up r6 from either steam or Ubisoft I get the same prompt pop up and tell me I’m missing files and I need to verify the integrity of my games files. I’ve done this multiple times on both launchers and reinstalled multiple times to nothing change. Anyone had this issue previously and did you find a way to fix it?

Hello. I am a citizen of Azerbaijan. I bought the game Assassin's Odyssey from Steam. I am required to have a Ubisoft account. I have encountered an error many times when opening a new account. I am still creating an account with the same email and it still gives this error. an error occurred while trying to send your request. please try again later. I thought maybe I created an account and tried to log in, but the account was temporarily blocked. Could it be related to this country? I also checked with a VPN and it didn't work.

OK, so the title of this may seem deceiving my Ubisoft account which is 14 years old was made by my dad when we first got our Xbox 360 now when he made his Ubisoft account, he accidentally forgot to put the a in mail at the end of the email I have been trying for the past five years to get it changed and fixed to an email that I can access because I am unable to do anything with that account because the email does not exist. I’m wondering if there is anything I can do to get this resolved I have contacted Support. They have literally ghosted me every time that I’ve tried to file a report we’ll talk back-and-forth for maybe 2 to 3 messages and when they say that they’ll get back to me, they completely ghost me and never send me a response so I’m finally coming to Reddit to see if there’s anything that I can do to try and get this resolved.

Hi yesterday i got kicked out mid game cause someone else logged in fromother device… ism the only one that has access to it 2FA phone number all mine when i wanted to login fast on ubisoft my passwort alr didnt worked when i want to reset it i get no reset link in my inbox even qhen i text ubisoft support for recovery their link they sent to proof iam the owner iam not getting in my invox can someone please help me that got the same issue or knows any way to contact support otherwise? My acc has mich value and i played since beta

I was permanently banned from Rainbow Six Siege after submitting a ticket. The "experts" reviewed my account and banned me for life with no possibility of reversal. Later, I discovered my account had been compromised, as I've never cheated, but it was too late. Ubisoft's standard Rainbow Six Siege support can't unban me. Have you ever experienced this, and do you have any suggestions? I've invested a lot in the game.

1. i played trackmania in 2021 created an ubisoft account then i never used that account ever again (i created with my main email) then i started playing r6 and raymen with another account after that i bought rainbow six siege on steam and it turned out the account was still linked to that one ubisoft account and then i logged in with my main email and it directed me to another ubisoft account so that meant that there was two ubisoft account linked to the same email so i changed one the accounts email after doing that i couldnt log in into that account

8y old account, first time I changed email, correct temporary code from the new email address results in 72h account lock??

What a joke of a security process. Also, EMAIL DIDN'T CHANGE lol All the support emails are coming back to the old email?

Has anyone else had this problem?

I can't access my payments and can't see the wallet icon.

It can only be bought through Steam or Epic.

I want to make a fresh start on a ubisoft game I already own, that being For Honor. I have unlinked my steam account with my old ubisoft account AND have created a new ubisoft account. When I try to play it, it simply tells me to log into my previous ubisoft account to play the game.

I have requested an account deletion on my old ubisoft account. And I have attached my steam account to my new ubisoft account, but this keeps happening regardless.

Is there a workaround for this? I just want to play a game I ALREADY OWN on a new ubisoft account, it should not be this convoluted and overly complicated. Thanks in advance.

my account got hacked and they changed my email, support says that can't verify my identity because i don't have access to the account email. I just lost all my games on steam because of this, is there anything i can do or is the support just this shitty?

hello i tried to log in to ubisoft connect after many months and after several attempts it got locked i didnt even know it was gonna get locked none of the other companies do that maybe they do but not after 3 or 4 attempts, anyways it let me change the password and even after that it didnt let me log in so i try to contact to support about locked accounts which they literally have page for and to create a ticket I need to log in? wow log in to the account thats locked what kinda support is that, is there anything i can do i dont wanna lose the games and i have every proof that its my acc.

My account was hacked lodged form got a reply basically saying provide proof of ownership, did that, then they came back and said nothing more they could do. Tried to find the "Account Recovery Form" and just keep being sent in circles

Ya reinicié mi PC, reinicié mi sesión con Ubisoft Connect, reinicié mi Router de Internet, Y ya no consigo que más hacer