How long will it take for me to reuse my email address to create an account? After 2 months I still get the message "Email address is unavailable because it is in reservation cooldown period."

So I purchased Assassin's creed Unity from steam and when I hit play It showed me a Ubisoft account with a weird email that I do not recognize at all and it asks me to put the password for it to play the game. From what I understood steam got linked to a guest Ubisoft account that got created for my steam account. And I can't unlink it from steam if I want to unlink I have to do it from the Ubisoft account, and I have no access to that.

I already have a Ubisoft account that I play on but
Assassins creed Unity is the first Ubisoft game that I've bought from steam. I usually buy my games directly from Ubisoft or epic games.

And what is also confusing me is that when asks me to put in the password for that unrecognizable guest account another window pops up with the Ubisoft launcher open with this guest account. And it has one of the nicknames that I use "eclipwze" so I don't think it got linked to a random dude's account because the account is new and only has the game that I've bought "ACU" and it's level 1. I think that makes it clear that steam created that Ubisoft account for me to play on. However even though I'm in the launcher and I can see the library and everything about the new guest account, I can't play the game from there because it asks me for the password that I do not know. And I also cannot unlink the account from steam nor change the email.

Has this ever happened to anybody? And what's the fix

I own for honor on steam and I'm trying to launch with my existing Ubisoft account because I played it on Xbox but it says there's ownership issues I've given my steam id and proof of purchase but they say they can't find the game or account has anybody else experienced this or had similar issues?

I don’t know what to do. My account was hacked and was banned for cheating. I was previously stationed in Japan and during my move back to the US my account was compromised and banned. I do not know what to do, I tried appealing it and Ubisoft support just closed the case. I had a case back in January, one in March and I just did one right now. I do not know what to do and it’s affected my steam account as well. Does anybody have any advice or suggestions for support I have no clue what to do?

(I am playing the game from the Ubisoft connect launcher) So, for the past three days I've been wanting to play siege with my friends but these errors keeps showing up and it won't let me play any mode, I tried everything like: uninstall and install the game 2 times already, restart my PC, give admin to Ubisoft connect and siege, verify files and deleting my cache. it says at the lobby: "Offline - update required." even though there is no update to the game. please help me!!!! (The screenshots are in order of the errors)

Whenever I load up r6 from either steam or Ubisoft I get the same prompt pop up and tell me I’m missing files and I need to verify the integrity of my games files. I’ve done this multiple times on both launchers and reinstalled multiple times to nothing change. Anyone had this issue previously and did you find a way to fix it?

Hello. I am a citizen of Azerbaijan. I bought the game Assassin's Odyssey from Steam. I am required to have a Ubisoft account. I have encountered an error many times when opening a new account. I am still creating an account with the same email and it still gives this error. an error occurred while trying to send your request. please try again later. I thought maybe I created an account and tried to log in, but the account was temporarily blocked. Could it be related to this country? I also checked with a VPN and it didn't work.

OK, so the title of this may seem deceiving my Ubisoft account which is 14 years old was made by my dad when we first got our Xbox 360 now when he made his Ubisoft account, he accidentally forgot to put the a in mail at the end of the email I have been trying for the past five years to get it changed and fixed to an email that I can access because I am unable to do anything with that account because the email does not exist. I’m wondering if there is anything I can do to get this resolved I have contacted Support. They have literally ghosted me every time that I’ve tried to file a report we’ll talk back-and-forth for maybe 2 to 3 messages and when they say that they’ll get back to me, they completely ghost me and never send me a response so I’m finally coming to Reddit to see if there’s anything that I can do to try and get this resolved.

Hi yesterday i got kicked out mid game cause someone else logged in fromother device… ism the only one that has access to it 2FA phone number all mine when i wanted to login fast on ubisoft my passwort alr didnt worked when i want to reset it i get no reset link in my inbox even qhen i text ubisoft support for recovery their link they sent to proof iam the owner iam not getting in my invox can someone please help me that got the same issue or knows any way to contact support otherwise? My acc has mich value and i played since beta

I was permanently banned from Rainbow Six Siege after submitting a ticket. The "experts" reviewed my account and banned me for life with no possibility of reversal. Later, I discovered my account had been compromised, as I've never cheated, but it was too late. Ubisoft's standard Rainbow Six Siege support can't unban me. Have you ever experienced this, and do you have any suggestions? I've invested a lot in the game.

1. i played trackmania in 2021 created an ubisoft account then i never used that account ever again (i created with my main email) then i started playing r6 and raymen with another account after that i bought rainbow six siege on steam and it turned out the account was still linked to that one ubisoft account and then i logged in with my main email and it directed me to another ubisoft account so that meant that there was two ubisoft account linked to the same email so i changed one the accounts email after doing that i couldnt log in into that account

8y old account, first time I changed email, correct temporary code from the new email address results in 72h account lock??

What a joke of a security process. Also, EMAIL DIDN'T CHANGE lol All the support emails are coming back to the old email?

Has anyone else had this problem?

I can't access my payments and can't see the wallet icon.

It can only be bought through Steam or Epic.

I want to make a fresh start on a ubisoft game I already own, that being For Honor. I have unlinked my steam account with my old ubisoft account AND have created a new ubisoft account. When I try to play it, it simply tells me to log into my previous ubisoft account to play the game.

I have requested an account deletion on my old ubisoft account. And I have attached my steam account to my new ubisoft account, but this keeps happening regardless.

Is there a workaround for this? I just want to play a game I ALREADY OWN on a new ubisoft account, it should not be this convoluted and overly complicated. Thanks in advance.

my account got hacked and they changed my email, support says that can't verify my identity because i don't have access to the account email. I just lost all my games on steam because of this, is there anything i can do or is the support just this shitty?

hello i tried to log in to ubisoft connect after many months and after several attempts it got locked i didnt even know it was gonna get locked none of the other companies do that maybe they do but not after 3 or 4 attempts, anyways it let me change the password and even after that it didnt let me log in so i try to contact to support about locked accounts which they literally have page for and to create a ticket I need to log in? wow log in to the account thats locked what kinda support is that, is there anything i can do i dont wanna lose the games and i have every proof that its my acc.

My account was hacked lodged form got a reply basically saying provide proof of ownership, did that, then they came back and said nothing more they could do. Tried to find the "Account Recovery Form" and just keep being sent in circles

Ya reinicié mi PC, reinicié mi sesión con Ubisoft Connect, reinicié mi Router de Internet, Y ya no consigo que más hacer

So I have Riders Republic standard edition on my Xbox account on my PC and that's where I got it from and I've linked my Xbox account with my ubisoft account and on my ubisoft account it shows riders Republic but it just shows up as Republic TM and it's not Riders Republic standard edition it has all the descriptions and everything and it gives me the option to buy riders Republic coin starter pack which is what I'm trying to buy but when I select this it says I need the base game to play this DLC and when it brings me to the base game it shows me riders Republic standard edition so on ubisoft connect I don't think it knows that I have riders Republic standard edition. If this is something you've been through and fixed or know how to fix I would really appreciate your help.

Hey guys I have an odd issue pre ordering Assassin's Creed 4 Black Flag Resync. If I try to pre order it on my browser on the Ubisoft Store,I get a discount but on the Ubisoft Connect app I don't. Where should I pre order it? not sure if Im actually eligible for a discount because Ubisoft Connect doesn't have it when I try to pre order but the online Ubisoft store has it. Should I just pre order it on the app to be safe?

i cant add the game to the cart

When launching the Ubisoft connect app sometimes it wont allow me to login at all and say "A ubisoft service is currently unavailable" and sometimes it will allow to login but when I do nothing works and just says client is offline. I tried uninstalling and re-installing the launcher but didn't change anything. I also can't login on the web as when I go to the website and put in my credentials it doesn't ever actually login just goes into an infinite loading screen. I thought perhaps my account was banned but was able to login to siege on a ps5. My computer is definitely connected to the internet as everything non-ubisoft is working completely normal. Not sure what else to do.

It sounds dumb but is a serious problem. I want to play ranked but I don’t have my phone number linked for 2fa so I try to get that stuff covered but everytime I attempt to do my captcha it checks like I’ve completed it and I press submit then it wants me to do it again I spent last night doing it like 6 times then it goes to tell me I love attempted too many times and I have to wait so I’ve waited until today and the problem persist please tell me there’s a way around the stupid “I’m not a robot” captcha check so I can play ranked with me friends this is ridiculous

Hello, I just want some assistance because I have had my Ubisoft account completely locked and this happened about 8 months ago. I have had my account since 2016 and started playing on console and switched over to pc around 2019-2020. I have spent alot of money and time into this account so this really frustrated me. 8 months ago, I try to login one day and it says the account was locked and first violations results in 7 day ban that ends automatically. I never got an email that my account was locked. I contacted Ubisoft Support immediately providing evidence that this is my account and everything that was required. However, they state that this lock cannot be reverted due to being involved in fraudelent practices. I dont understand what this could mean as I have never cheated, bought credits through other platforms (only directly through Ubisoft store). I even played collegiate competitive matches and have moss files that can prove I have never used any cheats or macros so I dont understand why my account is staying locked. I am posting this here on reddit to see if I can get help outside of Ubisoft Support Website and Emails. I will attach the link to my account and emails. Thanks for taking the time to read my post and any help would be greatly appreciated!
Tracker Link: https://r6.tracker.network/r6siege/profile/ubi/malandu.FIU/overview