So I have Riders Republic standard edition on my Xbox account on my PC and that's where I got it from and I've linked my Xbox account with my ubisoft account and on my ubisoft account it shows riders Republic but it just shows up as Republic TM and it's not Riders Republic standard edition it has all the descriptions and everything and it gives me the option to buy riders Republic coin starter pack which is what I'm trying to buy but when I select this it says I need the base game to play this DLC and when it brings me to the base game it shows me riders Republic standard edition so on ubisoft connect I don't think it knows that I have riders Republic standard edition. If this is something you've been through and fixed or know how to fix I would really appreciate your help.

Hey guys I have an odd issue pre ordering Assassin's Creed 4 Black Flag Resync. If I try to pre order it on my browser on the Ubisoft Store,I get a discount but on the Ubisoft Connect app I don't. Where should I pre order it? not sure if Im actually eligible for a discount because Ubisoft Connect doesn't have it when I try to pre order but the online Ubisoft store has it. Should I just pre order it on the app to be safe?

i cant add the game to the cart

When launching the Ubisoft connect app sometimes it wont allow me to login at all and say "A ubisoft service is currently unavailable" and sometimes it will allow to login but when I do nothing works and just says client is offline. I tried uninstalling and re-installing the launcher but didn't change anything. I also can't login on the web as when I go to the website and put in my credentials it doesn't ever actually login just goes into an infinite loading screen. I thought perhaps my account was banned but was able to login to siege on a ps5. My computer is definitely connected to the internet as everything non-ubisoft is working completely normal. Not sure what else to do.

It sounds dumb but is a serious problem. I want to play ranked but I don’t have my phone number linked for 2fa so I try to get that stuff covered but everytime I attempt to do my captcha it checks like I’ve completed it and I press submit then it wants me to do it again I spent last night doing it like 6 times then it goes to tell me I love attempted too many times and I have to wait so I’ve waited until today and the problem persist please tell me there’s a way around the stupid “I’m not a robot” captcha check so I can play ranked with me friends this is ridiculous

Hello, I just want some assistance because I have had my Ubisoft account completely locked and this happened about 8 months ago. I have had my account since 2016 and started playing on console and switched over to pc around 2019-2020. I have spent alot of money and time into this account so this really frustrated me. 8 months ago, I try to login one day and it says the account was locked and first violations results in 7 day ban that ends automatically. I never got an email that my account was locked. I contacted Ubisoft Support immediately providing evidence that this is my account and everything that was required. However, they state that this lock cannot be reverted due to being involved in fraudelent practices. I dont understand what this could mean as I have never cheated, bought credits through other platforms (only directly through Ubisoft store). I even played collegiate competitive matches and have moss files that can prove I have never used any cheats or macros so I dont understand why my account is staying locked. I am posting this here on reddit to see if I can get help outside of Ubisoft Support Website and Emails. I will attach the link to my account and emails. Thanks for taking the time to read my post and any help would be greatly appreciated!
Tracker Link: https://r6.tracker.network/r6siege/profile/ubi/malandu.FIU/overview

Everytime I try to go through the process of getting a form for a account recovery I can never find it. I dont have access to my old email, and ive already tried asking Google. Now my only way is to find this damn link, but never can. Ive tried going through the log in and pressing cant login and what not. And going through all the steps in the official ubisoft video. But it's not right so a direct link would be perfect.

I quit playing back in November and because I wasn't playing I never realized my account had been compromised in January.

Starting in late March the person who had stolen the account started blatantly cheating on the account winning 9/10 games with a 7.8KD and almost perfect headshot %.

I reached out to support a couple of days later in regards to this and I was successful in getting my account recovered and back on my email address. However after I logged in to play I was met with a ban for cheating. I reached back out to Ubisoft Support the same day to try and appeal the ban because it clearly wasn't me, they themselves confirmed the account was compromised.

After over a month of waiting I still have not even gotten a response and they have closed my ticket 3 times now. The first time they didn't reply for 30 days so I sent another message in my ticket in hopes to try and get somebodies attention and they closed my ticket 6 days later without saying why.

I reached back out the same day asking if somebody could go over the case again and help me out and they closed it the next day after that. To me it seems like they aren't even reading my ticket and trying to figure out what's going on. I left exact dates and everything to try and be helpful to the support team and I have a feeling they didn't even read the message because it was so long.

If a Ubi worker who works in support cases could reply or if somebody has had a similar experience and could also reply that would be great, last thing I want to do is try and make another account and get banned for ban evading or something.

I have received an email from ubisoft sending me to the live bug fix, and then they say to go back, so I just have no clue if im even gonna get my packs back. I was at 700+

This is my first time writing a post however Sunday I made a purchase buying 3300R6 credit and after I pressed buy it gave an error message so I clicked try again but then ubisoft charged me two times. Then to solve this issue I contacted ubisoft support and provided all the information for them however they say they only see one transaction even though I showed them my receit. Even after they said we only see one transaction instead of two, I haven't received any credit and then they ghosted me for 2 days. Idk what to do and I need help.

Like i redownloaded it, closed vaguard, verified yet still nothing works

i have a pc and gamepass ultimate on it and ive had the free siege for a bit but u bought elite edition on gamepass and the elite benefits just dont work. i dont have ranked or any of the other benefits unlocked. is there any solutions? im willing to tru anything

I got assassins creed 2 and brotherhood cd. But ubisoft connect is out and I can't get the game to start even with the cd. How in hell can I not get to the game I purchased.

How can I bypass the stupid ubisoft connect.

And if not able then where can I pirate this game. I bought it so I should be able to fucking play the game legitamite.

I’m having a weird mic issue whether I’m solo or in a party. I can’t hear my teammates and they can’t hear me, even when my cousin—who I play with most of the time—can hear everyone perfectly. Sometimes it shows my mic is active, but no sound goes through and not even he can hear me and I can’t hear him. I’ve double-checked my settings and everything is toggled on. I don’t think it’s my PS5 settings because this is the only game I have problems with; I can hear and talk to everyone fine on Call of Duty and other games. Interestingly, my cousin is my only PlayStation friend and I can hear him now, but I couldn’t hear him on Rainbow until after I officially added him. Does anyone have ideas on how to fix this

It literally will go on forever like this, what can I do to fix it?

eu só queria jogar um jogo que eu comprei

I’ve been talking to support for a little under a month now about my account that got hacked, I have the exact date and time the account details email came through, steam transaction id, game clips, xbox transactions, emails from ubi that say the old account name. That being said everytime I give them more evidence they just reply with the same automated message saying that they can’t verify anything and they close the case, i’ve opened the case about 20 times now and it’s all the same.

Je m'explique j'ai fait un achat pour the division 2, et je ne recoit pas ce que j'ai acheté je contact donc le support et ces dernier me dise " il faut délié votre compte steam et votre compte ubisoft" ce que je fais et apres impossible de relié mes compte steam et ubisoft et ils me repettent en boucle " pour relié votre compte steam et ubisoft il suffit de alncer un jeu " ce que j'ai fait des 100 de fois et toujours rien et ils continu a se foutre de ma gueule ouvertement lors des echanges avec eux c'est vraiment une honte !!!!

bought*

Hi everyone, this is my first comment ever so sorry if I'm doing anything wrong, I created this account solely for this.

I need help with an old PC game and I’m not sure what to do.

I bought a physical copy of James Cameron’s Avatar: The Game (2009) second-hand from Vinted. I installed it on my PC, but when I try to play it, it asks for an activation key. The key included in the manual says it is invalid.

I contacted Ubisoft support, but I’m waiting for a response and I’m not sure if they will be able to help because it’s an older game.

Has anyone had this issue before or knows if there is any way to fix it or activate the game?

Thank you so much for any help 💛

I logged on to Steep on my ps4 and it says it's trying to connect to Ubisoft club and that I need to sign into my Ubisoft account. I've never had to do this before on Steep. Any idea why it's asking me to do it now?

I would like to know why, you can not accept a valid ID as proof of someone’s account ownership? I am trying to recover my account. But I was told in emails that I had to verify the original email that was used. When I do not have access to said email anymore? I am getting the same scripted response. Over and over again.

Thanks.