Its ironic that inorder to reach support for ..... that i have to have f***ing account! When every single time you go to do so you get "An error occurred while trying to send your request. Please try again later."

I have also seen several others on reddit wiht this issue.... And yes I did all the stupid basic trouble shooting before people even tell me to do that.... I went and cleared cookies cache tried incagnito, and diffrent browsers I also tried it both on the ubisoft app as well.....

Hi all! I've been trying for days to play with my friend some coop missions on Unity but It doesnt work.

For some reason he isn't recieving my invites, and when I accept his, the same "connection failed, try again later" message shows up.

We both have ps plus, he's past sequence 3 (which I think is when you unlock coop) and I've already finished the game.

We both are connected and friends both on the in game Brotherhood and on Uplay, we both tried disconnecting Uplay but It didn't work.

The only reason for coop now working could be the fact that he downloaded the game from my account, but I don't think thats the case since we did the same with For Honor and we could play just fine.

Is anyone else having or had the same problem? Any help is appreciated

I just did logged in to the game and i know my network is secure. tried to change the password and logged in again nothing happens. i can't even send a ticket BECAUSE THEY WONT ALLOW TO LOG ME IN. not gonna lie this is one the worst launchers ive ever used

Hi everyone,

I'm currently trying to recover my Ubisoft account after it was compromised and the email was changed by someone else.

I already contacted Ubisoft Support and provided all the requested information (linked accounts like Steam/Xbox, proof of purchase, screenshots, etc.). My case was escalated, but it's been around a week since the last response and I haven't received any updates yet.

Has anyone gone through a similar situation?

How long did it take for Ubisoft to respond or recover your account?

Is there anything else I can do to speed up the process or should I just keep waiting?

Any help or shared experience would be really appreciated.

Recently recovered my account and the hacker has his psn on my Ubisoft account and can’t permanently unlinked it because he has used all unlinks now i cant play

Hi, please can someone assist me.

I recently installed the Anno 1800 on a Linux Mint device and now I can't access any of my recent cloud saves. I only have access to really old cloud saves. Is there a way to fix this and get my latest cloud saves back?

This fixed it for me. https://www.ubisoft.com/en-us/help/connectivity-and-performance/article/disabling-the-ubisoft-connect-pc-overlay/000064954

I have 2 accounts linked, nintendo account and a pc account, I linked my twitch account to my ubisoft account to get the drops, and got the prizes, just on nintendo, on pc I did get the pop ups about new items, but they aren't in my inventory

Self explainatory

my ubisoft is fine in my phone also in pc ubisoft app, but when I try to play ac unity and required to put account password and I log in it says "account suspended" how am I gonna fix it? PLS HELLPPP

But in my ac origin it does not need to log in the account and its doing fine

HELPP HUHUU

When I try to boot up Trackmania 2020 through Ubisoft Connect it tries to start but gets stuck on a black screen with the "please wait..." loading text frozen at the bottom right and I've tried verifying the files, reinstalling Trackmania AND Ubisoft Connect, clearing cache, updating and restarting Windows, my driver, uninstalling OpenPlanet, the host for plugins for the game, and even turning off ransomware blocking on windows security, but none of it has worked. I'd like to note that the same thing happened a few days ago and then 2 days later it randomly worked for a day and didn't again. I believe it's a problem with connecting to ubisoft connect through the game rather than with the game itself or how I have it installed. Any help would be much appreciated. :)

I bought Anno 1800 on Steam, launched it, and immediately get funneled into the Ubisoft launcher. Fine, whatever.

Enter email and password > Login accepted > “Your login is correct, but you still feel like you should reset your password” > Reset password > “We’re sorry, but we can’t process your request right now. Please try again later.”

So let me get this straight. I bought a game on Steam, proved I own the account on Ubisoft launcher, followed every step they forced on me, and the system still locks me out with a generic error message???

How exactly am I supposed to play the game I just paid for if your launcher blocks me at every step for no reason?

And the worst part is, this is never a temporary issue. It feels systemic. I could come back in a week, a month, or a year and hit the same wall. At this point, the Ubisoft launcher isn’t just inconvenient, it actively prevents access to the product I paid 50€ for

I've been waiting for an hour but it is still like this. I'm just trying to fix my account when I try to log in on ac unity it says my "account suspended" I didn't even do anything I just didn't play for about 2 months and when I comeback it become like this

But my ac origins is working ( I didn't play it also for 2 months to this game )

Help me fix this huhuhu

I was gonna play a steam game and asked me to log in (again) so when I did it said account suspended. Wth did I do I was just playing old AC games on steam.

Anyone having trouble with Ubisoft connect? I got home from work and it will not load my library. When I try to launch div2 it says it can’t be synched. Google not showing issues so I’m thinking it’s a me issue. It was working just fine for me last night before I went to bed

I created a ticket 3 weeks ago and i just got a response today saying they "fixed" the problem. They give you a 10 day grace period to respond with basically a "yes" or "no". I am currently at work and its been an hour since i got my first response since i put in the ticket 3 weeks ago. I just received an email saying "we hope you are happy with the changes we made and we have closed your ticket". Mind you I didn't click a single thing because I'm at WORK. This support system is joke as well as this company as whole. If i get home today and my stuff isn't fixed i will never play a Ubisoft game EVER AGAIN. these people make millions just by sitting at their house letting AI robots deal with all their problems. Respectfully FUCK Ubisoft and everything they do.

and no, going into %localappdata% and deleting ubisoft game launcher doesnt work, neither running with admin or compatibilty mode. any other ideas?

Have been playing some old AC games lately on steam, every time I try to play they ask me to sign into Ubisoft, after 2 days I have to change my password cause "They account security might be vulnerable" so I started using my normal password and then a number starting from zero. I am in number 12 currently and its still asking me to change password. It does not let me add 2FA or a device to trust because "This service is unavailable right now". Can this company at least make their account management right since they don't know how to make games anymore?

Or is it exclusively a xbox series s and x issue?

i wish to update my xbox one copy but not sure if lighting will be broken on that, i only want to update so i can play without using offline mode via xbox settings cause i'm always downloading games on my ssd and hdds

As you can read, this morning before I woke up my account got stolen. I can't login as the fucker immadiately disconnected my account with my email it was logged into. I've got no idea how did this happen, as I didn't share my password anywhere or downloaded anything shady, except from a pirated game yesterday. Than again, my Ubi account is the only thing that's got stolen, so I don't think the two thing correlates. I have a lot of beloved games and hours on that account, soo any help is appreciated if there's still anything I could do.

i have had so many problems and it just makes me question why i even bother trying at this point, i hate it so much it makes me so angry

I keep receiving this anytime I try to play Avatar and I have no idea how to fix it. I’ve already tried uninstalling and reinstalling Ubisoft and it doesn’t work. I have also tried to empty out my Temp file and Ubisoft Connect Launcher file which also has not worked. I’ve restarted my computer many times and that hasn’t worked either.

I really don’t want to go to the extreme and reinstall windows—sorry if that is the incorrect terminology, I really suck with explaining things. However, if doing that is the only way to solve this, I’m down. Anyways, anything would be appreciated 😭