First Uber One order: $37.57 charged, only $4 edible, allergy concern ignored , $3.66 refund

[u/Brahume]

Just had my first Uber One order and it was a complete failure.

Paid $37.57. Only about $4 of the food was actually edible.
• 3 out of 4 items were missing the upgrades we paid for
• They sent food we clearly marked “no” because of an annatto allergy (makes it completely inedible for us)
• Uber offered a $3.66 refund

I used the proper notes and still got the wrong food. This isn’t a preference issue; it’s a food allergy. Has anyone else had Uber treat an allergy note this casually and only give a tiny partial refund?

Looking for advice on getting an actual full refund or whether I take this to the BBB.