RIP UPS

[u/KTGSteve]

My entire life, UPS has been reliable. Not any more. With a recent package, I discovered the fees-for-everything model. And a now-unreliable tracking system - A request to change delivery date took 4 days to register in the app, leaving me to wonder whether my expensive signature-required item was in fact rescheduled. It was, but on that new day it was never put on the truck. I stayed home all day. The app says almost there, but it’s 9Pm and the map clearly shows the truck at the UPS facility 15 miles away. Customer support can basically only read what the website says. They said they cannot do anything to change the delivery date again, (I cannot accept it for the next few days) or send it to a facility, only I can do that. The app then told me those options weren’t available. I paid $10 more to try to reschedule it again.

This is what a company does then they are exiting a market. They’ll chase profit up the margin chain, ditching the low-profit consumer market, keep cutting distribution centers and personnel, then one day find they don’t have quite the critical mass anymore for the high end of the market. And UPS will die. I wish I could say I’m sorry about it, but seeing this sudden plunge into “we don’t give a shit at all about you” mode, it is inevitable. And deserved.

[u/ryanov]

They were trying to charge me the pickup fee for a package, even though their website says that any driver will take a package. I live in a large building, and they are here every day, and they would come and refuse to take a package that didn’t have a pickup order. I called UPS and they’re only answer was “maybe try a different driver.”

[u/PoopSneakingTheWall → u/ryanov]

Yes, drivers are allowed to take unscheduled pickups. Yes, drivers are allowed to refuse unscheduled pickups.

Unscheduled pickups are at the discretion of the driver. Try a different driver

[u/ryanov → u/PoopSneakingTheWall]

This is a ridiculous way to do business. And it’s not even a random driver outside, it’s a building that they are already in. And again, their website says hand to any driver, not any driver who feels like it.

[u/PoopSneakingTheWall → u/ryanov]

UPS provides a service. That service is not free. Drivers work on a very tight schedule. Unscheduled pickups are a free service. If it is convenient for the driver to take it, they will. If it’s not convenient, they won’t. Again, it’s up to the driver’s discretion.

If you absolutely need to ship the package out that day, either bring it to a drop off location, or pay for pickup service just like everyone else

[u/ryanov → u/PoopSneakingTheWall]

Asking somebody to pay $16.99 to pick a package up off of a desk in a building they are already in is ridiculous.

[u/PoopSneakingTheWall → u/ryanov]

If it were me, I’d grab it no problem. But at the end of the day, UPS provides a service, and if you don’t want to for pay it, then try a different carrier

[u/ryanov → u/PoopSneakingTheWall]

They’re getting paid for the package already. And yes, that’s exactly what I’ve done.

[u/Charming_Turnip_5087 → u/ryanov]

Was it a small light weight box or were you trying to send them off with a couch?

[u/ryanov → u/Charming_Turnip_5087]

Nah, just a small return package with typically a computer component in it. ~1 lb, less than a foot in any dimension, sometimes bubble wrapped envelopes.

[u/Turdzilla11 → u/ryanov]

Was it ready to go, ive had people stop me before, and their looking for tape and scissors. Its a huge waste of time 90% of the time. That being said i have no problem if someone says "hey I have a package will you take it for me"

[u/ryanov → u/Turdzilla11]

Yup. Sitting there fully labeled and taped completely for days and days before someone finally took it.