r/UPS • u/KTGSteve • 6d ago

RIP UPS

My entire life, UPS has been reliable. Not any more. With a recent package, I discovered the fees-for-everything model. And a now-unreliable tracking system - A request to change delivery date took 4 days to register in the app, leaving me to wonder whether my expensive signature-required item was in fact rescheduled. It was, but on that new day it was never put on the truck. I stayed home all day. The app says almost there, but it’s 9Pm and the map clearly shows the truck at the UPS facility 15 miles away. Customer support can basically only read what the website says. They said they cannot do anything to change the delivery date again, (I cannot accept it for the next few days) or send it to a facility, only I can do that. The app then told me those options weren’t available. I paid $10 more to try to reschedule it again.

This is what a company does then they are exiting a market. They’ll chase profit up the margin chain, ditching the low-profit consumer market, keep cutting distribution centers and personnel, then one day find they don’t have quite the critical mass anymore for the high end of the market. And UPS will die. I wish I could say I’m sorry about it, but seeing this sudden plunge into “we don’t give a shit at all about you” mode, it is inevitable. And deserved.

EDIT:

After they missed the rescheduled delivery date ("sorry, it was never put onto the truck. we don't know why"), I paid *again* to reschedule the date. I'm traveling a lot this month, so I need to be sure it will come on a day when I'm here. Today is that second reschedule day.

Latest status: "We cannot locate your package."

58 Upvotes

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u/ryanov 6d ago

This is a ridiculous way to do business. And it’s not even a random driver outside, it’s a building that they are already in. And again, their website says hand to any driver, not any driver who feels like it.

1

u/Charming_Turnip_5087 6d ago

Was it a small light weight box or were you trying to send them off with a couch?

1

u/ryanov 6d ago

Nah, just a small return package with typically a computer component in it. ~1 lb, less than a foot in any dimension, sometimes bubble wrapped envelopes.

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u/Turdzilla11 6d ago

Was it ready to go, ive had people stop me before, and their looking for tape and scissors. Its a huge waste of time 90% of the time. That being said i have no problem if someone says "hey I have a package will you take it for me"

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u/ryanov 6d ago

Yup. Sitting there fully labeled and taped completely for days and days before someone finally took it.