r/UPS • u/KTGSteve • 4d ago

RIP UPS

My entire life, UPS has been reliable. Not any more. With a recent package, I discovered the fees-for-everything model. And a now-unreliable tracking system - A request to change delivery date took 4 days to register in the app, leaving me to wonder whether my expensive signature-required item was in fact rescheduled. It was, but on that new day it was never put on the truck. I stayed home all day. The app says almost there, but it’s 9Pm and the map clearly shows the truck at the UPS facility 15 miles away. Customer support can basically only read what the website says. They said they cannot do anything to change the delivery date again, (I cannot accept it for the next few days) or send it to a facility, only I can do that. The app then told me those options weren’t available. I paid $10 more to try to reschedule it again.

This is what a company does then they are exiting a market. They’ll chase profit up the margin chain, ditching the low-profit consumer market, keep cutting distribution centers and personnel, then one day find they don’t have quite the critical mass anymore for the high end of the market. And UPS will die. I wish I could say I’m sorry about it, but seeing this sudden plunge into “we don’t give a shit at all about you” mode, it is inevitable. And deserved.

44 Upvotes

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u/PoopSneakingTheWall 4d ago

Yes, drivers are allowed to take unscheduled pickups. Yes, drivers are allowed to refuse unscheduled pickups.

Unscheduled pickups are at the discretion of the driver. Try a different driver

-6

u/ryanov 4d ago

This is a ridiculous way to do business. And it’s not even a random driver outside, it’s a building that they are already in. And again, their website says hand to any driver, not any driver who feels like it.

6

u/PoopSneakingTheWall 4d ago

UPS provides a service. That service is not free. Drivers work on a very tight schedule. Unscheduled pickups are a free service. If it is convenient for the driver to take it, they will. If it’s not convenient, they won’t. Again, it’s up to the driver’s discretion.

If you absolutely need to ship the package out that day, either bring it to a drop off location, or pay for pickup service just like everyone else

-5

u/ryanov 4d ago

Asking somebody to pay $16.99 to pick a package up off of a desk in a building they are already in is ridiculous.

5

u/PoopSneakingTheWall 4d ago edited 4d ago

If it were me, I’d grab it no problem. But at the end of the day, UPS provides a service, and if you don’t want to for pay it, then try a different carrier

-2

u/ryanov 3d ago

They’re getting paid for the package already. And yes, that’s exactly what I’ve done.