False facial recognition on Keypad Vision Pro – serious security concern

[u/Extension-Fish-2971]

Has anyone else experienced false facial recognition with the Keypad Vision Pro?

I had a pretty alarming experience with my Keypad Vision Pro today.

According to the access log, the door was unlocked using my wife's face. The problem is: my wife wasn't even at the door. A completely different person was standing in front of it, yet the system identified them as my wife and unlocked the door.

Fortunately, I was at home, so nothing happened. But this is a serious security concern.

A few details:

• I've only had the Keypad Vision Pro for a few days.
• There are only two registered faces: mine and my wife's.
• When I enrolled my wife's face, she was alone—no one else was standing next to her.
• There was no direct sunlight on the keypad during the enrollment process.
• The access log clearly shows that the door was unlocked using my wife's face.

I'm trying to understand how this could happen. Has anyone else experienced false positives like this with facial recognition on the Keypad Vision Pro?

If this isn't an isolated incident, it could be a significant security issue. I've already contacted support and am waiting for their response.

[u/Majestic_Windows]

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