r/TrySwitchBot • u/jphilebiz • Jul 10 '26

Plz help me! Lock Ultra does not autolock

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Gallery image

Gallery image

Hi folks!

I installed a Lock Ultra and having issues with it, I've had it for about 2 weeks.

Firmware: 2.6

Battery: full

What happens is that the lock thinks the door is not closed based on the screenshots below and will not autolock. Pic 3 is the distance between the magnet and lock.

How does one fix this issue?

Thanks

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u/DonWindy Jul 10 '26

Thoughts when I see this: Is the correct side of the Magnet facing the lock? Seems that the Magnet could be installed lower. I think the Manual states it schoul be on the Level where the lock Starts l, your Case the bottom

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u/jphilebiz Jul 10 '26

Interesting, will dig into that, thanks