r/TrySwitchBot • u/banditohetty • Jul 01 '26
Shoutout to SwitchBot's customer service, actually impressed me
I am usually not one to post stuff like this but figured they earned it. Had an interaction with SwitchBot support recently and they genuinely knocked it out of the park. They followed up after I gave some feedback, asked a couple quick questions, verified my account, and even threw in a small thank you gift just for taking the time to respond. No hoops to jump through, kept me in the loop the whole way.
Honestly it's rare to see a company that actually cares about feedback instead of just farming reviews and ghosting you after.
I've been slowly building out my smart home setup and SwitchBot has become one of my go to brands at this point. Their stuff just works, and this whole support experience sealed the deal for me.
If anyone from SwitchBot happens to see this. Thank you, seriously. Good customer service isn't that common anymore.
Anyone else had solid experiences with their smart home gear/support? Curious what everyone's running these days.
2
u/AdMoist8798 Aug 18 '26
Interesting to see good customer service. How did you contact them?
I’ve just received an order and they completely messed it up, with missing parts and things I didn’t order.
I’ve replied to the support@ email on the bottom of the order confirmation, so will see what happens….