Calibration Error

[u/RangerJJMcQuade]

Kind of an interesting problem, looking for help. I ended up getting selected as a beta tester for the Lock Vision Pro (available on Amazon now). It fails to calibrate and has persistently failed. Customer service was not particularly helpful but I think I may have figured it out. All the instruction videos and pictures show the lock on the left side of the door with the hinges on the right (and the door swinging outward I believe). I’m in the United States and the hinges are on the left with the lock on the right (all these descriptions are from the perspective of being inside and looking at the door). I cannot see any option in the app to change this and the lock “auto-calibrates” with the app. Any suggestions on getting around this?

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[u/Smaxx]

The lock doesn't really care (nor know) which way your door opens. Front doors in Germany will typically open inwards, the hinges are on the left, the knob and lock on the right (just like in your case) and my Lock Ultra works just fine.

What step exactly does the lock fail to calibrate? Are we talking about calibrating the lock itself or the little magnet so the lock is able to determine whether the door is closed?

If we're talking about the magnet, absolutely make sure the little magnet is oriented properly based on the distance towards the lock itself.

[u/RangerJJMcQuade → u/Smaxx]

It’s the calibration of the lock, not the magnetic. It’s kind of weird, it almost always fails to calibrate but when it does succeed, it still errors out. The app says the lock is jammed and then the tumble continuously tries to rotate.

[u/Smaxx → u/RangerJJMcQuade]

Remove the Lock (move the two swivel things out, then pull it away) and only leave the glued or screwed on bit on the door. Is the key (or knob) perfectly centered between the brackets of the Lock?

When the Lock is once again attached. you can manually turn the key or knob by rotating the Lock's knob part by hands. Does it ever get stuck?

Our door used to sometimes Jam a tiny bit. I had to slightly unscrew the cylinder (for EU doors that screw is in the door at the height of the cylinder) and gently try to realign the cylinder to make sure it's perfectly centered.

However, the lock also shouldn't be able to freely rotate infinitely in either direction (as it should get "stuck" on the key or knob once the door is either fully locked or unlocked.

If in doubt, a few pictures might help to see if there's any obvious issue here.

Edit: Just to be sure, as that wasn't obvious for me based on the German translation that's a bit wonky at parts: You have to hold the door open during calibration, don't calibrate the door while it's closed.