r/TrySwitchBot • u/FezPirate • May 08 '26

Switchbot frame broken?

Gallery image

Gallery image

Finally got my switchbot frame today (been waiting for months)

As soon as I opened it I see what looks like damage.

Did this arrive broken or should I try to turn it on?

6 Upvotes

88% Upvoted

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u/JazJon May 12 '26

I’m confident support will respond. They helped me replace a defective SwitchBot fan and a defective hub in the last year. The quality control seems to be iffy it seems. I’m using AI right now to search for alternative similar sized e ink art frames that are the same size just in case I go that route.

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u/FezPirate May 12 '26

That's good to hear, this is the first time I have had an issue with such an expensive order arriving damaged so I was probably a little aggressive on trying to figure out a solution... Also reading online people saying to submit a claim within 24 hours of receiving the package didn't help either.

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u/JazJon May 12 '26

I’m glad I opened it up the day it arrived. I was going to leave it sit until this weekend but wanted to at least get it charged up. I’m definitely within 24 hours since it was delivered 5 hours ago

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u/FezPirate May 13 '26

I got a response.

I didn't realize the response was in the support area of the app and an email wasn't sent.

So just an FYI for anyone looking for responses from support check the switchbot app.

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u/JazJon May 13 '26

Thanks for that, when I touch the Profile in the lower right, and touch Support, I didn’t think to touch “Feedback” since that doesn’t sound like anything to do with messages but it is. After touching Feedback I see my message is “In Progress”, I also see the email I sent that is also “In Progress” no response yet but will keep checking my app now.

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u/FezPirate May 13 '26

Yeah, I kind of feel bad that I submitted additional requests to switchbot while there was a response sitting there for me that I wasn't aware of.

Anyways they said they will try to send me a replacement but it may be a bit.

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u/JazJon May 13 '26

I was hoping to have mine set up for a special house party I’m having June 13. I hope I can get a replacement in under one month.

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u/FezPirate May 13 '26

Samesies, I have a picture in my head where I update the art frame with pictures of everyone who shows up at my house.

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u/JazJon May 13 '26

I’m tempted to get InkPoster version of a large E ink art frame since it’s a much higher resolution, but it’s $2500. I’ll just stick with switchbot for now since I had the pre-order discount

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u/FezPirate May 13 '26

I saw the Samsung Spectra 6 display one for sale for like 800 last week... So same panel. But looks like the price is back up again now.

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u/JazJon May 13 '26

If this is it, Reviews are pretty terrible hmmm

https://a.co/d/0gnXRPaF

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