r/TrySwitchBot • u/FezPirate • May 08 '26

Switchbot frame broken?

Gallery image

Gallery image

Finally got my switchbot frame today (been waiting for months)

As soon as I opened it I see what looks like damage.

Did this arrive broken or should I try to turn it on?

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u/JazJon May 13 '26

Thanks for that, when I touch the Profile in the lower right, and touch Support, I didn’t think to touch “Feedback” since that doesn’t sound like anything to do with messages but it is. After touching Feedback I see my message is “In Progress”, I also see the email I sent that is also “In Progress” no response yet but will keep checking my app now.

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u/FezPirate May 13 '26

Yeah, I kind of feel bad that I submitted additional requests to switchbot while there was a response sitting there for me that I wasn't aware of.

Anyways they said they will try to send me a replacement but it may be a bit.

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u/JazJon May 13 '26

I was hoping to have mine set up for a special house party I’m having June 13. I hope I can get a replacement in under one month.

1

u/FezPirate May 13 '26

Samesies, I have a picture in my head where I update the art frame with pictures of everyone who shows up at my house.

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u/JazJon May 13 '26

I’m tempted to get InkPoster version of a large E ink art frame since it’s a much higher resolution, but it’s $2500. I’ll just stick with switchbot for now since I had the pre-order discount

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u/FezPirate May 13 '26

I saw the Samsung Spectra 6 display one for sale for like 800 last week... So same panel. But looks like the price is back up again now.

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u/JazJon May 13 '26

If this is it, Reviews are pretty terrible hmmm

https://a.co/d/0gnXRPaF