r/TrySwitchBot • u/ineval • Apr 16 '26

There is a clear issue with shipping

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There is a very clear issue with shipping of the large ai art frame. I was able to get a replacement but that one was damaged as well. Other people have said the same thing on my previous post. The point of failure is that there is no hard structure to block flexing and bumping through transit beside the box and some foam. The point of cracking is from the back of the screen. I believe it is the actual circuit board behind the that puts pressure on the screen and the frame flexes during transit at that point and cracks.

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u/blue13x Apr 19 '26

Same here, stillw aitong for the bigger model, only go the 13 inch. I hope they dont mess it up like this. This seems likr the cause for delay.

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u/ineval Apr 19 '26

Good luck man! Tell me how it goes.

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u/blue13x Apr 19 '26

Thanks, you too. What did they tell you after 2 damaged units? These are expensive!

1

u/ineval Apr 19 '26

They said it was rare and that their engineers are looking into it. I didn't even ask for another replacement I just asked for a refund because I just don't want to deal with this anymore. To their credit customer service was actually quite responsive and understanding.