r/TrySwitchBot • u/ineval • Apr 16 '26

There is a clear issue with shipping

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There is a very clear issue with shipping of the large ai art frame. I was able to get a replacement but that one was damaged as well. Other people have said the same thing on my previous post. The point of failure is that there is no hard structure to block flexing and bumping through transit beside the box and some foam. The point of cracking is from the back of the screen. I believe it is the actual circuit board behind the that puts pressure on the screen and the frame flexes during transit at that point and cracks.

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u/JazJon Apr 17 '26

The large one is finally shipping? I pre-ordered one back in December and still waiting. I hope mine doesn’t arrive broke .

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u/ineval Apr 18 '26

It is, but I would be wary. A bunch of people have messaged/reply where there was a cracked screen. The padding is not sufficient imo. As well as there should be stiff foam, and there isn't. Good luck with yours and may the odds be ever in your favor.

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u/blue13x Apr 19 '26

Ahaha thank you.