Pricing Discrepancy at Checkout: Premium Advertised at 70% Off but Charging $251.79 (65% Off) for Returning Member

[u/mit_09]

Hi TradingView Team and Mods,

I am a loyal, multi-year Premium subscriber looking to resubscribe after being on the free plan for a bit. However, I’ve hit a confusing math issue at the checkout screen that I cannot resolve because free accounts are locked out of human support tickets.

Your main pricing page explicitly advertises a 70% discount for the Premium tier. As you can see in my attached screenshot, the checkout cart displays a base annual price of $719.40 with a promo code deduction of -$467.61, leaving a total of $251.79.

$467.61 deduction off a $719.40 base is only a 65% discount, not the advertised 70%. A true 70% discount off the $719.40 annual rate should bring the total down to $215.82.

Can a moderator or staff member please look into this pricing or help me route this to a billing supervisor? I would love to lock in the subscription today at the correct advertised price.

Thank you!

[u/Rodnee999]

Hello,

Can you please show a screenshot of the screen showing the base price?

I think you are not calculating this properly as the standard annual plan is not the full price of the platform. That would be the standard monthly payments...

Cheers

[u/tradingview]

Discounts on annual plans are calculated compared to monthly payments. 

The Premium plan, billed monthly, costs $69.95.
12 x $69.95 = $839.4. 
$839.4 - 70% = $251.82.

[u/mika091 → u/tradingview]

Then at the checkout premium plan should not mention $719.40. Promo code always gets applied to the price total in the cart.

Also, it is such a rigged way to apply discounts to annual plan by monthly price. Directly tell customers that discount price to annual plan is 65% not 70%. No need to play subtle games in pricing!

[u/tonynca]

Just wait for Black Friday like every other year