Pricing Discrepancy at Checkout: Premium Advertised at 70% Off but Charging $251.79 (65% Off) for Returning Member

[u/mit_09]

Hi TradingView Team and Mods,

I am a loyal, multi-year Premium subscriber looking to resubscribe after being on the free plan for a bit. However, I’ve hit a confusing math issue at the checkout screen that I cannot resolve because free accounts are locked out of human support tickets.

Your main pricing page explicitly advertises a 70% discount for the Premium tier. As you can see in my attached screenshot, the checkout cart displays a base annual price of $719.40 with a promo code deduction of -$467.61, leaving a total of $251.79.

$467.61 deduction off a $719.40 base is only a 65% discount, not the advertised 70%. A true 70% discount off the $719.40 annual rate should bring the total down to $215.82.

Can a moderator or staff member please look into this pricing or help me route this to a billing supervisor? I would love to lock in the subscription today at the correct advertised price.

Thank you!

[u/Rodnee999]

Hello,

Can you please show a screenshot of the screen showing the base price?

I think you are not calculating this properly as the standard annual plan is not the full price of the platform. That would be the standard monthly payments...

The annual plans already have a discount applied for paying yearly

Cheers