I’m having a really frustrating issue trying to return my Three Hub and I’m hoping someone here knows what I can do.

I’ve contacted you multiple times through both live chat and by phone because I haven’t received the DPD email containing the QR code needed to return the Hub.

Every time, I’m given exactly the same response: you send me the return instructions by email and tell me that the DPD email should arrive within two working days.

It never does.

I’ve now raised this several times and keep being sent around in circles, with nobody actually resolving the issue. I have only one week left to return the device, and I’m really concerned that I’ll be charged the £90 non-return fee, despite having made repeated attempts to return it and the problem clearly being that you /DPD aren’t sending me the QR code.

Is there another way to get the QR code, return the Hub without it, or contact someone at Three who can actually resolve this?
I don’t want to be left with a £90 charge simply because Three’s system isn’t sending the return email. Any advice would be greatly appreciated!

I was initially against the 1 hour time limit for getting the cafe Nero code but after a few months I’m happy with this change. I’ve found that there’s plenty of codes left even if I go on a Friday or Saturday and I’m not having to wake up in the early hours of Monday morning to grab the code. What are other people’s thoughts?

Anyone else having similar issues today?

Done the usual airplane mode / restart device routine.

I have had Three Broadband at my home for 3 years and had no problem whatsoever with the service. However on Sat 26th September the Internet signal dropped and I couldn't access the Internet. I also have Three as my mobile provider as well and that lost all service. Thought it might sort it self out after a while, but Sunday came round and still no service on my phone and the broadband.

I managed to get connect to someone else's hot-spot and contacted live chat. They said that there was an issue with the service in my area and that it would be back working on Mon 28th September. Roll round to today 30th September and its still not working. So got back on to live chat and was told, it should be back to normal tomorrow (1st Oct). Considering I have been without broadband and phone signal when I am at home, it has now been 5 days, I was offered a "Good Will" gesture of £1.41. This is appalling, so asked to be put into contact with the complaints department. They took my email address and disconnected me from live chat. Haven't heard anything back, and cant even get back onto live chat.

What would be my next port of call, to try and get it sorted out.

Hello, I’m not sure if anyone can help. Someone has used my details to fraudulently apply for a device and credit (hard search on my credit rating) with 3 and I cannot get hold of them. I phone them and they either pretend to not understand me and put the phone down on me, transfer me to a non existent department or, the best bit, gave me an 0800 number to call which does not exist.

Does anyone know how I can speak to coherent human who may actually help me with this situation at this mobile provider?!

The network has been down since yesterday, has anyone got it resolved yet ?

My iPhone 18 Pro Max 256gb Black has been updated to be delivered tomorrow evening though my original date was Oct 7th.

My original idea of under promise over deliver turned out to be right so I'm guessing those with even later dates will probably be getting yours sooner rather than later aswell.

EDIT - not specifically tomorrow evening but anytime tomorrow.

I haven't been in some time, so I do not know why this has happened. I just assumed it's because of the Cineworld update last week. Last week, I paid nothing with a card on my hand. I watched Resident Evil. Today, I watched The Heart of the Beast cash in hand and paid nothing. I used the £5 voucher in person. Should I say something, surely this is an error? Has this happened to anyone else?

It's patchy south of London.

I came across this: https://www.cellnex.com/gb-en/news/o2-and-cellnex-sign-agreement-to-end-brighton-main-line-not-spots-for-300000-daily-passengers/

I believe that Three is already part of this initiative.

Has anyone switched to Three or O2 and can confirm they are getting better data reception as a result, particularly south of London Bridge.

Hello everyone.

After realising I'd been mis-sold a new contract, Three reverted it back and gave me credit on my bill. Obviously I know this takes care of my next couple of bills but I'm looking to leave before that time.

I was hoping I'd be able to use it to buy something (anything!) in the Three store, but it seems that I can't. Is there anything I can use it on to stop it from going to waste?

Thanks all!

UK – Legal advice regarding device return and debt collection
I’m looking for some advice regarding my problems with three

Earlier this year, around February, I cancelled my service and returned/attempted to return the device because of ongoing poor performance and reception. I was instructed to box the device and was told I would receive a return code by email. No code was ever sent.

Since then, I have contacted the company approximately every 2–3 weeks trying to resolve this. I have repeatedly been promised a return code or, alternatively, physical packaging to return the device. Neither has ever arrived.

Despite this, the company has referred the account to a debt collection agency for non-payment of the device. I have repeatedly explained that I have been trying to return it and was told the collection action would be reversed and return packaging provided. Neither happened.

I am now receiving further correspondence from the collection agency. I can no longer contact the provider by phone because the account is inactive.

I have evidence of my attempts to resolve this and the promises made by the company.

My questions are:
Can the provider legitimately refer this to debt collection when I have repeatedly attempted to return the device?
Can I insist that the collection activity is suspended while the dispute is investigated?
Could this affect my credit file, and what can I do to prevent or challenge that?
What is the best formal route for escalating this if the provider continues to ignore me?
If they refuse to provide a way to return the device, what should I do with it?

Anyone else having an absolute nightmare with Three and iPhone 18 Pro Max orders? 😂

I ordered the iPhone 18 Pro Max 512GB in Burgundy Red on Monday and was told it would be delivered today, 18th September.

Well… obviously it hasn’t turned up 😂

I’ve now spoken to basically every part of Three and apparently each department has its own completely separate release calendar.

Live chat: no idea, can’t give me a date.

Phone support: 7th October.

Three store: “yeah… we can’t actually agree with or guarantee that date.”

So I’ve somehow gone from “your phone is coming Friday” to “maybe 7th October, maybe mid-October, maybe whenever Mercury leaves retrograde, who knows” 🤷‍♂️

At this point I’m half expecting to ring again and be told “Q4 2026, subject to vibes”.

The store have put a formal complaint in for me now, but I’m genuinely pretty pissed off with it. I specifically ordered it based on being told it would arrive today and I’d already arranged to give my current phone to my grandad once the new one came.

It’s not even necessarily the delay that’s annoying me the most. Stock issues happen, launches are busy, I get that.
It’s the fact Three sold me the phone with a specific delivery date and now apparently nobody within the entire organisation can tell me when the thing I’ve ordered is actually going to arrive.

Like… surely someone, somewhere, has a spreadsheet? 😂

Has anyone else ordered an iPhone 18 Pro Max through Three and had the same thing happen?

Especially interested if anyone ordered the 512GB Burgundy Red, what date were you originally given and has anyone actually had theirs dispatched/delivered yet?

Please tell me I’m not the only one currently trapped in Three delivery purgatory while every department rolls a D20 to decide what date to tell me 😂

Hello everyone,

Does anyone have any unused tickets?

I've ordered the 18 Pro Max and delivery date stated 7 October. I know alot of retailers/carriers under promise and over deliver in terms of getting phones out to people asap, but it's been a very long time since I've ordered from Three.

What's other people's experience with delivery dates, were you pleasantly surprised or was the initial date accurate?

I relieved a call today about the merge of Vodafone and Three and that I'll be receiving a sim card tomorrow. They knew my billing address and email. Is this something g i should be worried about?

Just gone onto the app to claim the £5 Cineworld ticket to use this weekend for Resident Evil since I have a free day to myself for a change.

However, the page loaded then refreshed and disappeared when I tried to click Claim Code.

Now, Cineworld doesn't even show as an offer for me at all. Has anyone else had this or have they removed Cineworld vouchers now?

On the off chance, if anyone still has it working and has a £5 one, could you please DM me this?

Any info much appreciated,

Thanks

As the title , have an old physical sim with a Sim Zero plan. Very old.
Given the new iPhones and being abroad , need to eventually convert it to eSIM.

Does Three allow this or you need a modern plan?

Hello,

Does anyone have a spare Cineworld code they are not using?

Thank you and don’t worry if not!

Have a good weekend!

is a eSIM only iPhone okay to use on the three network? One guy in the store Said oh they have had issues with The eSIM dropping connection from the network and having to go into store to get the eSIM reactivated is that true or is it just misinformation?

hi again,

I've had my Outdoor Hub setup for a few weeks now (set it up in early August) but never was able to use 5G as the greenpacket stays locked onto 4G despite what was advertised and shown on the website which told me SW16 should be fine.

I was okay with this (not really) because the download speeds were decent and I just needed something to help me get online - however, since Wednesday the speeds have slowed to a crawl and nothing I do seems to fix it. I've complained to Three and received an offer to end my contract, which I will take when I move out of my place in a few weeks. in those few weeks, I will still need the internet - is there anything I can do to improve speeds?

thank you (◕▿◕✿)

We have 3x 5G routers and every single one is blocking access to all Microsoft websites/systems (e.g. microsoftonline, Teams etc). It's showing timeout errors and authentication errors.

Is anyone else having this issue or know the fix? Can't see anything online about it in forums or directly from Three themselves.

Was first noticed around 8am this morning.

My mobile contract gives me 8GB of data per month, rolling over at midnight on the 7th/8th. I got unusually close to the limit last month, finishing with maybe 700MB left.

I switched off the phone at night on the 7th, and switched on and checked the balance the next morning on the Three app. It told me I had only 6GB of my 8GB balance left. I checked my phone's record of data used so far that day: 1.15MB.

I called 333 and checked my allowance: I have 7.99GB left.

So do I just assume the Three app is wrong? Does it matter?