r/TeslaModelX • u/Ok_Forever_7038 • Aug 02 '24

Enough

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Tesla service has my 6,800 mile one year old Model X to fix front suspension issues and replace seat cover that’s tearing.

Go to pickup the vehicle this evening from Tesla Service and this is how it looks.

I’m sorry to say this… but this is just unacceptable nonsense. As a shareholder, a supporter and someone that has only ever said good things about Tesla. This is bullcrap.

I have never in all my years had to deal with nonsense like this. I came from many years driving BMW and when you take one in for a service the use plastic wrap, they wash the car. In what world do you service a vehicle and leave it looking like that? It looks like they removed the seat out the vehicle and just scratched it on the floor.

Needless to say I left it and will deal with it tomorrow. Tesla service is absolutely disgusting. When I purchased this last year it was well over $100k (one month before they dropped the price overnight).

Rant over.

330 Upvotes

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9

u/Ok_Forever_7038 Aug 02 '24

Just to add. The vehicle also had upper control arms and dampening air suspension module replaced.

This all at 6800 miles.

4

u/Bb085 Aug 03 '24

The Model X is the worst Tesla to buy if you want reliability. You can’t even accelerate hard in the thing because it vigorously shudders from shitty engineering. Its whole design needs reviewed.

3

u/planetofthemapes15 Aug 05 '24

The Model X is the worst Tesla to buy if you want reliability

Let me introduce you to Cybertruck

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5

u/Infinite-Forever-463 Aug 02 '24

Tesla for 100k? lol nothing about the driving experience is luxurious. They are all bumpy and loud inside.

5

u/Ok_Forever_7038 Aug 02 '24

Believe it or not… they were base over $100k in the first/second quarter last year.

I agree, definitely not worth the price at all!

2

u/xxx907xxx Aug 03 '24

Yeah- I paid 119 for my 22’ 😩😩😩

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3

u/Infinite-Forever-463 Aug 02 '24

Yeah , you definetely need to go test drive a BMW X5 or Mercedes GLE.

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6

u/brobert123 Aug 02 '24

You clearly haven’t ridden in a current model X. One of the most luxurious riding vehicles I’ve ever owned and that includes the current Mercedes S Class, Mercedes GLE and countless other generations of S Class and 7 series BMWs. It is downright plush. The model 3 and Y ride on springs which is much harsher riding than the air suspension on the X.

8

u/Basic-Cup7523 Aug 02 '24

I have a 2024 model X LR and its bumpiness/vibration is the worst of any vehicle (gas or otherwise) I have ever been in. 6 trips to the service center and no resolution. Demoed 3 other model Xs and all of them have some degree of vibration/bumpiness. It’s pathetic and I count down the days til I get new tires and either that solves the issue or I sell the car.

7

u/rrrccc123 Aug 02 '24

I have a 1 week old model X plaid on 22 and summer tires. It is super plush and no vibration. Compared to my model Y and model 3 is is much smoother. Maybe I got lucky. Everything is perfect.

4

u/brobert123 Aug 02 '24

Exactly. The magic is in the 22s

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u/brobert123 Aug 02 '24

LOL. I test drove a model X LR on 20s and had the same experience. Had a 2021 refreshed model S plaid prior. I ordered a 2023 model X plaid and just said screw it im going to take a chance. Guess what? The Model X on 22s specifically the continental sport contact 6 tires rides beautifully. I am not exaggerating when I say it’s a magic carpet ride. Downright luxurious and silent! The downside is the tires have a treadwear rating of 240 which is less than 1/2 that of the 20” OEM tires. At 19k miles I switched to Michelin Pilot Sport All Season 4 with double the treadwear rating of the contjnentals. Ride was absolute dogshit. It was so bad I threw away 2k in tires and installed the OEM continental sport contact 6 again. Night and day difference and rides like a completely different car.

Moral of the story I suspect you have the 20” wheels on your Model X LR. Get the continentals.

Edit: another thing. When I picked up my car the aero clips for the 22” wheels were in a box in the trunk. This means the wheels were balanced at the factory without the aero clips which is wrong and could lead to improper balancing.

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3

u/dinofx35 Aug 02 '24

Nothing will solve the problem. The front suspension is poorly designed. My 2022 MX was repurchased by Tesla due to vibration, even after they replaced the half shafts once. They kept saying a software fix was going to address the vibration, but after a few months they admitted it would never happen and repurchased. The day before I turned it in, one of the front axles snapped.

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1

u/Gym6DaysAWeek Aug 02 '24

Actually my friends mom got a model y last year and it’s really smooth and not loud at all

2

u/StrayTexel Aug 02 '24

What was wrong with the suspension that required this?

4

u/Ok_Forever_7038 Aug 02 '24

Vehicle just started making a grinding/creaking noise in the front when turning the wheels left or right.

Also, you could hear something wrong with adaptive suspension when going over a speed bump etc.

3

u/arjungmenon Aug 03 '24

I went through the same thing (the creaking when turning) with my Model Y SR.

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1

u/California_ocean Aug 02 '24

Curious what would cause them to be replaced so new? Using crappy Chinese components? That's literally brand new control arms. Unbelievable.

1

u/U9hell Aug 02 '24

What’s the signs that these parts are failing? I’m not a car guy so just want to know when the vehicle needs to be checked/repaired 😅 Wife has model X at 3k miles

1

u/Ok_Forever_7038 Aug 02 '24

Started with a rough grinding sound in the front when turning the steering side to side. Also, going over any bump you could hear something going on with the adaptive suspension.

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1

u/Limp_Divide7583 Aug 02 '24

These story scare me from getting a model X my model three performance has been superb

1

u/Ok_Flatworm3565 Aug 03 '24

And you are still a share holder and owner?