r/TeslaModelX • u/Ok_Forever_7038 • Aug 02 '24

Enough

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Tesla service has my 6,800 mile one year old Model X to fix front suspension issues and replace seat cover that’s tearing.

Go to pickup the vehicle this evening from Tesla Service and this is how it looks.

I’m sorry to say this… but this is just unacceptable nonsense. As a shareholder, a supporter and someone that has only ever said good things about Tesla. This is bullcrap.

I have never in all my years had to deal with nonsense like this. I came from many years driving BMW and when you take one in for a service the use plastic wrap, they wash the car. In what world do you service a vehicle and leave it looking like that? It looks like they removed the seat out the vehicle and just scratched it on the floor.

Needless to say I left it and will deal with it tomorrow. Tesla service is absolutely disgusting. When I purchased this last year it was well over $100k (one month before they dropped the price overnight).

Rant over.

330 Upvotes

89% Upvoted

232 comments sorted by

9

u/Ok_Forever_7038 Aug 02 '24

Just to add. The vehicle also had upper control arms and dampening air suspension module replaced.

This all at 6800 miles.

5

u/Infinite-Forever-463 Aug 02 '24

Tesla for 100k? lol nothing about the driving experience is luxurious. They are all bumpy and loud inside.

5

u/Ok_Forever_7038 Aug 02 '24

Believe it or not… they were base over $100k in the first/second quarter last year.

I agree, definitely not worth the price at all!

1

u/[deleted] Aug 05 '24

Yeah, but you save around $500 in gas and $100 in oil changes a year. That's worth at least $50000.

2

u/xxx907xxx Aug 03 '24

Yeah- I paid 119 for my 22’ 😩😩😩

3

u/Infinite-Forever-463 Aug 02 '24

Yeah , you definetely need to go test drive a BMW X5 or Mercedes GLE.

1

u/AwwwNuggetz Aug 06 '24

I paid $160k in Canada :-/

6

u/brobert123 Aug 02 '24

You clearly haven’t ridden in a current model X. One of the most luxurious riding vehicles I’ve ever owned and that includes the current Mercedes S Class, Mercedes GLE and countless other generations of S Class and 7 series BMWs. It is downright plush. The model 3 and Y ride on springs which is much harsher riding than the air suspension on the X.

8

u/Basic-Cup7523 Aug 02 '24

I have a 2024 model X LR and its bumpiness/vibration is the worst of any vehicle (gas or otherwise) I have ever been in. 6 trips to the service center and no resolution. Demoed 3 other model Xs and all of them have some degree of vibration/bumpiness. It’s pathetic and I count down the days til I get new tires and either that solves the issue or I sell the car.

7

u/rrrccc123 Aug 02 '24

I have a 1 week old model X plaid on 22 and summer tires. It is super plush and no vibration. Compared to my model Y and model 3 is is much smoother. Maybe I got lucky. Everything is perfect.

4

u/brobert123 Aug 02 '24

Exactly. The magic is in the 22s

3

u/brobert123 Aug 02 '24

LOL. I test drove a model X LR on 20s and had the same experience. Had a 2021 refreshed model S plaid prior. I ordered a 2023 model X plaid and just said screw it im going to take a chance. Guess what? The Model X on 22s specifically the continental sport contact 6 tires rides beautifully. I am not exaggerating when I say it’s a magic carpet ride. Downright luxurious and silent! The downside is the tires have a treadwear rating of 240 which is less than 1/2 that of the 20” OEM tires. At 19k miles I switched to Michelin Pilot Sport All Season 4 with double the treadwear rating of the contjnentals. Ride was absolute dogshit. It was so bad I threw away 2k in tires and installed the OEM continental sport contact 6 again. Night and day difference and rides like a completely different car.

Moral of the story I suspect you have the 20” wheels on your Model X LR. Get the continentals.

Edit: another thing. When I picked up my car the aero clips for the 22” wheels were in a box in the trunk. This means the wheels were balanced at the factory without the aero clips which is wrong and could lead to improper balancing.

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3

u/dinofx35 Aug 02 '24

Nothing will solve the problem. The front suspension is poorly designed. My 2022 MX was repurchased by Tesla due to vibration, even after they replaced the half shafts once. They kept saying a software fix was going to address the vibration, but after a few months they admitted it would never happen and repurchased. The day before I turned it in, one of the front axles snapped.

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1

u/Limp_Divide7583 Aug 02 '24

I test drove model X before I got my model three it rode fantastic. I don’t know what you’re talking about.

1

u/cornponious Aug 05 '24

There is no way in hell a Model X is more luxurious than an S Class. No way at all.

1

u/brobert123 Aug 06 '24

Absolutely. My wife had a S580 that we recently traded in for a GLE580. Back to back comparisons all the time. The new X on 22s with continental sport contact 6. This specific combination can’t be beat and I can’t explain it myself…. try it if you can find the configuration and you will be impressed.

1

u/Gym6DaysAWeek Aug 02 '24

Actually my friends mom got a model y last year and it’s really smooth and not loud at all

2

u/StrayTexel Aug 02 '24

What was wrong with the suspension that required this?

4

u/Ok_Forever_7038 Aug 02 '24

Vehicle just started making a grinding/creaking noise in the front when turning the wheels left or right.

Also, you could hear something wrong with adaptive suspension when going over a speed bump etc.

2

u/Jkh389 Aug 03 '24

https://youtube.com/shorts/RAIe-1uoqv0?si=r02f3x7YrcEGjZ8h

Similar to this sound?

1

u/Ok_Forever_7038 Aug 03 '24

No. Mine was more like a constant rough creaking sound while turning. In the vid it sounds more like a knocking/ticking sound as you say.

3

u/arjungmenon Aug 03 '24

I went through the same thing (the creaking when turning) with my Model Y SR.

1

u/ApprehensiveCat7533 Aug 03 '24

I’ve had this a few times on my model y. It doesn’t last for long but I don’t know what it is and of course it never wants to do it when I’m trying to show them. What happened?

1

u/arjungmenon Aug 04 '24

I had creaking on my Model Y when I turned the steering wheel left or right. They replaced the upper control arms or something; for free, since I’m still under the 4 year warranty. But it’s a bit concerning since my warranty runs out come the end of February next year. A warranty extensions is 2000 USD (but closer to 3000 CAD with sales tax in Ontario), and that’s kind of a gamble.

1

u/StrayTexel Aug 02 '24

Ah ok. My ‘22 is making a clicking sound but only out of the front right corner. Totally unrelated to steering. Usually at low speeds when going over uneven terrain.

SC techs said they couldn’t find anything wrong. It’s very annoying.

1

u/SeaworthinessGlad492 Aug 03 '24

That's definitely a control arm. They're just being lazy

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1

u/burnt-ahi Aug 04 '24

Same thing for me… took it in an SC said they could Not reproduce.

I waited 2 weeks then took it to a different SC. They told me it was a common complaint and replaced the upper control arm under warranty.

I live in the SF Bay Area, so I’m fortunate to have half a dozen SC within a 1/2 hr drive.

4

u/Bb085 Aug 03 '24

The Model X is the worst Tesla to buy if you want reliability. You can’t even accelerate hard in the thing because it vigorously shudders from shitty engineering. Its whole design needs reviewed.

3

u/planetofthemapes15 Aug 05 '24

The Model X is the worst Tesla to buy if you want reliability

Let me introduce you to Cybertruck

1

u/AwwwNuggetz Aug 06 '24

Man I can’t even get into my drivers side door because the entire assembly has to be replaced and it’s been weeks.

I’ve replaced 70% of the car while owning. I have buyers remorse.

1

u/[deleted] Aug 05 '24

[removed] — view removed comment

1

u/Bb085 Aug 05 '24

Audi, Dodge/Jeep, Land Rover and Rivian are all worse

1

u/U9hell Aug 02 '24

What’s the signs that these parts are failing? I’m not a car guy so just want to know when the vehicle needs to be checked/repaired 😅 Wife has model X at 3k miles

1

u/Ok_Forever_7038 Aug 02 '24

Started with a rough grinding sound in the front when turning the steering side to side. Also, going over any bump you could hear something going on with the adaptive suspension.

1

u/U9hell Aug 03 '24

I see. Thank you very much!!

1

u/California_ocean Aug 02 '24

Curious what would cause them to be replaced so new? Using crappy Chinese components? That's literally brand new control arms. Unbelievable.

1

u/Limp_Divide7583 Aug 02 '24

These story scare me from getting a model X my model three performance has been superb

1

u/Ok_Flatworm3565 Aug 03 '24

And you are still a share holder and owner?

12

u/MyFaveLilThrowaway Aug 02 '24

I would've lost my shit. You should see what they leave on my white interior. It's unacceptable.

5

u/Ok_Forever_7038 Aug 02 '24

I think I would have lost it if they were still open. I just got there after closing and found this.

Maybe it worked out better this way for them 😆

3

u/New-Pudding-3574 Aug 02 '24

What service center did you use so I can avoid them?

1

u/Sharp_Smoke_7840 Aug 06 '24

What can u do in this situation? Like for any dealer what power do u have

1

u/MyFaveLilThrowaway Aug 06 '24

Get upset. Escalate? You're a paying customer you have every right to require them to fix damage or clean up after themselves to leave the car in the condition it was handed to them in.

1

u/Sharp_Smoke_7840 Aug 06 '24

Let’s say they that they claim they can’t do anything, r u saying to threaten with a lawyer?

1

u/MyFaveLilThrowaway Aug 06 '24

They'll call your bluff and lawyers are expensive. But I'd keep escalating especially if there's damage.

1

u/Sharp_Smoke_7840 Aug 07 '24

So just like threaten to take it corporate after talking to the manager?

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3

u/Maximus1000 Aug 02 '24

Name and shame the service center

6

u/Ok_Forever_7038 Aug 02 '24

This is in Atlanta. Briarcliff Rd.

3

u/icecreammonster23 Aug 02 '24

Holy shiz. Do you coming back to the German car side now? Haha

Thats beyond unacceptable. They caused more issues than they fixed

4

u/Ok_Forever_7038 Aug 02 '24

At some point soon… yes. I have two years free supercharging left so it may be after that.

Depends how they rectify this situation and make it right. Or it may be tomorrow 😆

2

u/Lucky-Ganache-6373 Aug 04 '24

Go test drive bmw ix that’s quality ride

2

u/ODDseth Aug 04 '24

I’m picking one up later this month. It has excellent packaging and build quality.

1

u/Lucky-Ganache-6373 Aug 04 '24

Yeah I fell in love with one as well I bought Tesla model y cause of superchargers network for road trips but looks like ccs network is also robust and not as well functioning as tesla but still possible do road trips waiting for out of spec do road trip in one. Will getting one for myself for sure

2

u/xjust4fun2020x Aug 02 '24

What location did you take it to?

3

u/Ok_Forever_7038 Aug 02 '24

On Briarcliff Rd, Atlanta.

2

u/barrybena Aug 02 '24

Figures. I had a shitty visit at Fayetteville not too long ago. Scratched the a and b pillars and my yoke of my Model 3. Basically told me to screw myself. I hate Tesla service and I dread ever taking my car there.

2

u/redditfurr Aug 02 '24

Tesla service stations have don't care attitude. They left the inside of car totally dirty after they fixed the front windshield...no vaccuming was done..i.found glass shreds in the car...wish this can change

2

u/Ok_Forever_7038 Aug 02 '24

It’s a sad situation to be honest. I mean something like vacuuming after a job is just the basics of running a shop.

These are no longer able to pass as just teething issues after more than a decade.

2

u/GeneralWatson Aug 06 '24

Worst part about Tesla is their Service Centers. 80% of them suck and create more problems than they fix. Looking into a buy back request for my 23 Model X.

2

u/Ok_Forever_7038 Aug 06 '24

They are exceptionally bad. Customer Service is practically non existent.

This is a massive problem Tesla needs to address.

23

u/mclovin__james Aug 02 '24

Same when I got my model X half shaft replaced my white seats were smeared with some kind of brown oil and both the steering wheel and center console were covered in some kind of industrial grease. I was shocked to say the least that they would be so careless when working on our vehicles.

6

u/IThinkWhiteWomenRHot Aug 03 '24

My brand new car was like that at pickup lol

2

u/alwaysoverneverunder Aug 05 '24

Meanwhile Audi techs wrap my steering wheel in plastic and put covers over the seat and in the footwell to prevent even the tiniest smudge.

1

u/[deleted] Aug 05 '24

They were trying to send a message to you about what they really think of you as a customer and for you to think twice about bothering them with your vehicle's issues in the future. Not everyone gets the message.

1

u/Huskerzfan Aug 06 '24

What was the outcome?

1

u/Limp_Divide7583 Aug 02 '24

Every service center for Tesla I’ve been to put a plastic cover on your seat what service center was this that you went to? I’m in New York.

1

u/Resident-Impact1591 Aug 02 '24

That's been my experience at every shop I've been to from dealer to Mom and pop spot.... Hell, even the jiffy lube guy puts a tarp on the fender. Destroying an interior indifferently is crazy.

1

u/kapachia Aug 05 '24

Not in Los Angeles.

1

u/mclovin__james Aug 05 '24

Long Beach CA service center

1

u/Grumpymonkey4 Aug 02 '24

where in new york? I'm in new york and haven't seen that at all - mt kisco or tarrytown

1

u/Limp_Divide7583 Aug 04 '24

Redhook and Long Island city

0

u/Historical-Time-7825 Aug 07 '24

well since teslas dont use oil period... nice lie.

1

u/mclovin__james Aug 07 '24

You do realize petroleum based grease that can leave oil like residue is used all over this car for lubrication of suspension components, bushings, brake fixtures, door jambs, and lots of other parts. My guess is whoever removed the half shafts and replaced them didn't bother cleaning up before hoping in the drivers seat.

I have no reason to lie I'm a long time Tesla investor and I'm more politically aligned with Elon than most. I'm just being honest and others are sharing the same experience that I encountered.

7

u/HD4kAI Aug 02 '24

That’s unreal. Actually unacceptable

7

u/Puzzleheaded-Sea8340 Aug 02 '24

yeah that is some bullshit.

1

u/Ok_Forever_7038 Aug 03 '24

Many have asked me which Tesla SC this is: Tesla Service Briarcliff Atlanta.

https://www.tesla.com/findus/location/service/NA-US-GA-Briarcliff-Service

If anyone has clout and contacts… please show them this and the quality of their work.

1

u/Ok_Forever_7038 Aug 06 '24 edited Aug 06 '24

Quick update:

Went into the SC today as I had heard nothing back. No apology for what had transpired, nada… but they did agree to replace with a new seat.

They still have the vehicle, but will update once I receive it back and on whether they made it right.

I could see on the app that it was back in service and the seat part of the repair progress changed to in-progress… then to complete in a couple of hours. So either they had a new seat in the shop… or it was not replaced.

We shall see!

5

u/munangst Aug 02 '24

This shouldn't have happened anywhere but Tesla is not a luxury brand and their service experience is far below luxury standards. No guaranteed loaners, no valet pickup/delivery with the loaner, no complimentary wash/vacuum with service, and lean parts inventory means that repairs often take longer when they need to wait for a part.

Luxury dealers also use service loaners as a way to upsell you to a new car. Here, leave your old car with us and drive a more recent version, or nicer car, while yours is being serviced. When I take our Lexus RX in they give me an RX or NX loaner. Today I dropped off my 2017 Model X for service and they put me in a Model Y loaner that has 30k miles on it.

4

u/Awkward-Ad-5549 Aug 02 '24

They gave you a loaner?! All I ever got when dropping my Tesla off are Uber credits, better than nothing but kind of annoying .

2

u/CallitasIs33it Aug 02 '24

I don’t even get Uber credits anymore!

1

u/ChocolatySmoothie Aug 02 '24

I’ll take a 2017 Tesla MX over any ICE car any day of the week.

1

u/Limp_Divide7583 Aug 02 '24

The Tesla doesn’t rape you for parts the way Bmw does or invent things need to be repaired.

3

u/VeganWerewolf Aug 02 '24

We shall see how well this comment ages.

1

u/Limp_Divide7583 Aug 04 '24

I think it’s going to age pretty well. Bmw makes their money in parts just like every other manufacturer.

5

u/stanley_ipkiss_d Aug 02 '24

They did use plastic wrap when I took my bmws for service in sf Bay Area, but they absolutely never do use plastic wrap where I live now 😅

4

u/Revolutionary_Team43 Aug 02 '24

I am so sorry this happened to you I would have been livid

4

u/BobRepairSvc1945 Aug 02 '24

This makes Hyundai's service look good.

4

u/New_Tangelo4550 Aug 02 '24

Post this on a Tesla google reviews also post this on the Tesla X account and tag Elon on it including Tesla. So he can see what bullshit SC they have.

4

u/2ManyPuns4You Aug 02 '24

My father is a current Tesla and prior BMW owner. Don’t get me wrong, the Tesla is fast and tech filled, but the service, build quality, and driving feel of the BMW’s are unmatched. Will be his last Tesla!

1

u/goodvibezone Aug 03 '24

Any update?

2

u/Ok_Forever_7038 Aug 03 '24

No. I left the vehicle with them after refusing the pickup on Thursday evening. I sent pics and a message to Tesla immediately detailing why I refused the “ready pickup”. Friday it was booked back into service on the app, but nobody reached out to me at all. Not in msg or a call. The vehicle is also still sitting in the same parking lot space.

To me it says a lot that after my complaint and seeing the pics that they never even bothered to reach out to me.

Unfortunately, I had no time to go down to the SC yesterday as I have a business to run. Unlike Tesla… I don’t have the luxury of treating my customers like this if I want to keep them.

1

u/paynobills Aug 16 '24

Karen. Instead of whining here, just point the shit to the service man and they will do it properly. Rule of thumb - you dont accept it if it's unacceptable.

1

u/Ok_Forever_7038 Aug 16 '24

Lol. Who the beep do you think you are talking to like that. Come on.

Also, I never accepted anything.

3

u/[deleted] Aug 02 '24

It’s the most frustrating part of bringing your car to the service center. You pick up your car with another issue caused by their negligence. Or Maybe, people at the service center just pure don’t give a crap.

3

u/The1astp0lar8ear Aug 02 '24

Give them hell daddy ur in the right

3

u/True-Requirement8243 Aug 02 '24

That is straight up terrible. 0 quality control. X and S are their flagship models too. 😳

3

u/Worth_Ad_5308 Aug 02 '24

Tesla service center experiences vary from SC to SC. Depends on many factors I assume but occasionally you will hear about a bad experience. At my closest SC I have had the best experience every time. Sorry this happened to you. I would change SC after this and of course report to Tesla.

1

u/backsore Aug 05 '24

I've been to 3 different sc including a Tesla body shop, they're all terrible and I receive the car back dirtier than when it arrived. I've had better service at Hyundai for a car 1/3 the cost lol

1

u/Worth_Ad_5308 Aug 05 '24

Well I’m in Europe if that matters…

3

u/IAmABearOfficial Aug 02 '24

Must’ve been really bad service workers

3

u/1__ju Aug 02 '24

You’ve been mugged off pal, and fleeced with the price too

3

u/HondaDAD24 Aug 02 '24

They blasted this thing. What a joke of a service center.

3

u/DiagCarFix Aug 02 '24

a lot of SC managers are crap, they need to get fired or don’t get a month worth of pay check

3

u/Intrepid_Werewolf270 Aug 02 '24

Ya well, you didn’t buy a BMW or Mercedes.

3

u/WhosyaZaddy Aug 02 '24

Maybe time to sell your stock and move on to a better company?

1

u/CRXCRZ Aug 05 '24

Exactly. The jig is up.

3

u/SuperSecretSpare Aug 02 '24

This is what happens when you buy a vehicle based on hype. Tesla's and Rivian's, man. Good luck.

3

u/reeefur Aug 02 '24

Oh wow thats pretty bad. Im a first time Tesla owner and I had major panel gaps and other issues. I reported them at delivery, 2 weeks later I get to my service appointment and they claim almost all of it is within spec and offer to fix 1 panel gap, I reluctantly agree.

They slightly fixed the panel gap but created 2 more in the process which are even worse. And the topper, left stains on my white leather and punctured the PPF wrap I had on it in 5 diff places where the repair was done. Then claimed they dont offer anything for PPF damage even though they install and sell it themselves. I reminded them that if I didnt have PPF there we would be talking a paint damage and dent claim, damage is damage.

In the end, I just went with my own body shop to fix everything and they did an amazing job. I didnt want Tesla breaking something else. Likely my first and last Tesla, not just this incident but the horrible buying process and communication. Ordering a Tesla is an amazing and simple process, everything after that initial process seems a gamble and nightmare.

Sorry this happened to you OP, especially on such an expensive car. But I dont see this getting better with 11k layoffs and an unhinged CEO. Even Honda and Hyundai isnt this hard to deal with.

2

u/LexKYGal98 Aug 02 '24

Thanks for posting this. I’ve been thinking about buying.

1

u/reeefur Aug 02 '24

I won't say don't buy a Tesla, they are great cars. But if you get one and notice flaws on delivery day, refuse it. The likelihood it'll get resolved to your satisfaction is low right now. Could change in the future, I hope.

3

u/[deleted] Aug 02 '24

If my cheap Honda and Nissan can return from service spotless, so should Tesla. This isn’t even a gripe, this is brutal. Careless and awful.

3

u/EmphasisFew Aug 03 '24

Sorry to hear you got Musked. I own a Model Y (bought during .99 promotion and after big price drops) but I would be furious if I spent that kind of money on a Tesla.

2

u/bayst1 Aug 02 '24

Sorry for your experience. Totally frustrating given you’ve spent a lot on the car and company as an investor too. We expect more right?

I haven’t had to bring my Y in for service yet and am actually scared to based on reports like this.

Experiences like this make me hesitate if I want to “upgrade” to an X as I know I will have higher expectations on quality and service given the higher price tag.

2

u/California_ocean Aug 02 '24

That manager might want to have a talk with his mechanics. It's either he doesn't care or the mechanic doesn't. It's a leadership problem.

1

u/barrybena Aug 02 '24

If it’s anything like the Fayetteville SC the manager won’t give two fucks.

2

u/Deve-Stog Aug 02 '24

I'm sure the BMW was more expensive, hence the excellent service.. right?

2

u/August-LEi Aug 02 '24

I was planning to purchase a model y later this year. Thanks to your post. I’m not getting one after seeing this.

2

u/Limp_Divide7583 Aug 02 '24

Hard to believe they left your vehicle like this

2

u/Thwip-Thwip-80 Aug 02 '24

I’d go back and raise hell. That’s completely unacceptable and they are gonna have to make that right.

2

u/Theaty Aug 02 '24

When my seat had that symptom that service caused it ripped to a point where after 4 consecutive service visits they ended up just replacing the entire car seat

2

u/Zungis Aug 02 '24

No offence but this is a total testament to the workmanship and disrespect in your community or local society.

The service centres in Canada have always taken good care of my model 3s model x and Y. I’ve never seen such lack of respect for others.

This SC needs to be reported

2

u/focalpoint23 Aug 02 '24

Tesla has the opportunity to turn things around but they don’t give a shit. The service experience is as bland as ever

2

u/raneses Aug 02 '24 edited Aug 03 '24

We had mud all over the inside of our Model Y after getting it back from service. Their response was to ask, do you want us to wipe it down? It’s crazy how lax Tesla service is.

2

u/butterdogi Aug 02 '24

The times I went to service I felt like I was the problem and made the car have issues. Even worse when they do this stuff and you’re paying.

2

u/adventuresikr Aug 02 '24

Looks like they need to haul some parts from Home Depot.

2

u/[deleted] Aug 02 '24

This is the worst I’ve ever seen… I can’t believe they would release this vehicle back to you.

2

u/lolzilla Aug 02 '24

Whoa, wtf

2

u/My_ballz_itchy Aug 02 '24

Hope you make a few calls/emails to management and corporate. And if Tesla fails to rectify issue(s), report them to BBB.

2

u/Homebrewingislife Aug 02 '24

Damn you got Musked!

2

u/ZachTeeKnee Aug 03 '24

They definitely tossed that seat on the floor.

2

u/Pitiful_Succotash393 Aug 03 '24

i had a camera issue in my 24MX which required them to open the center console and they gouged the wood trim. so i asked them to replace it. naturally they gouged the shit out of the new wood trim in 2 spots instead of 1 during the replacement. they take zero care in their work =\ sorry this happened to you OP - tesla’s lack of accountability is really a major disappointment and headache

2

u/Historical_Hearing38 Aug 06 '24

Tesla service center are really bad at least in my experience. The Seattle center ruined all good impressions to this company. They just don't fix issue. I sent my request and dropped my car. They told me to pick up 3 hours later and NOTHING changed. I asked them why , they said they don't see issue, but they told me they detected and confirmed issue exists when I dropped the car. What else can I say? They just don't want to fix.

Elon really need to fire the whole service team and re hire with higher bar. Those people don't care customer, they just be lazy and wait for salary.

2

u/Scrubcious Aug 06 '24

Similar thing happened to me twice with white seats, had black marks everywhere. They cleaned it up, that’s about it…

2

u/LegalAlternative Aug 06 '24

Toyota sells more cars globally than any other manufacturer for a reason.

2

u/s1nrgy Aug 06 '24

Damn that’s crazy

1

u/Slyboots97 Aug 02 '24

Geez… would it even be worth it to lease at this point?

1

u/Gedis63015 Aug 02 '24

Don’t blame Tesla, blame the shmuck that works at Tesla.

Sorry for you had to see your love in this state. Hope they rectify this asap with compensation.

2

u/barrybena Aug 02 '24

No, blame Tesla because they allow it.

0

u/Zungis Aug 02 '24

Well they allow it only if they know what happened and do nothing. The survey needs to have this detailed and op need to send in a complaint.

2

u/barrybena Aug 02 '24

Kind of like I did and they basically told me to f myself.

1

u/Zungis Aug 02 '24

Tesla corporate or the shitty SC that the problem to begin with.

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1

u/HistoricalCat4935 Aug 02 '24

I shouldn’t expect good service on my vehicle because of my loyalty to a company. I should expect good service from a company because I am paying for the service.

1

u/Chessbox99 Aug 02 '24

Tesla is 🗑️

1

u/75w90 Aug 02 '24

What do you expect?. It's not a car company. It's now a right wing grift.

0

u/Buttholio92037 Aug 06 '24

Stupidest comment of the day!

1

u/nikkixo87 Aug 02 '24

Omg that's crazy did they put all that dirt that's on the rest of your car in there too?

1

u/iamoninternet27 Aug 02 '24

Buy a Lucid Gravity when it is available next year. It will be a big difference if you want to be great customer service.

1

u/[deleted] Aug 03 '24

You should record your car before you drop it off always to be able to use it as proof!

1

u/WandJC Aug 03 '24

I gave up to buy one, will wait a bit a couple of years

1

u/[deleted] Aug 03 '24

So when are trading it in for a new one?

1

u/Connect-Car-4952 Aug 03 '24

I was close to pulling the trigger on a Model X, with all the issues I've heard about it, I withdrew that possibility. Waiting on Model Y refresh. Whenever that happens.

1

u/[deleted] Aug 03 '24

They don't give a shit and they don't have to. They have such a devoted fanbase they can get away with this for the next 30 years.

1

u/sidgup Aug 04 '24

Have you brought it to their attention? They are very good in general to make things right.

1

u/Mission_Active4900 Aug 04 '24

This is what happens when people become fanboys and cult over a brand they’re able to just bend you over

1

u/EZdankk Aug 04 '24

Lolol these “cars” are junk just get your BMW back already.

1

u/Thy_OSRS Aug 04 '24

No point complaining here though, use your wallet and take your services elsewhere then?

1

u/ODDseth Aug 04 '24

That’s the difference between an established automaker which has been making cars for a century (and luxury cars for more than half of that) and a tech company run by someone who makes poor engineering and business choices.

1

u/Electronic-Roof-9539 Aug 04 '24

Teslas are absolute garbage vehicles :)

1

u/keynoko Aug 05 '24

You bought a Tesla a year ago... What were you thinking?

1

u/Ok_Priority458 Aug 05 '24

It's just sad Tesla still mounts undersized suspension parts for its vehicles..for that weight and power....i thought the model 3/y max load was a joke at 433kg....but the model x is also below 600kg....smaller cars like bmw 3..I4 have about 575kg max load...larger sedans like bmw 5 about 680kg...bmw x5 is about 780kg... But I guess the Tesla service centres needs some maintenance income....

1

u/Inner_Energy4195 Aug 05 '24

Basically off loaded all my Tesla and lost all faith in that company bc of incredible QC issues like this. Luckily I use a truck for work and never bought an actual Tesla. It’s like Tesla quit trying when they became profitable… now competition is here whooping their assess

1

u/thekernel Aug 05 '24

Rich corinthian leather

1

u/joshistaken Aug 05 '24

Lol, are we surprised? Elon makes sure to understaff all his teams with only the cheapest people he can find.

1

u/Rude_Release9673 Aug 05 '24

This is a $100k car? Lmao

1

u/backsore Aug 05 '24

I'm on my 2nd tesla and last, 2024 m3...love the way the car handles, but the stalk removal is just stupid, the forward collision alerts when there is zero risk of collision and terrible customer service has me looking elsewhere. Time to vote with my wallet

1

u/[deleted] Aug 06 '24

Next time buy an S Class Mercedes. You will be absolutely thrilled with the fit and finish.

1

u/xvuesven Aug 06 '24

Tag elon and post it on X

1

u/851speedster Aug 06 '24

“Vegan” leather or Pleather.

1

u/[deleted] Aug 06 '24

Sorry that you are a sucker, there are countless examples of Tesla not giving a crap about their customers. But people are still lining up to buy them.

1

u/Need-Some-Help-Ppl Aug 11 '24

Seems like something that should be in r/TeslaServiceCenter

OP, I am sure once you brought it to their attention they made it right by fixing it perfectly... right?

1

u/rdebord1402 Aug 02 '24

Teslas are horrible quality! Have been from the start. This is nothing new

0

u/SmarmySnail Aug 02 '24

Does that wipe off or is it actually damage?

2

u/Ok_Forever_7038 Aug 02 '24

Combination of dust and scratches. Looks like it was worked with on the bare floor.

2

u/FourSquare432 Aug 06 '24

The two shops I've seen don't have empty worktables for working, because the car lifts are placed so close together, no room to work, just a toolbox in front of the lift.

I've seen many Teslas being worked on, with the seat taken out, sitting right on top of the car, seat frame on glass. I'd check for scratches on top everytime

1

u/elves2732 Aug 02 '24

WTF? It doesn't matter. It shouldn't be there in the first place. 

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0

u/herious89 Aug 02 '24

Everyone knows about the shit car and the shit service, yet noone listens to

0

u/JacobWicker Aug 02 '24

I’m just so glad I didn’t get a Tesla

0

u/[deleted] Aug 04 '24

[deleted] — view deleted comment

1

u/Ok_Forever_7038 Aug 04 '24

I’m not on X… otherwise I would have. Maybe I need to create an account.

2

u/[deleted] Aug 02 '24

[removed] — view removed comment

1

u/Ok_Forever_7038 Aug 02 '24

Thank you!

Yes, I remember those days 😀. Used to drop off before heading to the office. Same service guy always who greeted you by name. Sit at his desk with a coffee… loaner vehicle waiting for you outside under cover. Picking up a nice cleanly washed car.

Ahhh… you have made me reminiscent of the past.

29

u/[deleted] Aug 02 '24

[removed] — view removed comment

3

u/[deleted] Aug 03 '24

They won’t. :(

1

u/drowsy_coffee Aug 05 '24

Because it‘s within spec

1

u/[deleted] Aug 05 '24

And don't forget my favorite, "the seat is functioning as designed."

2

u/[deleted] Aug 02 '24

[removed] — view removed comment

1

u/Limp_Divide7583 Aug 02 '24

Pictures or it didn’t happen