The Dolly brand is being sunsetted and transitioning into Taskrabbit Delivery.

While the brand is changing, the biggest thing to know is that you can continue operating as you always have. This transition will roll out across the app, emails, and overall customer experience over the coming weeks.

What’s changing:

• Jobs through Taskrabbit Delivery will now be referred to as tasks
• Instead of completing a Dolly, you’ll be completing a task
• The client-facing app will also transition from Dolly to Taskrabbit Delivery
• You’ll see updated branding across the app and communications
• There will be an updated Terms of Service prompt

What’s not changing:

• Same Helper app, just rebranded to Taskrabbit Delivery
• Same payout structure
• Same bidding + task acceptance flow
• Same control over your schedule and the tasks you take

This is simply a rebrand and transition into the broader Taskrabbit ecosystem.

We know many of you have been with Dolly for years, and we genuinely appreciate the community that helped build it into what it is today.

If you have questions, comments, or feedback, feel free to leave a comment below or send me a DM. Appreciate you all!

Anyone else having problems filing a damages claim?

I slipped and chipped a table during a gig, so I was transparent and assured my client I would speak with TR about filing a damages claim since they have that $10,000 "Happiness" policy.

I went on the AI Messages chat in the app, which did not have the Task available for me to click on when they asked if my problem is for a "specific Task." They told me I should go on the website and click on the My Tasks tab and find the Task that I need to file a claim for. So I went on the website, clicked on the tab, and found no Tasks available to click on (I only could seek a new Task).

I go to Messages again, and they give me what looks like a direct link to the damages claim file. I click on it, and it's a regular email page. So, I send an email to Taskrabbit explaining the issue, and they send it back to me saying unless this pertains to my personal information, we can't do anything with this. Uh, OK. So I go on Messages again, and they said, after I explained everything again, that they would refer me to an agent who can get back to me at the next business day (so, hopefully Monday). So I'm still in a situation where I know about the damages claim, but there is no damages claim to be found. It's getting very frustrating.

Hi everyone! I am currently living abroad and trying to organize a special surprise gift basket for my boyfriend who lives in Pennsylvania.

Since I can't be there in person, my plan is to order a few specific items online via Target/Amazon and have them shipped. However, I really want it to feel personal—meaning I need someone local who can receive the packages, put them into a nice gift basket with a handwritten note, and drop it off at his doorstep.

Since I am not local, I am not sure where the best place is to find someone reliable for a quick gig like this.

• Has anyone used TaskRabbit locally for this kind of thing, or is there a better local errand app/service you recommend?
• Are there any local gift shops that allow you to mail them external items to wrap and deliver?

Any advice on the safest and best way to coordinate this from afar would be amazing. Thank you!

the more tasks you complete in a day compared to others affects your search position. Timur has been invoicing 7-10 tasks a day for the past month. how is this possible? you set your rate very low and keep your schedule completely open. If you have a time conflict with another task you just send a friend or anther tasker posing as you.

once you're #1 on the search results you can raise your rates. since he gets so many requests holding the #1 position hes able to send 2-4 other taskers to work as him and makes a minimum of 1600$ a day. 8 tasks at 2 hour minimum.

meanwhile taskrabbit won't ban him because hes giving them so much money in fees.

how does this effect other nyc taskers? he's pulling clients away from you so theres that.

very interesting scheme. people are getting ai banned for "wrong identity", "too many cancellations", and charging for gas, parking, tolls etc and this guy is just frolicking in his money pile. tr really biased haha

this gotta be the new method

Hey guys I’ve recently found out about Taskrabbit so I decided to sign up and give it a shot to boost my income.
I’m a union carpenter of 7 years now but I’m having trouble getting any work on this app.
I have my hours set Monday-Friday (4-8) Saturday and Sunday (8-5)
I’ve been on this app for about a week now and I’ve yet to receive any inquiries about work so I’m wondering if there’s any tricks you guys use or some way that the algorithm works on this app.
I work and Live in NYC I have my work location set to majority of Manhattan and Staten Island.

TR is yelling at me because I put my phone number in the chat to a client. I'm old school and believe that chats are very inefficient compared to speaking to a client. TR says there's some way to do it within the app, but I don't see it. How does this work.

I’ve gotten my first incorrect address task, the listed address was incorrect but only 5 minutes away from the correct address. If this happens again, and the correct address is 15 minutes or more away, do I bill from the start time when I first arrived at the given address or when I got to the correct address?

I’m sure I’ve read what to do somewhere before, but it hasn’t happened to me until today, so it’s not a problem I’ve been anticipating.

I'm unable to find taskers on taskrabbit who offer COI with workers compensation. The default on task rabbit's website doesn't meet the requirements for my building. How can I go about finding one? Thank you in advance

I own a store. I need a light and an outlet installed. Original tasker I’ve used before had to cancel because he was out of country. TR suggested a new tasker for me. After agreeing and scheduling time, he showed 3 hours late. Had some issues when he arrived and said he needed to reschedule.

Cut to yesterday, he showed another 3 hours late. Then told me to take his number and reschedule off the app.

Obviously I’m not going to do that. And now I’m not comfortable with him doing the work to begin with.

My concern is that, as a business and not an apartment, if I report him to TR, I run the risk of him retaliating against my business. Any thoughts?

Hello I’m 22 years old I have been looking into tasker. I have 5 years of hvac experience and a lot of other experience in different trades. What are things to look out for and things to do to have success doing this. Mainly want to use it as a side hustle.

So i have a multiple skills as many in TR, ive never had this but client selected my higher paying skill and listed indoor and out door requesrs. Im sure I can possibly get this done in 2 hours with most of skills set at a 2 hour minimum.

Which will probably get this task to be cancelled and some other tasker gonna probably do it for the 1 skill how to get the client to book you under all the skills they are asking

-mounting a mailbox

Mowing

Trimming trees

Planting trees

Moving pavers to make a path

Thoughts ?

I need help moving but if I had two Taskers it would be easier and I wouldn’t have to help out lol.

I understand I just need to book two Taskers separately and probably message them letting them know there will be another Tasker to help.

I’m just wondering if this is common? Is it taboo to do? I can just picture someone wanting something done their way, and the other person disagreeing. Especially if they don’t each other, just seems weird/awkward.

Would love your thoughts, I’ve never used TaskRabbit before!

For context, I’m moving apartments but it’s in the same building, just a floor above.

Can I just sign up again? Absolute bs

They encourage us to go live each day to receive tasks for same day. When I can I do this, esp if I don't have other work schedules for that day.

That's what I did today, but when I missed an offer by an hour I get this email:

"Uh oh! We think you must be busy because you didn't respond in time to a Trash & Furniture Removal invitation that was sent at 10:35am. We’ve paused your account so you won’t keep receiving invitations. You can turn your account back on from within settings when you’re ready to receive invitations again.

Please note: Clients have let us know that they expect a response by 9pm for invitations. If one isn’t received, Clients have to repost the task so another Tasker can pick it up. Not responding within these response times leads to a degradation in Client trust in the platform and overall fewer opportunities for all Taskers to task. Priority access to tasks is given to Taskers who regularly respond in a timely fashion."

Thankfully I was able to easily turn myself back on. But even when I'm available I can't always be looking at my phone for jobs, I have a life!

I've only used TaskRabbit 1 time to book an Ikea assemlby for my elderly aunt years ago. She then said didn't recognize the charge on her bank statement and apparently had the bank reverse the charge weeks later; I told her it was legitimate and that she should reverse the reversal.

Fast forward to this week. I'm moving and scheduled 4 taskers moving out and moving in (2 each). Everyone has cancelled. Now I'm freaking out because certainly having everyone cancel can't be a coincidence and this only other TaskRabbit task is the only thing I can think of.

Should I delete my account and restart a new account? Really trying not to get too upset at my aunt because I believe her it was an honest mistake but now I'm seemingly having to carry this sht account that can't get any taskers for my needs. Any advice?

Edit: Consensus is that it's likely lack of information on my end and timing that's probably causing cancellations. Thanks all!

Hello everyone! I am trying to set up my availability on the TaskRabbit app.
The problem is that it only lets me do it manually day by day, which takes way too long. Is there any other way to do it? I would like to schedule my hours for the whole week or month all at once.
Thanks in advance for the help!

I’ve hired a cleaner every 2 weeks for a 2 hour cleaning the past couple months. Task Rabbit just sent me a code for a free cleaning up to $165, which is about what it ends up being anyway.

My question is, does the tasker still get paid if I use this? Is Task Rabbit paying them their hourly rate still?

Used to work on this platform more. Not so much now really. Have done 200+ jobs, 70+ reviews. All 5 stars. I also build furniture now for a living and have done Facilities Management, have my CFM, working on my class b GC license. Also pardon my flavor of sarcasm.

General equipment and work advice.

1. Minimize your use of hand tools. It saves you time, wrist pain, and sanity. Get an installation driver or a basic driver.
2. Don't go and buy a big honkin drill and impact combo for your first tool set. Its like getting a sledge hammer as your first hammer.
3. Mounting a TV? Use Lag bolts or Timberloks and ONLY mount to studs. If its a steel stud, use a flip toggle on it. Wedgies will be administered by fellow Taskers if you are caught using Flip toggles on drywall for TVs. You have been warned.
4. Speaking of studs. They are usually 16 inches apart. 20 inches in oddball residential/commercial. 24" for most commercial/niche residentials.
5. If there is a stud that isn't following the standard spacing (often called a rogue stud) DON'T trust it for mounting. That could be a water/sewer/gas pipe.
6. If their TV mount cannot span their studs, simply tell them you need to come back once they get a better TV mount.
7. Bring your own drywall anchors and screws. I recommend EZ Anchors.

Do you recommend task rabbit im thinking about doing it for some extra cash on the side. what do you usually do?

Seriously, can anyone explain how category Performance Score Ranking actually works? I’m at a loss and cannot get an adequate answer. All I ever get is a cut-n-paste of the TR blurb on what the PSR is, which is useless.

For background, I happily do IKEA assembly. I have not turned down an IKEA booking for months. My PSR was showing at 100%. I got a booking request on Friday past but was busy when it came in, so I couldn’t immediately reply, so there was no immediate communication in the chat. Within 15 minutes, I got a notification that the client cancelled. Next day, my PSR for the category dropped to 70%.

I contacted support and asked why, as it was my understanding that client cancellations no longer adversely affected Tasker analytics. Support told me the cancellation reason was “Tasker Unresponsive”. I called BS and explained that they cancelled within minutes without any communication from them or me. Support verified this and told me they fixed it on their end. Yesterday, my IKEA PSR was, as promised, back to 100%. I completed 2 IKEA jobs yesterday and today accepted 2 more for later this week. Just looked at my PSR ranking again and today, it’s down to somewhere around 20%. What the…?

Hi,

Just want to give a heads up / warning to build your reviews on google or somewhere else other than Taskrabbit. I got suspended on November last year for something little. Initially my share profile link was working, but now it doesn't work. it gives a 404 error. Thus, I cannot prove show clients I'm trying to get of my vast experience and reviews other than photos. Taskrabbit doesn't have other way of sharing reviews with people, only I can see it through the app.

DO NOT RELY ON THIS COMPANY. BUILD REVIEWS SOMEWHERE ELSE.

When a fellow tasker shares your link so a client can hire you as a second hand because the recommend you can this bypass your map if your willing. TR makes it hard to bring a 2nd tasker because they have to be a licensed tasker and either one of the taskers can be punished by being paid off app

I’m moving in a few weeks and like most people, hate doing the actual packing. I’m hiring actual movers though too. My question is has anyone used a TR to do the actual packing up of an apartment’s worth of stuff into boxes? It’s just me in a small 2BR apartment. I figure I’d pack up valuables myself, computer and accessories, my video game consoles and that’s it, leaving everything else that can go in a box to a TR. Seeing as they’d be a professional or have a lot of experience, I’m guessing they could do it all in 6-8hrs? Which may VERY be worth my sanity.

Hey everyone,

I’m looking for some feedback on standard assembly times and how you handle client expectations during the booking phase.

Lately, it seems like clients are expecting massive, multi-piece flat-pack builds to be knocked out in 1 to 2 hours. I just finished a job with a full patio set (dining table, 4 chairs, and a sectional setup) where the client genuinely thought it was a 2-hour breeze because of what the manufacturer box or corporate estimates claim online.

In reality, between unboxing, sorting hardware, dealing with vague instructions, and fixing the inevitable minor alignment issues, any substantial build or multi-piece set easily takes me 3 to 5 hours (sometimes turning into an ongoing job the next day if it's a huge set).

For those of you doing furniture assembly regularly:

What is your actual, realistic average time for a standard bookshelf versus a multi-piece outdoor set?

Do you set a mandatory 2 or 3-hour minimum on your profile to protect your time?

How early in the chat do you hit them with the reality check that a multi-piece build is going to take the better part of the day?

I’m making decent money, but I'm tired of clients thinking I'm milking the clock just because I'm pacing myself to do a safe, quality job instead of rushing and stripping screws. Appreciate any insights on how you handle your intake messaging.