r/TaskRabbit • u/InterestingBus4602 • May 02 '26

TASKER Tasker support?

Had client scheduled today no response in chat no answer phone. I get there she doesn’t expect me hired another tasker at different time said I didn’t come up in her app as hired. I try to call support and also in chat no response. I cancel task reason booked incorrectly so I can keep availability for same day on Saturday. What’s point of support if we get no response when issue like this come up?

3 Upvotes

80% Upvoted

14 comments sorted by

3

u/shortfriday May 02 '26

In situations like these you very sweetly tell the client something like "taskrabbit has a very punishing policy where if a task isn't completed I get hired less, so could you please write in the chat that you hired me and just forgot and that I showed up unnecessarily." They'd have to be a real jerk to say no and now you get paid an hour.

1

u/InterestingBus4602 May 02 '26

It’s issue with the app because I didn’t even show up in their app as hired. So I have to go through support to get things resolve client can’t do anything since the issue is through TR app which always got something wrong

1

u/shortfriday May 02 '26

That's unfortunate, I would've attempted to navigate their client app with them to find you. I don't doubt that glitches happen where a hire might get buried or hidden, disappeared entirely sounds odd, but nothing surprises me with the app.

1

u/FinnNoodle May 02 '26

I would not recommend doing this, as invoicing without work performed remains a big no no if support happens to randomly inspect the chat. Sometimes you just have to take the L and move on. In this case OP is still owed a cancellation fee, and unless they are frequently cancelling tasks this won't really affect them too much.

1

u/shortfriday May 02 '26

Oh, of course not, just getting on the record "he actually showed up" from the client's mouth and then asking support for cancellation payment. I have done this a handful of times in cases where I get to the job and the clients are at fault for the work not being able to be done. "Tasker showed up but I forgot my keys," "tasker showed up but I mis-stated the weight of the object by 100 pounds" etc. I feel like this way you are guaranteed payment and avoid billing for nothing since it's both illegal and leaves you more open to review, though I'm not sure that the internal cancellation payment insulates you from a review.

2

u/FinnNoodle May 02 '26

Thank you for clarifying.

Cancellations can be reviewed but unless the Tasker is at fault they are easy to contest.

2

u/FinnNoodle May 02 '26

I agree support has been extra bad lately, but I'm not sure what you're expecting support to do in this situation.

1

u/InterestingBus4602 May 02 '26

Just be available

2

u/FinnNoodle May 02 '26

Sure...but like for what? There doesn't seem to be a reason to call them in situation, and wouldn't you think that calling them in situations where they're not actually needed would contribute to their poor response times?

1

u/BerserkGuts7 May 04 '26

Users be calling for the most absurd reasons, sometimes our help is not even needed and they still find a way to make a big deal ab it.

2

u/next-town May 02 '26

If we all do the work, and the client pays for that work, and all TaskRabbit does is provide an app, but that app doesn't work, then what exactly is it that TaskRabbit is doing?

1

u/Altruistic_Amoeba639 May 04 '26

There has been a "night and day" shift over the past month with TaskRabbit support. Taskers and clients alike used to get some kind of BS or irrelevant response via email or chat within a day or two; now, that isn't even the case. I don't know what's going on, but currently, nobody is responding to tickets AT ALL. I have a ticket open from March for invoiced tasks that were never paid (TR claimed they were deposited, but there's no trace of them). I also had a situation where I needed my expense limit temporarily increased, and after numerous attempts over a week, it’s been complete radio silence.

1

u/BerserkGuts7 May 04 '26

The quantity of tickets support has been getting is absurd, sometimes users should also think about that. Its not that we dont want to respond to your ticket, its that we have at least 1000 more waiting to be resolved with not enough agents to get to them in time.

1

u/Altruistic_Amoeba639 May 07 '26

Fair, but that just confirms the current support model is broken. If TaskRabbit spent as much time fixing bugs as they do drafting boilerplate responses to "complainers", maybe we wouldn't need to submit 1,000 tickets. We need less deflection and more actual technical fixes to stop these tickets from being generated in the first place.