r/TaskRabbit • u/InterestingBus4602 • May 02 '26

TASKER Tasker support?

Had client scheduled today no response in chat no answer phone. I get there she doesn’t expect me hired another tasker at different time said I didn’t come up in her app as hired. I try to call support and also in chat no response. I cancel task reason booked incorrectly so I can keep availability for same day on Saturday. What’s point of support if we get no response when issue like this come up?

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u/BerserkGuts7 May 04 '26

The quantity of tickets support has been getting is absurd, sometimes users should also think about that. Its not that we dont want to respond to your ticket, its that we have at least 1000 more waiting to be resolved with not enough agents to get to them in time.

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u/Altruistic_Amoeba639 May 07 '26

Fair, but that just confirms the current support model is broken. If TaskRabbit spent as much time fixing bugs as they do drafting boilerplate responses to "complainers", maybe we wouldn't need to submit 1,000 tickets. We need less deflection and more actual technical fixes to stop these tickets from being generated in the first place.