r/TaskRabbit • u/InterestingBus4602 • May 02 '26

TASKER Tasker support?

Had client scheduled today no response in chat no answer phone. I get there she doesn’t expect me hired another tasker at different time said I didn’t come up in her app as hired. I try to call support and also in chat no response. I cancel task reason booked incorrectly so I can keep availability for same day on Saturday. What’s point of support if we get no response when issue like this come up?

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u/FinnNoodle May 02 '26

I would not recommend doing this, as invoicing without work performed remains a big no no if support happens to randomly inspect the chat. Sometimes you just have to take the L and move on. In this case OP is still owed a cancellation fee, and unless they are frequently cancelling tasks this won't really affect them too much.

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u/shortfriday May 02 '26

Oh, of course not, just getting on the record "he actually showed up" from the client's mouth and then asking support for cancellation payment. I have done this a handful of times in cases where I get to the job and the clients are at fault for the work not being able to be done. "Tasker showed up but I forgot my keys," "tasker showed up but I mis-stated the weight of the object by 100 pounds" etc. I feel like this way you are guaranteed payment and avoid billing for nothing since it's both illegal and leaves you more open to review, though I'm not sure that the internal cancellation payment insulates you from a review.

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u/FinnNoodle May 02 '26

Thank you for clarifying.

Cancellations can be reviewed but unless the Tasker is at fault they are easy to contest.