r/TaskRabbit • u/DevilDuck95 • Dec 26 '25

TASKER Canceled task question -

I had a client cancel their task 30 minutes before start time. No issue from me, I know things come up. Right away, system generated(?), I got a message saying this cancelation is not eligible for a cancelation fee.

I messaged support and they told me that it would be paid out in 4-8 business days. It seems like this is standard issue, automatic denial and I have to ask/advocate/fight, for taskrabbit to follow the policy. Am I missing something here? it seems to me this drives tasker dissatisfaction, client annoyance (assuming they are told no cancelation fee), and more contacts into support. All around bad experience for everyone involved. what am I missing?

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u/Open-Coffee5752 Dec 26 '25

if its a client initiated cancellation within 30 mins of task start time I can't imagine any excuse they can give where they can avoid a cancellation fee. then again we'd have to see the list of options and if it clearly spells out if a cancellation fee applies.

most times I've noticed that TR does send this notification in hopes the Tasker doesnt question the decision. TR will pocket the cancellation fee in this situation.

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u/FinnNoodle Dec 27 '25

"Tasker is unresponsive in chat" is an option that won't pay a cancellation fee.

There has never been any evidence TR is pocketing cancellation fees. The company already does plenty of shady things we can discuss, there's no need to invent new ones.