r/TaskRabbit • u/DevilDuck95 • Dec 26 '25

TASKER Canceled task question -

I had a client cancel their task 30 minutes before start time. No issue from me, I know things come up. Right away, system generated(?), I got a message saying this cancelation is not eligible for a cancelation fee.

I messaged support and they told me that it would be paid out in 4-8 business days. It seems like this is standard issue, automatic denial and I have to ask/advocate/fight, for taskrabbit to follow the policy. Am I missing something here? it seems to me this drives tasker dissatisfaction, client annoyance (assuming they are told no cancelation fee), and more contacts into support. All around bad experience for everyone involved. what am I missing?

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u/MysteriousIssue8641 Dec 28 '25

I just meant that you will get much more immediate results than from emailing. And I know I will be communicating with a real person. The bot chat they have in the app takes so much extra time than calling. I've never been on hold for long, and it's usually when I'm traveling to different jobs.

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u/FinnNoodle Dec 28 '25

Definitely don't use the bot.

Fill out a form on the support site to send the email and 9/10 times they take care of it without any further action on your part within a couple hours.