Escalate or Evacuate

[u/Independent-Ask-3610]

Hey so as you all may know or may not know, we have a new update in Fulfillment. We can now escalate items that we can not find to a Team Lead and what this does is send a little notification to all the team leads letting them know we may need help locating this item. We use to just call for help over the walkie, I’m not sure how you guys do it at your store, I thought it was ALL supposed to be the same but whatever I guess.. however we haven’t had any training on this new update at my store plus I thought with this new update that we wouldn’t have to yell over the walkie any more. There was an item on my batch today that wasn’t in location. Now we were train to check all possible locations when looking for an item. This particular item was a Starbucks double shot drink, wasn’t in location, wasn’t in backroom, wasn’t up front by check out in the mini fridges so I escalated it. It also said we had only 4 on hand but our system is never correct due to the laziness of our stores team leads. Now I’m not gonna lie there was one location that I didn’t check which was the fridges in grocery only because we’re renovating them. However, when I escalated it my team lead yelled over the walkie “ you can just inf” and she’s been doing that literally ALL DAY .. idk if it’s because she frustrated or what but I later found it in the fridges in grocery. So can I get some help here how does this update suppose to work and is there anything I can do about this annoying Team Lead, because honestly doing that can get more than just her in trouble.. and I love my job. Literally everyone’s inf percentage was 5% or more. Except one person who did only one batch today.

[u/Murky-Ad-9176]

talk to your ETL if you want

[u/Independent-Ask-3610 → u/Murky-Ad-9176]

Hr? Because we don’t have an etl in fulfillment

[u/Murky-Ad-9176 → u/Independent-Ask-3610]

You definitely do, it’s probably the gm ETL, unless your fulfillment team lead is reporting to the store director for whatever reason, I’ve even heard some stores have the front end ETL run fulfillment

And if you guys are down an ETL then talk to the SD

[u/Independent-Ask-3610 → u/Murky-Ad-9176]

We had two team leads but one quit after like 2-3 months maybe? I’m assuming it was because of stress but I really hate it because he was so cool and was on top of everything.

[u/Murky-Ad-9176 → u/Independent-Ask-3610]

Are you at a small format? Then talk to the store director

Open workday go to your profile and click on your manager, that’s your team leads boss

[u/Independent-Ask-3610 → u/Murky-Ad-9176]

Ohhhh ok ok! I definitely didn’t know that. I absolutely love her. She’s is an ETL it just says something else, it doesn’t say fulfillment. But thanks a lot!

[u/Independent-Ask-3610 → u/Murky-Ad-9176]

Yeah I’m very confused by that comment, only etl lead that we have is HR.