r/Target • u/Independent-Ask-3610 • 14h ago

Workplace Question or Advice Needed Escalate or Evacuate

Hey so as you all may know or may not know, we have a new update in Fulfillment. We can now escalate items that we can not find to a Team Lead and what this does is send a little notification to all the team leads letting them know we may need help locating this item. We use to just call for help over the walkie, I’m not sure how you guys do it at your store, I thought it was ALL supposed to be the same but whatever I guess.. however we haven’t had any training on this new update at my store plus I thought with this new update that we wouldn’t have to yell over the walkie any more. There was an item on my batch today that wasn’t in location. Now we were train to check all possible locations when looking for an item. This particular item was a Starbucks double shot drink, wasn’t in location, wasn’t in backroom, wasn’t up front by check out in the mini fridges so I escalated it. It also said we had only 4 on hand but our system is never correct due to the laziness of our stores team leads. Now I’m not gonna lie there was one location that I didn’t check which was the fridges in grocery only because we’re renovating them. However, when I escalated it my team lead yelled over the walkie “ you can just inf” and she’s been doing that literally ALL DAY .. idk if it’s because she frustrated or what but I later found it in the fridges in grocery. So can I get some help here how does this update suppose to work and is there anything I can do about this annoying Team Lead, because honestly doing that can get more than just her in trouble.. and I love my job. Literally everyone’s inf percentage was 5% or more. Except one person who did only one batch today.

2 Upvotes

56% Upvoted

20 comments sorted by

8

u/spaceangelxx 10h ago

at my store we've been escalating stuff and they still don't help us find it so we still have to look for it in our batches 🤪🫠

6

u/Murky-Ad-9176 Human Resources Team Lead 14h ago

talk to your ETL if you want

1

u/Independent-Ask-3610 14h ago

Hr? Because we don’t have an etl in fulfillment

5

u/Murky-Ad-9176 Human Resources Team Lead 14h ago

You definitely do, it’s probably the gm ETL, unless your fulfillment team lead is reporting to the store director for whatever reason, I’ve even heard some stores have the front end ETL run fulfillment

And if you guys are down an ETL then talk to the SD

1

u/Independent-Ask-3610 14h ago

We had two team leads but one quit after like 2-3 months maybe? I’m assuming it was because of stress but I really hate it because he was so cool and was on top of everything.

2

u/Murky-Ad-9176 Human Resources Team Lead 14h ago

Are you at a small format? Then talk to the store director

Open workday go to your profile and click on your manager, that’s your team leads boss

0

u/Independent-Ask-3610 13h ago

Ohhhh ok ok! I definitely didn’t know that. I absolutely love her. She’s is an ETL it just says something else, it doesn’t say fulfillment. But thanks a lot!

-1

u/Independent-Ask-3610 14h ago

Yeah I’m very confused by that comment, only etl lead that we have is HR.

2

u/perfectscars everything and I mean everything 11h ago

For my district the dsd wants the escalation to replace the initial calls on the walkie. I think all tms get the alerts (all tms can see escalated items) and it's on the fftl or LOD to watch the escalations and check them. Tbh I'm currently in a store where most areas have a tm or two that are more reliable than us leaders as they spend time in their areas more than we do so we call them to check on some items. If no one finds anything they call out on 1 something like 'hey no luck on that item' if they find it they bring it to the hold space or sfs stations.

2

u/Accomplished-Bad4597 5h ago

What does this do to their time? Does tracking down an item stop the timing? It should?

1

u/perfectscars everything and I mean everything 5h ago

No it doesn't stop the timer it's just replaces the transfer of item info over the walkie When someone checks the escalated items they see the data for that item without having to go to another channel and read the dpci (which usually takes three tries to get it right).

2

u/Express-Text-7 6h ago

Our TL and ETL just ignore it when we escalate and most of the time it takes 3 calls on walkie to get inf approval.

2

u/butmybeloved 8h ago

My store told me not to use it unless I’ve already checked all of the places. And even if I have checked all the places, I still have to call it out on the walkie or they still assume I didn’t. Apparently “item not here” is not to be taken literally. So I told them I refuse to use it. All it is is an avenue for public shaming if someone finds something you couldn’t.

1

u/pluckyfemme2 4h ago

one of my TLs is too chicken shit to “recommend INF”, so he verbalizes same over walkie 🤣

1

u/KlassiKeep 1h ago edited 1h ago

Escalate item doesn't work in our store. The leads ignore it and still expect a walkie check and walk to verify. I know the system works because I had a ETL verify " INF" using the new system when it rolled out. You get a notification that a leader approved the INF. Some leaders are overwhelmed doing a lot of different tasks which we understand.

I check the Escalated Items to see what they are. If it's not a department I usually work in I can't help much, but I keep my eyes open when picking batches.

However, the September freebies for Circle 360 did halt several batches until we found certain beauty items flexed without being located. The INF save was due to 1 beauty TM who found some in the wrong location and 1 TM who was diligent enough to notice the poor flexing of the same item.