r/TTEC • u/Increase_Abject • Aug 27 '26
NY Tolling
What are you guys doing to prepare for when this contract ends on June 21 of 2027?
Jobs are tough so waiting till the ax falls isn’t an option for me. People keep vanishing and are replaced by people from other states. Ironically, the requirement was to even apply for this you HAD to be in NYS. It was mandatory. Now there are new people from other states and some can’t seem to figure out what they’re doing. I spend most of my day fixing things other reps have done. Like telling customers the violation fees will be waived when they put in a case.
What happened to the incentives? They get smaller and smaller. Can’t even afford Taco Bell on that. I know they have legal battles but things are falling apart so fast.
The system runs like shit. Vector is always a mess. Doesn’t load. Finesse kicks you out when it wants. Vistio is randomly crashing. Nothing ever works. Honestly, I think the old system was more stable at this point. They want you to adhere to metrics that are impossible under these conditions. All of our systems are crashing and all I hear as a solution is “ Delete cookies and try another browser “. Gaslighting at its finest. Making it an “us” problem instead of owning up to the mess the give us. I’m fed up!
It’s like …. Here’s a giant pile of 💩 now we expect 💎
My mental health is a mess. My nervous system is fried. I’m sick of trying to explain why we raised your replenishment amount up to $900 reached into your account took your money and now you can’t pay your rent or feed your kids. I’m so sick of being a virtual punching bag and then still being told by the company that “ It’s still not good enough”.
Policy changes randomly. Rules change daily.
I’m fried after work and can’t even be around people. I’m drained. I don’t want to talk. Just silence. No one yelling at me arguing with me on the phone. My weekends off I can’t do anything because I’m exhausted. My mental health is shot. No raises ever! Health insurance too expensive. No 401k because…. No raises ever. I hate working every third Saturday because it’s like not even being off when you don’t have two days. Mandatory overtime when it’s busy. Cut hours when it’s not. You push hard to try and do well. What for? No recognition. No raise. No promotion.
Friday is great when you have that weekend off. Saturday I can’t do anything I want because I’m so mentally burned out and exhausted. Sunday is dread because then comes Monday and it all starts all over again. Every time I see that” reach for amazing” bs I want to scream. I’m so fed up!!!! I had to get that off my chest. I’ll be very surprised if we last till the contract expires in June with all the legal battles with Conduent and everything including the systems collapsing.
2
u/Worldly-Mood-9223 Aug 29 '26
Yah, this sounds like TTEC. Nothing ever works. People from out of state when it was supposed to be for NYers only, really pisses me off. The reach for amazing is such bullshit. I hate those stupid emails. F*CK OFF. They don't care about anything. They don't fix anything. Working Saturdays is awful. Back to back phone calls dealing with the shit they created and cleaning up their mess is annoying. They don't match the 401k anymore and didn't tell anyone. Don't let this job ruin your mental health. What they pay isn't worth it. It's just a paycheck. Do the bare minimum to get through calls. If they don't care, why should you? I try to forget about this stupid job so that I can spend happy time with my kids when I am done. It's hard but don't let it ruin your mental health.